Understanding the Hidden E&O Risks of Remote Work

The COVID-19 pandemic has dramatically altered the way we work, with millions of employees all over the world shifting to remote work. Remote work offers a lot of advantages, but it also presents new and unexpected risks, including errors and omissions (E&O) exposure. This article will examine the hidden E&O risks associated with remote work and offer practical ways to reduce these risks. It is important to note that E&O insurance can provide a layer of protection against these risks.

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Lack of Supervision and Collaboration

One of the biggest challenges of remote work is the absence of direct supervision and collaboration. In a remote work environment, employees are more likely to make mistakes or take shortcuts that could lead to errors and omissions (E&O).

For example, an employee working from home might miss a deadline or overlook an important detail. This could result in financial losses for the company and even potential legal liability. E&O insurance can provide coverage for these types of risks, but it is important for companies to also implement internal controls to reduce the likelihood of errors and omissions.

Cybersecurity Threats

Remote work also poses a substantial threat to cybersecurity. Employees who work from home may use personal devices, public Wi-Fi networks, or other insecure connections that can leave sensitive data vulnerable to cyber-attacks. This can result in data breaches, theft of confidential information, or damage to a company's reputation.

To minimize these risks, companies should implement robust cybersecurity measures, such as encryption, firewalls, and remote access solutions. Additionally, companies should educate employees on best practices for securing their home networks and devices. In the event of a data breach, E&O insurance can provide coverage for the costs associated with responding to the breach and restoring the affected systems.

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Communication Breakdowns

Effective communication is critical in any work environment, but it can be especially challenging in a remote work setting. With remote employees, there is a greater risk of miscommunication, misunderstandings, and missed deadlines. This can result in errors and omissions that can harm the company and its reputation.

To prevent these risks, companies should establish clear communication protocols and procedures, and ensure that all remote employees have access to the tools and resources they need to communicate effectively. This includes email, video conferencing, instant messaging, and project management software. E&O insurance can provide coverage for losses resulting from miscommunication and misunderstandings.

Lack of Face-to-Face Interaction

Finally, remote work can result in a lack of face-to-face interaction, which can lead to a lack of accountability and personal responsibility. When employees work in close proximity, they are more likely to take ownership of their work and take steps to prevent errors and omissions (E&O). In a remote work setting, however, employees may feel less accountable, which can result in more mistakes and oversights.

To mitigate this risk, companies should encourage regular check-ins, video conferencing, and other forms of face-to-face interaction. By fostering a sense of community and connection, remote employees are more likely to feel engaged and responsible for their work. E&O insurance can provide coverage for losses resulting from a lack of accountability and responsibility.


As remote work continues to be a prevalent trend in today's workforce, it is important for companies to consider the hidden E&O risks and take steps to mitigate them. By creating a secure and collaborative remote work environment, companies can ensure the success of their remote workforce and minimize the risk of errors and omissions.

Written By: PolicyBazaar - Updated: 16 August 2023
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