Policybazaar Dedicated Claim Assistance

Claim Initially Rejected. Settled with Policybazaar’s Help. Policybazaar’s free claims assistance ensured Mr. Gangurde’s family received the full amount—supporting them emotionally & financially when they needed it most.

The Late Mr. Vivek Vijay Gangurde, a self-employed businessman from Nashik, Maharashtra, purchased a Term insurance plan on 29th June 2022, hoping that his family would never require assistance from it in the future. Tragically, severe jaundice claimed his life on 05th March 2024.

This tragic event deeply affected the entire family, both emotionally and financially, as the late Mr. Gangurde was vital to their family business. On March 6, 2024, Mr. Aniket Vijay Gangurde, the brother of the insured, reached out to policybazaar.com to inquire about the claims process. Given the difficult circumstances, he emphasized the need for a quick settlement of the claim to support his family’s immediate needs. The Policybazaar team guided him diligently through each step, reassuring him that they would manage the claim until a resolution was achieved. However, during the claim investigation, the insurance company highlighted a discrepancy in the proposal form. This finding left the family devastated, and they requested assistance from the Policybazaar claims team to have their claim reconsidered. The team diligently investigated the case and identified key points that needed to be addressed with the insurance company. Fortunately, Policybazaar team was able to address the discrepancy as highlighted by the insurer and presented the case to the insurer’s claims review committee and senior officials, urging them to reconsider the claim. Ultimately, the insurer was persuaded by the appeal, and the Policybazaar team successfully secured the full claim amount, which was deposited into the nominee's account on April 2, 2025.

The family expressed their gratitude for the Policybazaar team’s commitment to going the extra mile in their time of need. They particularly appreciated the free claims assistance provided by the Policybazaar.com claims team, who supported them like a family member during an especially difficult period marked by mental, financial, and emotional challenges.