Decoding Insurance

How Policybazaar Is Providing On Ground Claim Support For Health Insurance

How Policybazaar Is Providing On Ground Claim Support To Customers

Claim is the ultimate moment of truth for any policyholder. Even the purchase decision of consumers is influenced by settlement of claims by the insurers. It has always been a key pain point for consumers and Policybazaar being a consumer centric brand, believes that there is an urgent need to make the process hassle-free for their convenience.

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Moreover, as the number of Covid infections is rising sharply across the country, claims made under health insurance have also shot up. According to Policybazaar’s recent survey, nearly one-fourth of respondents received covid claims for treatment at home/ domiciliary, while claims approved for those treated at hospital stood at 77%. Subsequently, customers are bound to have a lot of queries when it comes to filing a claim.  

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Policybazaar provides end-to-end claim support guaranteed for our customers during difficult times, thus reassuring them of being a dependable insurance partner for them, every step of their way. Our team of specialized claim support executives assist the customer digitally, or at their home or office in 50 cities, in filing the claim forms. These include big cities such as Mumbai, Delhi, Hyderabad, Bengaluru as well as small cities such as Lucknow, Allahabad, Meerut, Dehradun, Guwahati, Ranchi, Patna among others.

Dedicated Claim Assistance Team

We have a dedicated claim assistance team that takes care of every step of the claim process. These executives help customers in choosing a hospital, initiating the claim, intimating the insurer, and on-ground processes such as filling up forms at hospitals or navigating the complex hospital processes. We also have a claim assistance helpline available 24X7 for our customers.

We have a personal claim handler from our team of claim experts to handle customers’ requests. In case of planned hospitalization, customers can contact us and we let them know about their hospitalization details so that we can inform them their presence at the hospital to their insurer. We immediately connect customers with the right experts.
We help them with complicated documents, emails & provide a pick-up facility at doorstep. We also keep them posted at every stage from claim initiation to approval to settlement. We work closely with large insurance companies & ensure that claims are smooth & hassle-free. We navigate through documents, forms, queries on customers’ behalf & get it settled as soon as possible.

Assistance for claims is the biggest reason for customers reaching out to Policybazaar for on-ground support. Of these customers who reached out to us, 60% of customers went for cashless claims while 40% filed reimbursement claims. Of all cashless claims customers’, 50% of customers inform us before going for a claim and our team of experts guide them end-to-end. Of all the reimbursement claims’ customers, 60% come to Policybazaar for assistance in filing the reimbursement claims. Customers can also file online claims and track their claims easily on the PB App. Filing a claim through the app is quick and saves a lot of time. ((newsletter))


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