Claim assistance

Insurance claim is filed with a local representative of the insurance company. This representative is responsible for investigating the specific details of the insurance claim and negotiating the payment from the main insurers. After the claim is filed, the insurance company sends out an investigator called an adjustor or appraiser. The insurance adjustor evaluates the insurance claim and determines if the repair estimates are even. Insurance companies tend to accept the adjustor's evaluation as the final word on the insurance claim.

While the entire claims is handled and managed by the Insurers themselves, we at PolicyBazaar would definitely assist you in filing the claims and provide our services to you.

Here is the list of various partner insurance companies with addresses and applicable claim forms. For claim assistance find your insurer, download the form as applicable, fill it and send across to the mentioned address for claim. For assistance contact the toll free numbers.

  • General Insurance
  • Life Insurance

Cholamandalam MS General Insurance


"Dare House", II floor, No.234, New No.2,
NSC Bose Road, Chennai - 600 001
E-mail: customercare@cholamandalam.co.in
Website: www.cholainsurance.com
Toll Free No.: 1800 42 555 444

Royal Sundaram Alliance Insurance Co. Ltd.


Sundaram Towers 45 & 46,
Whites Road, Chennai - 600014
Website: www.royalsundaram.com

Toll Free No.: 1800 345 8899

TATA AIG General Insurance Co. Ltd.


Peninsula Corporate Park,
Nicholas Piramal Tower,
9th Floor, G.K. Marg, Lower Parel,
Mumbai - 400013
Website: www.tata-aig.com
E-mail: customersupport@tata-aig.com
Toll Free No.: 1800 11 9966

IFFCO TOKIO General Insurance Co. Ltd.


4th & 5th Floor, IFFCO Tower,
Plot No.- 3, Sector-29, Haryana - 122001
Website: www.itgi.co.in
Toll Free No.:1800 345 3303

ICICI Lombard General insurance Co. Ltd.


Zenith House, Keshavrao Khadye Marg,
Opp. Race Course, Mahalaxmi, Mumbai - 400034
E-mail: info@icicilombard.com
website: www.icicilombard.com
Toll Free No.: 1800 222 555

Reliance General Insurance Co. Ltd.


Reliance Centre19, Walchand Hirachand Marg,
Ballard Estate, Mumbai- 400038
Website: www.reliancegeneral.co.in
Toll Free No.: 30338282

National Insurance Company


Client needs to visit the nearest branch of National Insurance Company

Bajaj Allianz Insurance Company Ltd.


GE Plaza, Airport Road,
yerwada, Pune - 411006
E-Mail: info@bajajallianz.co.in
Website: www.bajajallianz.co.in
Toll Free No.: 1800 22 5858 / 1800 102 5858

The New India Assurance Company Ltd.


87,M G Road, Fort Mumbai - 400 001
Tel: 091 (022) 2674617/ 4622

HDFC ERGO General Insurance Com


6th Floor, Leela Business Park
Andheri Kurla Road, Andheri (East),
Mumbai-400059
Toll Free: 1800-2-700-700

The Oriental Insurance Company


Client needs to visit the nearest branch of Oriental Insurance Company.

Apollo Munich Insurance Company Ltd.


Registration No. 131
Regd. & Corporate Office: Apollo Munich Insurance Company Ltd.
Apollo Hospitals Campus, Jubilee Hills,
Hyderabad, 500 033 A.P. India.
Toll Free No: 1800 102 0333

Star Health and Allied Insurance Company Limited


Coprorate Office: No.1, New Tank Street,
Valluvar Kottam High Road, Nungambakkam,
Chennai - 600034.
Ph: 044-28288800
Toll Free No: 1800 22 4004

United India Insurance Company Limited


Kanchenjunga Building 8th Floor
18, Barakhamba Road, New Delhi -01
Phone: 011-23322279/23322534/51512280

 

Escalations


Complaints against Non-life insurance companies:

Private Insurers:

Shri K.Srinivas, Asst. Director,
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

E-mail: complaints@irda.gov.in


Public Sector Insurers:

Mr.R.Srinivasan, Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

E-mail: complaints@irda.gov.in

AEGON Religare Life Insurance Company Limited


Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai- 400063
Email: customer.care@aegonreligare.com
Toll Free No.: 1800-209-9090
Tel. : 1800-209-9090, Tel. : (+91 022) 61180100 Fax: (+91 022) 61180200/300

Aviva Life Insurance Company India Limited


Aviva Towers, Sector 43, Opposite DLF Golf Course, Sector 43, Gurgaon 122003
Email: customerservices@avivaindia.com; complaints@avivaindia.com
Website: https://www.intranetapplications.avivaindia.com/eservicing/logindc.aspx
Toll Free No.: BSNL/MTNL lines - 1800-180-2266 Non BSNL/MTNL lines - 0124-2709046

HDFC Life


Lodha Excelus, 13th Floor, Apollo Mills Compound, N. M. Joshi Marg, Mahalaxmi, Mumbai – 400 011
Email: service@hdfclife.com
Website: www.hdfclife.com
Toll Free No.:1860-267-9999

ICICI Prudential Life Insurance Company Limited


Ground Floor, Vinod Silk Mills Compound, Ashok Chakravarti Nagar, Ashok Nagar, Kandivali (East), Mumbai - 400101
E-mail: lifeline@iciciprulife.com
website: https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?execution=e2s1
Toll Free No.: 1860-266-7766

Edelweiss Tokio Life Insurance Company Ltd.


Edelweiss House, Off CST Road, Kalina, Santacruz (E), Mumbai – 400098
Email: care@edelweisstokio.in
website: http://www.edelweisstokio.in
Toll Free No.: 1-800-2121-212

Reliance Life


9th floor/10th floor, Building No. 2, R-Tech Park, Nirlon Compound, Next to Hub Mall, Behind I- Flex building, Goregaon, (East), Mumbai-400 063
E-mail: rlife.customerservice@relianceada.com
website: http://www.reliancelife.com
Toll Free No.: 1800 3000 8181 (toll free) / 3033 8181 (local charges) / Fax No: 022- 30002222

Bharti AXA Life Insurance Company Ltd.


Grievance Redressal Cell Unit No. 601 & 602, 6th floor, Raheja Titanium, Off Western Express Highway, Goregaon (E), Mumbai-400 063
E-mail:complaints.unit@bharti-axalife.com
Website: https://www.bharti-axalife.com/customer-care/grievances
Toll Free No.: 1800 102 4444

Tata AIA Life Insurance Company Limited


Delphi - B Wing, 2nd Floor, Orchard Avenue, Hiranandani Business Park, Powai, Mumbai – 400076
Email: customercare@tataaia.com
website: www.tataaia.com
Toll Free No.: 1-800-267-9966 (toll free) or 1-860-266-9966 (local call charges apply)

PNB MetLife India Insurance Co. Ltd.


Brigade Seshmahal, 5, Vani Vilas Road, Basavangudi, Bangalore-560004, India
Email: indiaservice@pnbmetlife.co.in
Toll Free No.: 1800-425-69-69 (Toll free) or 080-26502244 or Fax 080-41506969

Max Life Insurance Company Limited


Plot No – 90 A, Sector 18 Udyog Vihar, Gurgaon, Haryana Pin Code – 122015
Email: service.helpdesk@maxlifeinsurance.com
Toll Free No.: 1800 200 5577 (Toll free)

SBI life Insurance


Central Processing Centre Kapas Bhavan, Sector -10, CBD Belapur, Navi Mumbai - 400614
Email: info@sbilife.co.in
Website: http://www.sbilife.co.in/sbilife/bi/complaint.do
Toll Free No: 1800 22 9090

Kotak Mahindra Old Mutual Life Insurance Limited


Kotak Towers,7th Floor,Zone IV, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai - 400 097
Email: clientservicedesk@kotak.com
Website: http://insurance.kotak.com/policy_holder/grievances.php
Toll Free No: 1800 209 8800

Exide Life Insurance Company Limited


1st Floor, Gold Hill Square, No. 690, Hosur Road, Begur Hobli, Bangalore – 560068
Email: customer.service@exidelife.in
Toll Free No: 1800 419 8228 (Toll Free); +91 80 4134 8444

IndiaFirst Life Insurance Company Ltd.


301, 'B' Wing, The Qube, Infinity Park, Dindoshi - Film City Road, Malad (East), Mumbai - 400 097
Email: customer.first@indiafirstlife.com
Toll Free No: 1800 209 8700 (Toll Free)

Grievance & Complaints

  • Mumbai

    Relevant email ID for IRDA for CCing in complaints :
    Email:- inscoun@gmail.com
    Tel.:- 022-26106245/889/671
    Fax:- 022-26106949

    Escalation/ ombudsman:
    Office of the Governing Body of Insurance Council 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Shri R.K. Deka, Secretary General Shri Y.R. Regar, Secretary

    JURISDICTION
    States of Maharashtra and Goa.

  • AHMEDABAD

    Relevant email ID for IRDA for CCing in complaints :
    Email:-ins.omb@rediffmail.com
    Tel.:- 079-27546150/139
    Fax:- 079-27546142

    Escalation/ ombudsman:
    Office of the Governing Body of Insurance Council 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Shri R.K. Deka, Secretary General Shri Y.R. Regar, Secretary

    JURISDICTION
    States of Maharashtra and Goa.

  • BHOPAL

    Relevant email ID for IRDA for CCing in complaints :
    Email:-bimalokpalbhopal@gmail.com
    Tel.:- 0755-2769200/201/20
    Fax:- 0755-2769203

    Escalation/ ombudsman:
    Sh.Raj Kumar Srivastava Office of the Insurance Ombudsman,Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp. Airtel, Bhopal ֠462 011.

    JURISDICTION
    States of Madhya Pradesh and Chattisgarh.

  • BHUBANESHWAR

    Relevant email ID for IRDA for CCing in complaints :
    Email:-ioobbsr@dataone.in
    Tel.:- 0674-2596461/2596455
    Fax:- 0674-2596429

    Escalation/ ombudsman:
    Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar ֠751 009.

    JURISDICTION
    State of Orissa.

  • CHANDIGARH

    Relevant email ID for IRDA for CCing in complaints :
    Email:-ombchd@yahoo.co.in
    Tel.:- 0172-2706196/5861/6468
    Fax:- 0172-2708274

    Escalation/ ombudsman:
    Sh.Manik B.Sonawane, Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 ֠D, Chandigarh ֠160 017.

    JURISDICTION
    States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.

  • CHENNAI

    Relevant email ID for IRDA for CCing in complaints :
    Email:-chennaiinsuranceombudsman@gmail.com
    Tel.:- 044-24333678/664/668
    Fax:- 044-24333664

    Escalation/ ombudsman:
    Sh. Virander Kumar, Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI ֠600 018.

    JURISDICTION
    State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).

  • DELHI

    Relevant email ID for IRDA for CCing in complaints :
    Email:-iobdelraj@rediffmail.com
    Tel.:- 011-23239611/7539/7532
    Fax:- 011-23230858

    Escalation/ ombudsman:
    Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi ֠110 002.

    JURISDICTION
    States of Delhi and Rajasthan.

  • GUWAHATI

    Relevant email ID for IRDA for CCing in complaints :
    Email:- ombudsmanghy@rediffmail.com
    Tel.:- 0361-2132204/2131307/2132205
    Fax:- 0361-2732937

    Escalation/ ombudsman:
    Sh.D.C.Choudhury Office of the Insurance Ombudsman, ӊeevan NiveshҬ 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati ֠781001(ASSAM).

    JURISDICTION
    States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.

  • HYDERABAD

    Relevant email ID for IRDA for CCing in complaints :
    Email:-insombudhyd@gmail.com
    Tel.:- 040-23325325/23312122
    Fax:- 040-23376599

    Escalation/ ombudsman:
    Sh. G.Rajeswara Rao Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.

    JURISDICTION
    States of Andhra Pradesh, Karnataka and Union Territory of Yanam - a part of the Union Territory of Pondicherry.

  • KOCHI

    Relevant email ID for IRDA for CCing in complaints :
    Email:- iokochi@asianetindia.com
    Tel.:- 0484-2358734/759/9338
    Fax:- 0484-2359336

    Escalation/ ombudsman:
    Office of the Insurance Ombudsman, 2nd Floor, CC 27 / 2603, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.

    JURISDICTION
    State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.

  • KOLKATA

    Relevant email ID for IRDA for CCing in complaints :
    Email:-insombudsmankolkata@gmail.com
    TEL : 033-22124346/22124339
    Fax : 033-22124341

    Escalation/ ombudsman:
    Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4, C.R. Avenue, 4th Floor, KOLKATA - 700 072.

    JURISDICTION
    States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.

  • LUCKNOW

    Relevant email ID for IRDA for CCing in complaints :
    Email:-insombudsman@rediffmail.com
    Tel.:- 0522-2201188/31330/1
    Fax:- 0522-2231310

    Escalation/ ombudsman:
    Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001.

    JURISDICTION
    States of Uttar Pradesh andUttaranchal.

 

Escalations


Complaints against Life Insurance Companies:

Mr. T Venkateswara Rao, Deputy Director
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

E-mail: complaints@irda.gov.in

Comparison of insurance products is undertaken by Accurex marketing and consulting Private Limited. Insurance is the subject matter of solicitation. © Copyright 2008-2015 policybazaar.com. All Rights Reserved.