What is the India Post Payments Bank helpline number?

The official India Post Payments Bank helpline number is 155299 (or 033-22029000). Customers can call this helpline number from their registered mobile number for 24/7 phone banking assistance, account balance queries, and dedicated customer support.

Is CIF number and customer ID the same in IPPB?

In IPPB, CIF and Customer ID are the same. Every financial service uses a unique number to identify your customer profile.

How can I get IPPB account details through SMS?

For SMS banking access, send REGISTER to 9910228664 to register your mobile number. After that, send GETCIF DDMMYYYY to receive your Customer ID.

Why do I need my IPPB Customer ID?

Your IPPB Customer ID (CIF) is a unique number that identifies you with the bank. It is needed for mobile banking login, online identity verification, customer help, and accessing IPPB services securely.

Where is the Customer ID number?

You can locate your IPPB Customer ID in your welcome kit, passbook, QR card, or in the profile section of the IPPB mobile app. It may also be retrieved through SMS or by visiting a post office.

IPPB Customer ID

India Post Payments Bank (IPPB) gives you a unique Customer ID (CIF), which is a 10-digit number assigned to your account. To get your IPPB Customer ID, send an SMS GETCIF DDMMYYYY to 9910228664 from your registered mobile number. You can also find this ID in your welcome kit, passbook, or under the profile section of the IPPB mobile app.

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How to Find Your IPPB Customer ID?

Below are the 5 Easy Ways to Find Your IPPB Customer ID (CIF):

Documents: Check your welcome kit, physical passbook, or monthly email statement.
Mobile App: Log in to the IPPB app and open Profile Details.
SMS: Text GETCIF <DDMMYYYY> (your date of birth) to 7669034700 or 9910228664 from your registered mobile number.
Customer Care: Call the IPPB customer care number at 155299 or 033-22029000 from your registered mobile number.
Post Office: Visit your nearest post office access point with your ID proof.

What is IPPB Customer ID?

The Customer ID in IPPB, also called the CIF (Customer Information File) number, is a special code created when you open a new Post Office savings account. IPPB offers a range of savings account options:

Once your account is created, the Customer ID IPPB becomes your digital identity in the bank’s system. It is different from your account number. While the account number is linked only to your savings account, the Customer ID is linked to your overall customer profile. It is essential for mobile app registration, phone banking, and account verification.

Steps to Retrieve a Forgotten Customer ID

Here is a simpler, step-by-step way to find your Customer ID using the method that works best for you:

Call Customer Support (Easiest): Requires a registered mobile number. Call the post-payment bank customer care number 155299 or 033-22029000 from the mobile number linked to your account and ask the representative for your Customer ID.
Use Your QR Card: Scan the QR code on your IPPB card using the mobile app and verify with the OTP sent to your phone to see your account details.
Visit a Post Office: Go to your nearest Post Office branch and present a valid photo ID (like Aadhaar or PAN card) along with your account number.

How to Find IPPB Customer ID?

If you forget or misplace your Customer ID, there are multiple ways to recover it:

1. SMS (Fastest Method)

You can get your Customer ID instantly by sending a text message from your registered mobile number:

First-time setup: If you have never used SMS banking before, send REGISTER to 9910228664.
Get Customer ID: Send GETCIF DDMMYYYY (replace with your Date of Birth) to 9910228664.

Example: If your date of birth is 25 December 2002, text GETCIF 25122002.

You will receive a reply text containing your Customer ID.

2. IPPB Mobile App

If you already use the IPPB Mobile Banking App on your phone:

Open the app and log in.
Go to the Profile section in the main menu.
Your Customer ID will be listed under your profile details.

3. Account Statement

Check your monthly bank statement (sent to your email or downloaded as a PDF).
Your 10-digit Customer ID is clearly printed near the top of the statement.
Note: If the PDF asks for a password to open, the password format (such as your date of birth or last digits of your account number) is provided in the email or SMS you received with the statement.

4. Customer Care (Phone Call)

Call the IPPB customer care number 155299 or 18001807980 from your registered mobile number.
Select your language and choose the option to speak with a support executive.
Answer a few security questions (such as your name, date of birth, or address) to verify your identity.
The representative will provide your Customer ID.

5. QR Card

If you received an IPPB QR Card when opening your account:

Take the card to a post office or banking representative to scan.
Confirm your details with an OTP sent to your phone.
Your account details and Customer ID will appear on the representative's screen during the transaction.

6. Visit a Nearby Post Office

Visit any post office that offers IPPB banking services.
Provide your account number or registered mobile number to the staff.
Show a valid government ID card (such as your Aadhaar card or PAN card) for identity check.
The staff will look up your details and give you your Customer ID.

7. Welcome Kit or Passbook

Check the paperwork or welcome letter you received when you opened your account.
Your Customer ID is printed on the first page alongside your account number.

How to Recover Your IPPB Customer ID Without a Registered Mobile Number

If you’ve changed your mobile number or lost your phone, what you can do is:

Visit your nearest IPPB access point or post office with a valid photo ID to request your Customer ID.
You might be required to update and register your new mobile number with the bank. After completion, SMS service and the mobile app will function again.
Until your number gets updated, offline options such as passbook, account statement, or branch help remain available for easy use.

FAQs

How to find IPPB customer ID?

Your IPPB Customer ID is given in the welcome kit, passbook or account statement provided and also appears in the IPPB mobile banking app under the profile details area. Alternatively, find it via SMS banking from your registered mobile number to receive it instantly.
What is the India Post Payments Bank helpline number?

The official India Post Payments Bank helpline number is 155299 (or 033-22029000). Customers can call this helpline number from their registered mobile number for 24/7 phone banking assistance, account balance queries, and dedicated customer support.
Is CIF number and customer ID the same in IPPB?

In IPPB, CIF and Customer ID are the same. Every financial service uses a unique number to identify your customer profile.
How can I get IPPB account details through SMS?

For SMS banking access, send REGISTER to 9910228664 to register your mobile number. After that, send GETCIF DDMMYYYY to receive your Customer ID.
Why do I need my IPPB Customer ID?

Your IPPB Customer ID (CIF) is a unique number that identifies you with the bank. It is needed for mobile banking login, online identity verification, customer help, and accessing IPPB services securely.
Where is the Customer ID number?

You can locate your IPPB Customer ID in your welcome kit, passbook, QR card, or in the profile section of the IPPB mobile app. It may also be retrieved through SMS or by visiting a post office.

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