Aviva Life Insurance Online Payment

Aviva Life Insurance is a well-acclaimed company in the insurance industry. It provides excellent products for the welfare of its customers. The company has penetrated the market with a wide range of products such as child's plan, term plan, and return of premium plan, retirement plan, and pension plan.

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The company also boasts of a global presence serving a large base of thirty-three million customers. The company prioritizes teamwork and customer satisfaction above all other values. The insurer has a significant online presence and provides online services through its official website, mobile app, and social media apps to make premium payments and track applications.

Steps to Pay Online:

The insurer offers its customers a wide variety of options concerning online payments. The customer can transact funds in a hassle-free manner. The process involved in making online payments is as follows.

  1. Payment through the official website:

    The policyholder can make payments securely through the official website of the insurer by following the below steps.

    • The customer needs to click the pay premium option in the drop-down menu.

    • The customer will be routed to another page, prompting him to enter his policy number and date of birth.

    • The policyholder can proceed to pay the premium or renew the policy by clicking the pay now option.

    • The policyholder will be routed to his bank website, wherein he needs to enter the valid credentials to proceed with the transaction.

    • The customer's credentials will be authenticated by an OTP, following which he can proceed to pay the premium.

  2. Debit card payment:

    The insurer provides another hassle-free online payment option for its policyholders by using a debit card. The customers can pay premiums using debit cards by following the below steps.

    • The policyholder needs to select the pay premium option on the official website of the insurer.

    • The customer will be redirected to the login page that requires him to enter details such as the policy number and date of birth.

    • The insurer provides a list of payment options from net banking, UPI, e-wallets, and debit cards. 

    • The customer needs to choose the debit card option upon which he will be required to enter his card details for submission.

    • An OTP will verify the policyholder's credentials sent to his registered mobile number.

    • After the verification process, the customer can renew his premium and download the receipt for future references.

Online vs Offline Payment Process

Aviva online payment is the most preferred method of payment by the customers. The online option enables the policyholders to engage with the insurer in a less complex manner directly. The customer can receive first-hand information on product releases and updates related to the existing policy. The insurer has reduced the complexity of online transactions by integrating its website with various payment gateway services such as UPI, BBPS, and e-wallets. The customer can also download the insurer's mobile app and make payments on the go without worrying about time zones and geographical locations.

Customers prefer the offline method of payment in remote areas with poor or no internet connection. The policyholder needs to drive to the nearest branch office of the insurer to seek assistance regarding his policy details. The customer also needs to carry hard copies of documents such as his identity proof, policy contract, passport-size photographs, PAN card, etc. The customer must also keep in mind the working hours of the branch offices to seek their services. The branch offices are most likely to be closed during the weekends and public holidays. The policyholder needs to carry cash in hand to make premium payments and policy renewals. The insurer will receive cash payments of only up to fifty thousand rupees. The policyholder can make payments using a valid cheque leaf issued in his name.

Information Required for Using the Online Process of Premium Payment

  • The new customers need to register for online services by providing their mobile number or email address followed by the date of birth and Captcha code shown on the web page.

  • The existing customers need to log in to their online account and provide the mandatory details such as their policy number and date of birth to proceed with the payment.

  • The customer must remember that the website will reflect the new changes on their online profile only on the following day of the payment.

  • The customer’s online profile will display only the active policies.

  • The verification process will be done only through the registered ten-digit mobile number and a valid email address.

Benefits of Using an Online Payment Process

Aviva's online payment system is user-friendly, with state-of-the-art technology at its forefront. Some of the critical aspects of using online payments are as follows.

  • Easy to use- Online payments are easy to use, wherein the customers can transfer funds with a few clicks.

  • 24*7 Assistance- The insurer provides unceasing support throughout the day with their well-trained customer care representatives. The customer can seek assistance anytime at his convenience.

  • Online Options- The policyholder can make payments by visiting the online domain of the insurer. On the other hand, customers glued to gadgets can use the insurer's mobile app to access online services.

  • Eliminates paperwork- The online services reduce the dependency on paperwork and provide digital copies of receipts easily stored and accessed from any portable device, making the online method the most efficient and preferred method.

Customers can also update personal details online. They can modify their details by logging into the online customer portal called 'MyAviva.' The customer needs to enter his login credentials and click on the 'My Profile Tab' upon which the profile will display the customer's details. The customer can modify the required details and submit the new changes.


  • A1. The policyholder can alter the nominee details by logging into his online profile under the portal 'MyAviva.' The policyholder needs to enter his credentials. On the successful login process, he needs to click on the 'Manage My Policy' tab. On clicking the 'Manage My Policy' tab, select the 'View/update Nominee details' option to proceed with editing work. 
  • A2. The customer can check his policy due date by visiting his online account under the portal 'MyAviva.' On successfully logging into the portal, the customer needs to click on the 'Manage My Policy' tab under which there is a tab named. 'My policy details.' The customer can view all the details related to his policy, such as due date, etc., under this tab.
  • A3. The customer can opt for an auto-debit feature by filling the NACH form along with the customer's signature. The customer needs to submit this form to any of the nearest branch offices of the insurer. On successfully approving the request, the customer can provide standing instruction on his credit card for automatic payments and transactions.
  • A4. The policyholder needs to visit his online profile under the portal 'MyAviva.' On successfully verifying his login credentials, the customer needs to click on the tab named 'Manage My Policy. On clicking the tab, the customer will find a drop-down with the option 'Change Payment Frequency'; upon clicking the option, the customer can make changes to the premium payment frequency at his convenience.
  • A5. The customer can change the premium payment mode by logging into the ‘MyAviva’ account and following the below steps.
    • The customer needs to click on the 'Manage My Policy' tab under the 'MyAviva' portal.
    • On clicking the 'Manage My Policy' tab, the customer needs to click on 'Change Payment mode.'
    • The customer can make the desired changes to his payment mode.
    If the customer opts for cash mode, he needs to submit the financial endorsement form and mandate form at the nearest branch office of the insurer.
  • A6. The policyholder can access his policy document by following the below steps.
    • The customer needs to click on the 'My e-statements' tab under the 'MyAviva' portal.
    • On clicking the 'My e-statements tab, the customer needs to click on 'Policy document' in the field 'e-statements for.'
    • Click download to get the soft copy of the policy document.
    The customer can apply the same procedure to get a soft copy of his welcome kit.
  • A7. The customer must submit the following documents to the insurer's branch office.
    • The applicant needs to submit a stamp paper worth a rupees hundred.
    • Identity proof such as passport, driving license.
    • The applicant must also carry passport size colour photographs.
    • Endorsement form.
    • The applicant must submit a bank statement revealing remittance proof.
    • Cancelled cheque leaf.
  • A8. The customer can do policy assignments or reassignment by visiting the branch office of the insurer.

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