Have a doubt on your mind?
Get the solution for all your insurance queries
Lets get started
We want to give you the best answers, and it all starts with your details.
Continue
We promise not to spam you with calls, just unbiased advice to all your insurance related queries

Understanding insurance is easy

Monthly thousands of people share their problem and get the solutions on AskPB. If you also have need help with buying a new policy or existing policy, share it with us.

Looking to buy new plan? Explore best plans or talk to our insurance experts
Already have a policy with us? All the help with your policy are just a click away
Any other query? All the help with your policy are just a click away

Ask our team anything, anytime

Insurance got you feeling like a fish out of water? Drop us a question and our team will cast a net of knowledge. Join the thousands who've found answers with us!

AJ
AJAY KUMAR TYAGI

Proper reason for denial.Why do you not tell us these types of conditions during policy taking time

Policybazaar Team

Hi Ajay, we are very sorry for the inconvenience. We understand that your case was under verification/ investigation based on the recommendation of the insurer's medical team, hence, the cashless claim had been denied. Our claim support team has been in touch with the insurer to get more clarity since, and your claim has now been approved.

For your information - Wherever there are concerns about any of the following, the insurer investigates/ verifies the case and approves or rejects based on the results of the investigation:
1. Hospitalisation is not justified based on the insured's health condition (This is assessed by the insurer's medical team based on the reports shared, etc.)
2. There were any pre-existing diseases that were not declared at the time of taking the policy
3. Waiting period for pre-existing conditions has not been served
4. The claim is inauthentic

Please feel free to call our claims team at 1800-258-5881 for further clarifications.

Find answers by Insurance type

Insights Hub at PBLife

Leaders speak Learn the tips & benefits of selecting the right insurance coverage.
Webinars Learn the tips & benefits of selecting the right insurance coverage.
Podcast Get all the insights from our team of insurance professionals.
What’s new Check out the latest news from our company

Stories & Articles

Is ULIP a Good Investment? Is ULIP a Good Investment? Unit Linked Insurance Plan or ULIPs offer a unique b... read more
06 Jun 2023 by Policybazaar 84 Views
Odisha Train Accident: How Families Can ... Odisha Train Accident: How Families Can Claim Term Insurance Death Benefit ? Th... read more
13 Jun 2023 by Policybazaar 26 Views
What Is The Right Age To Purchase A Heal... What Is The Right Age To Purchase A Health Insurance Policy? Every person must h... read more
30 Sep 2021 by Policybazaar 5123 Views
What Should You Do When Traffic Police T... What Should You Do When Traffic Police Tows Your Bike? Having your two-wheeler ... read more
07 Jun 2023 by Policybazaar 67 Views
What Should You Do When Traffic Police T... What Should You Do When Traffic Police Tows Your Bike? Having your two-wheeler ... read more
07 Jun 2023 by Policybazaar 67 Views
8 Reasons Canada is the Best Study Desti... 8 Reasons Canada is the Best Study Destination for Indians Studying abroad is a ... read more
07 Jun 2023 by Policybazaar 53 Views