Car Insurance

Car insurance provides financial protection to policyholders against accidents, theft, total loss, natural calamities, man-made disasters, fire, and third-party death or property damage. A car insurance policy is mandatory in India for all four-wheelers as per the Motor Vehicles Act, of 1988.

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#TP price for less than 1000 CC cars. All savings are provided by insurers as per IRDAI approved insurance plan. Standard T&C apply.

What is Car Insurance?

Car insurance, also known as vehicle insurance or motor insurance, provides financial protection to you & your four-wheeler against any loss or damages resulting from accidents, theft, fire, calamities and third-party person or property. Major types of motor insurance covers include Third-Party car insurance, Standalone Own-Damage (OD) car insurance, and Comprehensive car insurance.

The insured can also buy a Personal Accident Cover to cover under both third-party liabilities cover and own-damage cover. Ensure that you are the registered owner of the car and hold a valid driving license to avail the coverage of Rs. 15 lakh.

Key Features of Car Insurance Policy

Categories Key Features
Third-party damages Death, injuries & property damages
Own damage cover Available under standalone and comprehensive
No Claim Bonus Up to 50%
Car insurance premium Starting at ₹2094*
Add-on covers More than 10 add-ons such as Zero dep, NCB protect, Roadside assistance, etc.
Buying/Renewal Process Online
Personal accident cover Up to ₹15 lakh
Cashless Garages/Repairs Available

*TP price for less than 1000 CC cars. **All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C apply.

Types of Car Insurance Policies

In India, there are three types of car insurance policies offered by the general insurance companies i.e. third-party car insurance, comprehensive insurance, and stand-alone insurance. You can choose a car insurance plan according to your budget and need.

  • Third-party or liability only policy is mandatory for all the car owners to drive on the Indian roads. Compensation is provided for damages/injuries caused to a third-person, and property (up to Rs 7.5 lakh). However, it does not cover damages caused to the insured car. Therefore, it is recommended to buy a comprehensive or standalone car policy.

  • A comprehensive car insurance policy covers both third-party liabilities and own damages. Under this plan, the insured person can avail cashless repair services at the network garages. Furthermore, the policyholder can enhance the policy coverage with add-on benefits or riders such as roadside assistance cover, zero depreciation cover, etc. by paying a nominal amount of extra premium.

  • A standalone own damage car policy financially covers the accidental damages caused to the insured car. It can be purchased with an active third-party insurance policy. In India, as per the Motor Vehicles Act, it is mandatory to hold at least a third-party liability cover for all car owners. However, having stand-alone insurance offers financial help in case of own-damages to the insured car and third-party liabilities as well.

Coverage Under Car Insurance Policy

  • Inclusion
  • Exclusion
  • Damages caused to the insured vehicle due to manmade acts like riots, strikes, terrorist acts etc.
  • Any third party damage like third party death, disability and property damage are covered
  • Losses arising out of theft, housebreaking or burglary of the insured car
  • Damages sustained by the insured car due to natural acts like earthquakes, hurricanes, cyclones, etc. 
  • Damages caused to the insured car while it was in-transit via railways, roads, waterways etc.
  • Damages caused to the insured car when the driver was driving under the influence of alcohol or drugs
  • Damages to the insured vehicle when the driver was not carrying a valid driving license
  • Damages arising out of commercial uses of a private vehicle are also excluded.
  • Losses arising out of any contractual liability of the owner/driver
  • Any claim cannot be raised if your existing four-wheeler policy has lapsed
  • Mechanical or electrical failure of the insured vehicle
  • Any damage arising out of the specified geographical limits are also excluded from policy coverage
  • Damages to engine, tyres and tubes of the insured vehicle are also not covered.

Add-On Covers in Car Insurance Policy

Add-ons in motor insurance are covers that can be used to enhance the coverage of your existing policy. You can purchase these add-ons by paying some extra premium. Following are some of the add-on covers offered under car insurance - No Claim Bonus Protection cover, Zero Depreciation cover, Engine Protection cover, Key protection cover, etc.

Let's discuss Car Insurance Add-Ons in more detail:

  • No Claim Bonus Protection Cover

    For every claim-free year, the policyholder is rewarded with a discount on the renewal premium. This discount is called - No Claim Bonus (NCB). It is cumulative and increases every year. It usually ranges from 10% to 50% and can save a substantial amount of money on the premium payable for your auto insurance.

  • Engine Protection Cover

    An engine is one of the most important parts of a car but it is not covered under a comprehensive plan. With an engine protection cover, you can get compensated for the cost of fixing the indirect damages that are caused to the engine due to lubricating oil leakage and water ingression. It covers the Gearbox parts, Engine parts, and differential​ Parts.

  • Zero Depreciation Cover

    This additional feature offers compensation even for the depreciating value of your car. With this feature, you will not have to pay for the depreciation value of your vehicle’s parts. It is mostly valid on private cars and is subjected to a specific number of claims during the policy period. Compulsory and voluntary deductibles (as per the case) will be applicable despite zero depreciation cover.

  • Consumables Cover

    Sometimes, a bunch of unforeseen expenses can drain all your savings. Consumables Cover includes all the expenses incurred on consumable items for any perils that are covered under the policy. Consumable items include screws, nuts and bolts, washers, AC gas, grease, lubricants, bearings, clips, engine oil, distilled water, oil filter, brake oil, and fuel filter are mostly covered.

  • Key Protection Cover​

    Once in a lifetime everyone would have lost or misplaced their car keys. In such cases, the insurer can offer help by covering the costs incurred on the replacement and repair of your car keys under this cover.

  • Daily Allowance Benefit​​​​​

    This add-on cover comes to your rescue when your vehicle is parked in the garage after an accident for repair. If you have this add-on cover the insurer will provide you a daily travel allowance if the damaged vehicle has to be in the garage for more than 3 days.

  • Personal Accident Cover:

    A comprehensive car policy not only provides third-party cover but as well as offers cover against personal accidents. In personal accident cover, you get a pre-defined amount against death because of the accident and permanent total disability. In addition to this, one can purchase this cover for co-passengers as well even on an unnamed basis, which will be maximum as per the seating capacity of the vehicle. However, the amount of coverage is pre-determined even in this case.

  • Roadside Assistance Cover

    In case you get stuck somewhere in the country within the specified distance as mentioned in the insurance policy, the insurer provides you with roadside assistance and sends a mechanic to your location to fix the damage caused to your car. Roadside assistance is not counted as a claim, thus your NCB stays the same.

  • Return To Invoice Cover

    Under Return to invoice add-on, if your car gets stolen or gets damaged beyond repair that is known as a total loss then the insurer will have to provide coverage as per the amount of invoice that you paid at the time of purchasing the car. This cover includes ex-showroom price, road tax and first-time registration charges.

  • Personal Possession Cover

    With this add-on cover, you get the coverage in case your personal possessions get damaged in an unfortunate car accident or get stolen from the car when it is parked in authorised parking, There is a limit on a coverage amount that varies from insurer to insurer.

  • Tyre Protection Cover

    A comprehensive plan does not provide coverage in case the tyres of the car get damaged. Thus, a tyre protection cover can be purchased to cover any damages sustained by your car’s tyres and tubes.

  • Driver and Passenger Cover

    Under this add-on, you get coverage in case any of the drivers or passengers get injured in the accident. The insurer will provide financial aid for the medical expenses.

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How to Calculate Car Insurance Premium?

Car insurance price is decided based on several factors. It is also easy to find out the four wheeler insurance premium using an online car insurance calculator. However, the insurance provider takes into consideration the following parameters before fixing the car insurance price:

  • Type of Cover - The standard premium of your car policy is decided based on the type of coverage you opt for your four-wheeler. Basically third party insurance carries the lowest premium as it only covers third party damages. The premium becomes higher if you add own damages cover to it or purchase comprehensive four-wheeler insurance.
  • Personal Accident Cover - Personal accident cover is provided in both third-party and comprehensive car insurance policies. The coverage limit is upto Rs. 15 lakh and it can be purchased by paying a nominal extra premium.
  • Insured Declared Value - IDV, which is the current market value of the car. It is the maximum amount for which the policyholder can raise a claim during the policy term. The higher the car's value means higher IDV and vice versa.
  • Make & Model - The make and model of the car you want to get insured plays a significant role in deciding the premium. Insuring a higher-end car model would be costlier than insuring a base model of the same car. The reason being the higher cost of repair or replacement of their parts
  • Fuel Type - Repairing a diesel or CNG car is an expensive affair than repairing petrol cars. Therefore, insuring a petrol car will cost less in comparison with the other fuel-types like CNG, LPG, and EV.
  • Location - The geographical location of the insured car also impacts the final cost of policy premium. Usually, the premium is higher in metropolitan cities as it has denser traffic, and also considering the higher probability of accidental damages on the city roads.
  • Year of Manufacture - The manufacturing year of the insured vehicle is also taken into consideration when deciding the car insurance premiums. Usually, insuring newly launched vehicles can be expensive since their spare parts might not be available in the market.
  • Add-on Covers - Enhancing the policy coverage with a car add-on cover or a rider benefit like roadside assistance, zero depreciation will increase the premium. However, it can be purchased only with a comprehensive car insurance plan. Therefore, buying add-on covers will increase the premium.
  • Claim History - If the policyholder has not filed any claims during the policy term, the insurer provides the benefit of a No Claim Bonus on their own-damage premium which results in a reduced premium.
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Best Car Insurance Companies in India 2022

The following table shows the complete list of the best car insurance companies in India with their incurred claim ratio and the number of network garages offered by the car insurers:

Car Insurers Network Garages Incurred Claim Ratio % 2020-21
Bajaj Allianz Car Insurance 4000 68.06%
Bharti AXA Car Insurance 5200 64.27%
Chola MS Car Insurance 4636 74.30%
Digit Car Insurance Repair Anywhere 74.91%
Edelweiss Car Insurance 1500 93.38%
Future Generali Car Insurance 3500 66.13%
IFFCO Tokio Car Insurance 4300 84.04%
Kotak Mahindra Car Insurance 2327 74.64%
Liberty Car Insurance 4500 59.91%
National Car Insurance 3100 78.55%
New India Assurance Car Insurance 3000 78.20%
Oriental Car Insurance 3100 81.83%
Raheja QBE Car Insurance 1000 100.51%
Reliance Car Insurance 8200 76.89%
Royal Sundaram Car Insurance 3300 87.89%
SBI Car Insurance 16000 86.10%
Shriram Car Insurance 2000 79.43%
Tata AIG Car Insurance 7500 75.41%
United India Car Insurance 3100 96.45%
Universal Sompo Car Insurance 3500 87.96%
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Benefits of Buying Car Insurance Online

Buying car insurance online is a common practice today. By purchasing a 4-wheeler insurance policy online, you can insure your car against any damage due to an accident, theft, fire etc. within 2 minutes. Offering quick comparisons and safe payment modes, online buy has a clear win over offline mode because of the following reasons-

Categories Buying Car Insurance Online Buying Car Insurance Offline
Buying Process Can be purchased online from the insurer’s official website or using a smartphone or laptop. Requires physical visit to the insurer’s office or by connecting with the agent
Insurance Premium Lower premiums due to the absence of intermediaries. Higher premiums due to higher operational costs and involvement of agents.
Convenience More convenient as it only requires a smartphone and a good internet connection. Less convenient as customers need to meet with the insurance agent.
Transparency More transparent as there is no role of an agent or intermediary. There is less transparency as agents play a big role.
Customer Support Easy to connect with the customer support team 24x7 via emails and calls. Policyholders can connect with the customer support team or the agent during office hours.
Paperwork Minimum to zero paperwork. May require a lot of paperwork.
Renewal Process Easy to renew as the policyholder’s details are auto-saved with the insurer The renewal process is cumbersome and takes time.

Factors to Consider While Selecting Car Insurance Policy

While selecting a car insurance policy, there are multiple factors like policy scope of coverage, claim settlement ratio, cashless repairs, etc. that can help you select the right policy. Some of them are listed below-

  1. Scope of Insurance Coverage

    Third-party insurance is a mandatory cover that every car owner needs to buy. However, if you are looking for extensive coverage, it is recommended to choose comprehensive coverage. Moreover, check all the inclusions & exclusions of the vehicle insurance policy before buying it.

  2. Compare Car Insurance Online

    You can compare various car insurance plans online and choose the one which fulfills all your requirements. You can compare the plans based on premium, IDV, network garages, claim settlement ratio, customer support services, etc.

  3. Claim Settlement Ratio & Process

    The claim settlement ratio shows the number of claims settled by the insurer against the total number of claims raised by the customer. Thus, checking the ratio online will help you gauge the insurer's ability to settle the claim.

  4. Network Garages

    Before availing the services offered by the insured, check the number of cashless network garages registered in the area where you reside. It will broaden the scope of availing the cashless facility without paying the cash from your own pocket.

  5. Add-on Covers

    The insurance companies offer add-on covers with the comprehensive insurance policy to enhance the policy coverage and maximise the policy benefits. Depending upon the requirement and budget, you can choose the add-ons with your plan.

  6. Customer Assistance

    24x7 customer assistance is one of the vital factors to look at while choosing an insurance company. This will help you to settle your queries and claims at your convenience.

  7. IDV

    Based on the insured car’s market value the IDV is calculated. And with routine wear and tear, a cars market value reduces. Therefore, the newer the car is the higher will be the market value and vice versa. The newer a car is, the higher is its value, and also the sum insured and the premium. But a new car is less susceptible to risks, whereas if your car is old, the insurer will conduct an inspection before insuring it.

  8. Premium

    The car policy premium will vary as per your car’s IDV, make, model, fuel type, and also policy tenure that you will choose. The premium for two insurers for the same coverage benefits can also vary. Therefore, it makes sense to compare and choose the best one.

How to Compare Car Insurance Online?

Compare car insurance plans online from the top four-wheeler insurance companies before renewing. Here is a table that can help you compare the features offered under different types of car insurance plans:

Coverage Offered Third-party Car Insurance Cover Standalone OD Cover Comprehensive Car Insurance Cover
Third-party property damage Yes No Yes
Third-party bodily injury Yes No Yes
Own damages of car No Yes Yes
Car theft No Yes Yes
Personal accident coverage Yes Yes Yes
Availability of add-ons No Yes Yes

To get an instant quote, It takes a few minutes to buy or renew car insurance online. You need to enter your vehicle details, personal contact information and other asked details to choose the car policy as per your need on

How to Buy Car Insurance Online?

To buy a car insurance policy online from, follow the steps given below:

  • Visit the ‘Car Insurance’ page from the ‘Insurance Products’ dropdown on the homepage
  • Enter car name or select any of the other two options from ‘Brand New Car’ or ‘Proceed without a car number’
  • Select your car details like model, variant, fuel type, and registration date
  • Fill in the registration form and proceed further.
  • From the mentioned four-wheeler insurance plans of best car insurance companies, select the one that suits your budget
  • You can also add or remove any add-on as per your requirement from the ‘Addons and Accessories’ tab. However, you can only purchase add-ons if you are purchasing a comprehensive plan. 
  • Once you are done with it, you can proceed to make the payment online
  • You can use your debit/credit card, UPI, and net banking to pay the premium amount. 
  • Once the payment is done, the insurer will send you the policy documents to your registered email ID as well as your home address.
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Benefits of Car Insurance Renewal Online

A new car insurance has a validity period after which it needs to be renewed. Thus, to continue receiving coverage from your existing car policy, you need to renew car insurance online before its expiry date. Here are some major benefits associated with online car insurance renewal-

  1. Easy Comparison

    When you renew your car insurance online, you can easily compare the plans offered by multiple insurers. This will also help you understand the additional services offered by the plan, such as a free pick-up and drop facility, 3-day repair assistance, cashless assurance, and self-video claims.

  2. Easy Customisation

    You can easily modify the coverage of your car insurance policy during renewal by adding or removing the add-on covers. However, before tailoring your policy with an add-on cover, remember that your car's premium depends on it.

  3. Easy to Switch the Insurer

    If you are not satisfied with your current insurer or want to enhance your coverage benefits you can switch to another insurer at the time of renewal. Moreover, if you find another insurer offering better features and services at a premium that suits your pocket then you can do that from the comfort of your home.

  4. Secured & Transparent

    Secured payment gateways make renewing a car insurance policy a secure and transparent process. Premium payment can easily be done using credit cards/debit cards/and UPI.

How to Renew Car Insurance Online?

Car insurance renewal online is an easy process and can be done in a few simple steps. Follow these steps for online renewal of your four-wheeler insurance policy from Policybazaar Insurance Brokers Private Limited:

  • Go to the car insurance renewal section.
  • Enter the details required on the page, such as your policy number, mobile number, date of birth, etc. and submit them
  • Choose the 4 wheeler insurance plan that you want to purchase
  • Select the riders or add-on covers that you want to buy or drop (if any)
    • The premium amount that you need to pay will be shown on the page
    • Pay the insurance premium online with the help of a credit card, debit card or through net banking
    • Once the payment is complete, your car insurance policy will be renewed

You will receive the policy document for your renewed car insurance on your registered email id. You can also download a copy of the policy document and get a printout anytime you want.

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How to File a Car Insurance Claim?

Understanding the right steps to raise a car insurance claim is critical as your insurer can reject your claim for a lot of reasons. So make sure you understand what all is required to be done while raising a car insurance claim. Follow the below mentioned steps to conveniently raise a valid four wheeler insurance claim:

Step 1: Raise a claim request – Immediately share details of the accident with your insurer after the accident occurs. Make sure that you properly document and share photographic evidence to support your case.

Step 2: Car Inspection – After the claim is registered, the insurer will send a surveyor for surveying the claimed damage. You will be required to submit some documents to the surveyor for claim verification process. Make sure you keep them handy.

Step 3: Sending the car for repair – Once the inspection is complete, you can send the car to a network garage for conducting the repairs.

Step 4: Claim Settlement – If you have a cashless claim settlement, the insurer will directly settle the repair bills with the network garage. However, if you have opted for reimbursement claims, you will be first required to pay the bills and then raise a reimbursement claim.

Documents Required for Filing a Car Insurance Claim

Whether it is a theft claim, accidental claim or a third-party claim, the insurance company requires a host of documents to be submitted. Mentioned below is the list of different documents that you would require when registering a claim under your four-wheeler insurance:

  • Duly filled and signed claim form
  • KYC
  • Copy of car insurance policy
  • Copy of vehicle RC
  • License copy of the driver driving the vehicle at the time of the accident.
  • Copy of Police FIR in case of theft claims
  • Original repair bills and payment receipts
  • Estimated repair bills

FAQs About Car Insurance Policy

  • Q: What is Car Insurance Policy?

    Ans: Car Insurance is a type of four wheeler insurance policy that provides financial coverage to the beneficiary of the car policy if your car is damaged in an accident or natural calamity. A car insurance policy helps to save you money if you're involved in an accident or the vehicle is damaged in some way.

  • Q: When should you renew car insurance policy?

    Ans: The policyholder should renew his car policy before the expiry of his existing policy. This will ensure that there is no break in policy and you can continue to avail benefits such as no claim bonus.

  • Q: What is Zero Dep in Car Insurance Policy?

    Ans: Zero Dep refers to Zero depreciation car insurance. It is an add-on cover that allows the policyholder to get compensation up to the insured declared value (IDV) or current market value of the car without taking depreciation into account. You need to pay an extra premium amount to avail benefits of zero DEP in your 4 wheeler insurance policy.

  • Q: How many times we can claim car insurance in a year?

    Ans: The limit to filing a claim for 4-wheeler insurance per year varies from one insurance provider to another. Most insurance companies allow multiple claims in a year until the IDV is not exhausted. You should check your policy document to know the exact number of times you can claim your four wheeler insurance policy in a year.

  • Q: What is bumper to bumper Car Insurance policy?

    Ans: Bumper to bumper car insurance refers to the insurance policy that provides complete protection to the insured car without considering the depreciation of its parts. In other words, this type of four wheeler insurance allows the policyholder to obtain compensation up to the market value of the car in case of damage or loss to the car. However, it attracts about 20% higher premiums than your regular 4-wheeler insurance policies.

  • Q: What is IDV (Insured Declared Value) in Car Insurance Policy?

    Ans: Insured declared value (IDV) is the maximum amount to be paid by an insurer at the time of a claim if the vehicle is a total loss or stolen. It is the sum insured and is fixed at the commencement of the policy period for each insured vehicle.

  • Q: If I fit CNG or LPG kit in my car, is it necessary to inform the Insurance Company?

    Ans: If you get LPG or CNG fitted in your car, you have to get it endorsed in your car Registration Certificate or RC. Then, inform your insurer about the change to get it endorsed in your four wheeler insurance policy. As the cost of the premium amount will differ basis on the fuel type of your car.
  • Q: How can I add/delete Hypothecation in my Car Insurance Policy?

    Ans: Hypothecation is used for creating charges against the security of movable assets. The possession of goods remains with the borrower. For instance, in the case of a car loan, the vehicle remains with the borrower, but the ownership is hypothecated to the bank. It means the bank has a right to sell the vehicle if there is any default in repaying the car loan.

    In case of a hypothecated vehicle, it is important to obtain NOC from the financer if the payment has to be obtained by the policyholder. Otherwise claim amount will be paid to the financer for losses to the car other than theft.

  • Q: What are the risks covered by the comprehensive car policy?

    Ans: Your comprehensive insurance policy covers- Liability to the third party, accident by external means, fire, explosion, self-ignition, lightning, riots, strikes, terrorism, malicious acts, earthquake, flood, storm, landslide, transit by rail, road, waterways, air or lift, burglary, theft or housebreaking.
  • Q: What is a cashless facility in car insurance?

    Ans: Cashless facility means you don’t need to pay anything for the repair of your car. Instead, your insurance company will directly pay the bill amount to the garage. If your insurer offers the cashless facility, all you have to do is take your vehicle to the preferred workshop of the insurance company. The workshop will contact the insurer and settle the repair bill with them.
  • Q: How IDV is calculated in vehicle insurance?

    Ans: The IDV is calculated by subtracting the depreciation on the car from the manufacturer’s listed selling price of the car model. The manufacturer’s selling price includes local duties/taxes but excludes registration and insurance cost. Different depreciation slabs to calculate the IDV are detailed below:
    Age of the vehicle Depreciation value in %
    Not more than 6 months 5
    More than 6 months but below 1 year 15
    More than 1 year but below 2 years 20
    More than 2 years but below 3 years 30
    More than 3 years but below 4 years 40
    More than 4 years but below 5 years 50
    The applicable depreciation on vehicles, which are obsolete or aged over 5 years, varies from one insurer to another.
  • Q: What is No Claim Bonus (NCB) in Car Insurance Policy?

    Ans: No claim bonus (NCB) is a discount on renewal premium offered by insurance companies if the vehicle owner has not made a single claim throughout the previous motor insurance policy term.
  • Q: What happens to the motor insurance policy if I sell my car?

    Ans: If you sell your car, you need to transfer your four-wheeler insurance policy to the name of the new owner. You can follow the steps given below to transfer your motor insurance to the new owner:
    • You need to get a sale affidavit made with details of the transfer, details of the new owner and details of payment. It should be notarized and signed.
    • Fill up the RTO transfer forms and obtain a clearance certificate from your Regional Transport Office (RTO).
    • Fill up the new proposal form
    • Attach the documents listed above
    • Submit it to your insurer
    • The policy will be transferred within 14 days
  • Q: How do I get a duplicate copy of my car insurance policy online?

    Ans: You can get a duplicate copy of your four-wheeler insurance policy online by downloading it from your motor insurer’s website. All you need to do is log into your account on the website and enter the required details to get a copy of your policy on your email. You can download the duplicate policy from the email sent to you.
  • Q: How can I check the availability of a four-wheeler insurance plan?

    Ans: In case you want to know the availability of a car insurance plan, you can check it on the insurance company’s website or by contacting them over the phone. You can also check the availability of four-wheeler insurance plans by multiple insurers at brokers websites, such as
  • Q: How can I download a car insurance certificate/ policy?

    Ans: Follow the step-by-step procedure given below to download your car policy/ certificate online:
    • Visit the website from where you had purchased insurance for your car
    • Go to the option of downloading the policy online or log into your account on the website
    • Enter your policy number and other requested details, including your mobile number and email id
    • Your insurer may send an OTP on your registered mobile number
    • Enter the OTP in the provided space and submit it
    • The insurer will send the copy of your 4-wheeler insurance policy/ certificate on your email id
    • Download your vehicle insurance policy/ certificate from the email
  • Q: Where can I find my car insurance policy number?

    Ans: There are multiple ways to find your vehicle insurance policy number:
    • You can find the policy number on the insurance certificate or policy document issued by your motor insurer.
    • You can check it online if you have an account at the insurer/ insurance brokers’ website.
    • If you purchased your four-wheeler insurance through an agent, you can ask him/ her to tell you the policy number.
    • You can also visit your insurer’s nearest branch or call them to know your policy number.
    • You can check it at the website of the Insurance Information Bureau (IIB), which maintains the record of all motor insurance policies in India.
  • Q: What to do if there is a mistake in my car policy document?

    Ans: In case there is a mistake in your car policy document, you should immediately notify your insurer about it. Provide evidence of the correct information and request your insurer to rectify the mistake. Once the insurer receives the evidence, they will pass an endorsement or issue a new policy document with the correct information.
  • Q: Is an online car insurance policy a valid document?

    Ans: Yes. A four-wheeler insurance policy document issued online is legally valid under the motor laws of India. However, make sure that the policy has been purchased from an IRDAI registered insurance company or broker website.
  • Q: What should I do if I lose my online car policy?

    Ans: If you have lost your online policy document, you need to apply for its duplicate copy. Follow the steps given below to obtain a duplicate four-wheeler insurance policy:
    • Immediately inform your motor insurer about the loss of your car policy document
    • File an FIR with the Police regarding the loss of the document
    • Write an application to your insurer requesting them to issue a duplicate policy document. Mention details, such as policy number, your name, issuance date, how you lost the policy, etc., in the application letter
    • Publish an advertisement in a state newspaper mentioning the loss of your policy document
    • Get a notarized indemnity bond, stating your full name, with signatures of two witnesses
    • Submit the application letter, indemnity bond and copy of the FIR to the insurer
    • After receiving all the documents, your insurer will issue the duplicate policy document
    You can also download a copy of your online policy from your insurer’s website by providing the required details.
  • Q: Do I need to file an FIR to raise a car insurance claim?

    Ans: Under certain types of claims, your motor insurer may need you to file a First Information Report or FIR with the Police as part of the claim process. For instance, claims arising out of car theft or third party liabilities will require a Police FIR. On the other hand, claims arising out of car damages due to natural calamities may not need a Police FIR.
  • Q: How long does it take to settle a car insurance claim?

    Ans: There is no standard time period for all insurance companies to settle a vehicle insurance claim. The claim settlement period varies from one insurer to another. For example, one insurer may settle your claim within 7 days whereas another one may settle it within 14 days of raising a claim. Moreover, claims with complexity usually take more time to be settled than simple claims, such as a car dent.
  • Q: How can I check my car insurance policy status?

    Ans: To know the status of your four-wheeler insurance policy, you can check the policy start date and expiry date mentioned in your policy document. Your policy will be active or valid in the period between the policy start and expiry date. On the other hand, your policy will be inactive before the start date and expire after the expiry date.

    You can also check the status of your policy online on the website of the Insurance Information Bureau (IIB) or VAHAN e-services. You only have to enter the details of your car on either of the websites and submit them. The details of your car insurance policy, including the policy expiry date, will be displayed.

  • Q: How can I transfer the four-wheeler insurance policy to my name?

    Ans: To transfer a vehicle insurance policy to your name, you need to follow the steps given below:
    • Fill up Form 28, Form 29 and Form 30 available with the RTO bearing the previous policy owner’s signature
    • Submit the filled-in forms to the RTO along with the proof of vehicle sale
    • Get the Clearance Certificate from the RTO
    • Submit the required documents to the motor insurance company, including application form, old policy document, original RC with your name on it, NOC from the previous owner, etc.
    • Pay the transfer fees

    The policy will be transferred to your name and a new policy document will be issued to you.

  • Q: How long does it take to buy/ renew car insurance online?

    Ans: One of the benefits of buying or renewing car insurance online is that it is a fast process and does not take a lot of time. If you have all the required details about your four-wheeler and the previous policy handy, you will not take more than a few minutes to buy/ renew your car policy online.
  • Q: How can I renew expired car insurance online?

    Ans: At the time of renewing your expired car policy, your vehicle may need to undergo an inspection. While some insurers allow self-inspection, others may send a surveyor to assess the condition of your car. In the second case, you will have to schedule a surveyor appointment by contacting your insurance provider. Once the survey is complete, follow the steps given below to online renew your expired four-wheeler insurance policy:
    • Visit the website from where you want to renew car insurance
    • Go to the option of online policy renewal for cars
    • Enter your expired policy number and other requested details
    • Review the details of your vehicle
    • Select the type of policy coverage
    • Upload the pictures of your car (in case of self-inspection)
    • Pay the policy renewal premium online
    • Your expired car policy will be renewed
  • Q: How much time will it take to get my policy document if I buy/ renew car insurance online?

    Ans: If you have purchased/ renewed four-wheeler insurance online, you will most likely receive your policy document on your registered email id within a few minutes of paying the premium.
  • Q: Is it safe to online renew a car insurance policy?

    Ans: Yes, online car insurance renewal is absolutely safe. In fact, online buying/ renewal of insurance is considered safer than the offline method because of secured payment gateways that reduce the chances of fraud.
  • Q: What is the cost of renewing a car policy?

    Ans: The cost of renewing your 4-wheeler insurance policy depends on several factors, such as the age of the car, its engine cubic capacity and the make & model of the car. The type of insurance coverage you choose and the geographic area where you drive your car also influence your premium. Moreover, the opted add-on covers, deductibles and your No Claim Bonus also affect the renewal premium of your insurance policy.
  • Q: Does car insurance cover passengers?

    Ans: Mostly, motor insurance companies do not cover passengers travelling in the insured vehicle under four-wheeler insurance in case of an accident. Only the owner-driver of the car is covered for personal accident. However, passenger cover is offered as an add-on by motor insurers in India to provide personal accident cover for the unnamed passengers travelling in the car.
  • Q: Does a car insurance policy cover tyre damages?

    Ans: Most motor insurance companies only cover accidental damages to the vehicle’s tyres under four-wheeler insurance. Any non-accidental loss or damages to the tyres due to wear and tear are not covered. However, you can buy a tyre protect add-on cover to keep any non-accidental loss or damages to your car’s tyres covered under your four-wheeler insurance policy.
  • Q: Will my car policy cover electrical fires?

    Ans: Yes. Any loss or damages caused to your car due to electrical fires (or fire resulting out of a short-circuit) are covered under four-wheeler insurance.
  • Q: What is the insurance claim procedure in case of car theft?

    Ans: In case your car has been stolen, you must file an insurance claim with your motor insurer at the earliest. Take a look at the process of filing car theft claims under four-wheeler insurance below:
    • File an FIR with the Police as soon as your car gets stolen
    • Intimate your insurer about the theft of your car
    • Inform your RTO about the theft
    • Submit all the required documents, including the claim form, FIR copy, RC, etc., to the insurer
    • Obtain the No Trace report from the Police

    The insurer will process your claim and pay the IDV of your car in about 90 days.

  • Q: What should I do to cancel my claim?

    Ans: You can cancel an insurance claim by contacting your motor insurer and informing them about your decision to cancel it. You can also speak to your vehicle surveyor about cancelling the claim in case there is an inspection scheduled.
    However, you cannot cancel any third-party liability claims with your insurer where you are at fault for causing accidental third-party loss or damages.
  • Q: What will happen to my No Claim Bonus if I renew my expired car policy?

    Ans: If you renew your expired four-wheeler insurance policy within 90 days of the policy expiry date, then your No Claim Bonus (NCB) will remain intact. However, if you renew the expired policy after 90 days, you will lose your NCB.
  • Q: What is the penalty for driving without valid car insurance today?

    Ans: If you are caught driving your car without a valid insurance policy for the first time, you will be liable to pay a penalty of Rs 2000 or/and will be jailed for up to three months. In case you are caught without valid car insurance for the second time, you will have to pay Rs 4000 as a fine or/and serve up to three months in jail.
  • Q. Will my insurer cover the accident caused by someone else while driving my car?

    Yes, your motor insurer will cover the accidental damages caused to your car when someone else is driving, provided you had allowed that person to use your vehicle. This is because car insurance covers the liabilities arising out of the insured vehicle and not the policyholder. However, your insurer may not cover third party liabilities resulting from this accident and ask the person at fault to pay for them if he/she has a car insurance policy. Therefore, you must check with your insurer if you face such a situation.
  • Q. Should I raise a claim every time my car is damaged?

    No, you should avoid raising a claim for minor damages to your car as it will impact your No Claim Bonus. You must raise claims only for major car damages that you cannot afford.
  • Q. If I buy new accessories for my car in the middle of the policy term, will they be covered?

    Yes, you can get your newly purchased car accessories covered under your insurance policy in the middle of the policy tenure. However, you will have to write an application to your insurer requesting them to pass an endorsement to cover them in your policy. You may have to pay an additional premium as your original policy coverage will get altered. After you have shared the details of the accessories and paid the additional premium, the insurer will pass an endorsement. 
  • Q. What will happen to my car insurance policy if I change my city?

    If you change your city, your car insurance premium may get affected. This is because the premium for a car depends on the geographical location where it is used. If you move to a more risky place, you will have to pay a higher premium. Moreover, you will also have to update your contact details with your insurer.

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Lucknow, October 17, 2022
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