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A hall full of insurance advisors. Bright and shiny trophies right beside the dais. Six policyholders with smiles on their faces and a glimmer of tears in their eyes. This is how Policybazaar recently celebrated “Insurance ka Superhero'', an event dedicated to Policybazaar agents’ exemplary work.
In this story, we bring you how this Saturday afternoon went - from the perspective of our six customers who attended it. They all took turns to get onto the stage and share their commendable claim experience with the brand. The fact that PB responds to every claim query within 30 minutes is incredible, they all agreed. As a token of their admiration for the advisors, they even presented trophies to these superheroes.
Vaibhav Garg, 24, told us how his PB advisor Peeyush made his claim process uncomplicated and quick. He said, “The on-ground and claim support provided by Policybazaar made my insurance experience seamless. I was able to focus on the patient rather than worrying about the claim”.
Saurabh Kumar Singh, 32, shared how PB eased all his claim worries. He said, “I have a 1-year-old daughter who had to be hospitalized for an entire week for her treatment. The claim amount I applied for was huge and I was very anxious. My advisor, Kamlesh Yadav, was a great help in the process. He got the claim settled the same day and that too very smoothly.” To this another PB customer Jaipal agreed, “I had had a bad experience with my local agent as my claim for her daycare treatment had been rejected. With no options left, I finally decided to take Policybazaar's help and the claim was settled the next day itself." They both were smiling and were satisfied with our quick claim assistance. They were relieved that whenever they’ll need any immediate assistance our PB heroes will be there for them 24X7.
Our customers Gaurav Rastogi (33) and Vaibhav, who is just 24 and new to insurance policies, also talked about how the advisors not only help them during their claim process but also educated them on how these policies work. Vaibhav was happy and proud that at such young age he can now easily file claim and get the process done.
These customer experience accounts filled our hearts with joy. Our PB heroes are working tirelessly and dedicatedly to help each policyholder. Our advisors felt appreciated and proud that their hard work is being acknowledged and rewarded.
When the time came to say goodbye to our customers, one of the customer hugged his advisor and thanked him for helping him during his tough time. The afternoon came to a close with a sense of contentment for everyone present.
18 Apr, 2022
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