Product Liability under the Consumer Protection Act, 2019
The Consumer Protection Act 2019, CPA 2019, is a revolution in the consumer law jurisprudence of India by enacting a comprehensive regime of product liability. For the first time in Indian law, Chapter VI (Sections 82–87) enumerates consumers' rights to compensation for losses caused by defective products, substandard services or deceptive advertisements. This legal regime supplants the old "buyer beware" doctrine with a specific manufacturer accountability, enhancing consumer protection and corporate responsibility. The application of the Act has expanded into the spheres of e-commerce platforms, direct selling, and the cyber marketplace.
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Product Liability under the Consumer Protection Act, 2019
What is Product Liability?
Section 2(34) of the CPA 2019 defines product liability as the statutory liability of a product manufacturer, product vendor or service provider to compensate ₹5 lakh for harm resulting from a defect in a product or inadequacy of a service. It is one of the regimes of the Product Liability Consumer Protection Act that makes manufacturers and retailers liable for the products and services they provide to consumers.
Liability for Harm Due to Defective Product, Deficient Service, or Misleading Advertisements
Section 2(22) also defines "harm" to encompass:
Physical harm, illness or death.
Damage to property other than the harm caused to the product itself.
Emotional distress or mental anguish due to physical harm.
Note that economic or commercial loss, damage to the product itself or damage caused through breach of warranty is not damage for the purposes of this definition.
Moreover, CPA 2019 directly holds manufacturers and sellers responsible for false health claims that lead a consumer to buy a product in the belief of something. This is perhaps the most important legal provision placing the legal system in India on par with EU consumer laws.
Applicable to Manufacturers, Product Sellers, and Service Providers
The CPA 2019 Product Liability Act coverage is precise and encompasses:
Manufacturers: Individuals who produce, put together, label or tag the product
Service Providers: Persons or organisations who install, repair and maintain
All these groups are made liable under Product Liability under the Consumer Protection Act 2019, so that liability for damage does not cease to be with the original person who made the product.
Who Can Be Liable?
Manufacturer
Section 2(36) of the Consumer Protection Act defines a "product manufacturer" in detail to cover:
The actual maker or assembler of the product or its component parts
Any party that stamps its brand name or logo
Anyone who is labelled with false claims or marketing
Organisations that design, produce or remanufacture the product
Most importantly, manufacturers are liable without negligence. They can be held liable without the consumer establishing negligence, provided the product was faulty and injured someone.
Product Seller
Defined in Section 2(37), a "product seller" is any individual who:
Sells, distributes, imports, leases or markets products in sales or distribution.
Involves e-commerce platforms, even where they are not carrying out production.
The wide scope provides that whoever is involved in the distributors, wholesalers, or commercial placement of a product is also responsible under the Defective Product Consumer Protection Act provisions.
Service Provider
Any party providing services like installation, repair or maintenance of a product is a product service provider. Where there is damage caused due to negligent services, such parties can be made liable under the Product Liability Consumer Protection Act.
Under CPA 2019, a consumer can file a case for product liability on the grounds set out below:
a. Manufacturing Defect
Encompasses any quality, quantity, strength or standard deviation, whether mandated by law, contract or marketing statement. A single faulty phone is enough to impose liability. Strict liability is obtained, but negligence is not required.
b. Design Defect
Where the design of the product is unsafe or has an unsafe battery design due to bad design or failure to use an alternative design, liability arises even if the product is properly manufactured.
c. Deviation from Express Warranty
If a product has false durability claims in an ad, on packaging or in a manual and the inconsistency causes harm, then the seller or manufacturer will be liable.
d. Insufficient Instructions or Warnings
Failure to provide:
Instructions for use
Warning of risks
Safety instructions
Makes the product legally defective. This is especially so with products containing chemicals, electronics or machinery.
e. Service-Related Negligence
If harm occurs due to improper installation, poor maintenance or negligent repairs, the service provider who is responsible can be held accountable even if the product itself is not faulty.
Exceptions to Product Liability
Under Section 87 of the Consumer Protection Act, 2019 (CPA 2019), certain exceptions exempt manufacturers, product sellers, or service providers from product liability claims, ensuring fairness by excluding unreasonable or unforeseeable scenarios. These include:
a. Misuse or Alteration by the Consumer
Where the consumer has:
Used the product in contravention of the user manual
Altered or transformed the product after purchasing
Ignoring the user manual or reckless misuse
Therefore, product liability does not hold. Makers are not responsible for injury due to improper use or accidental use especially when warnings were given.
b. Product Altered After Sale
Where damage is caused by alterations introduced by unauthorised third parties subsequent to the product having left the control of the vendor, liability is not placed on the first manufacturer or vendor. This includes alterations while being resold or serviced by unauthorised parties.
c. Consumer's Knowledge of the Defect
If it is proven that the consumer was aware of the defect before or at the point of purchase or use and nevertheless proceeded, the law is against a claim. Such a defence prevails where the defect was openly disclosed or has visible cracks, e.g., damage to packaging or disclaimers on contracts.
d. Use by Unauthorised or Unintentional Person
If a product had been misused by an individual who was not the intended user (e.g., a child using an electric device designed for professionals only) and user prohibitions were clearly marked on the container, then the manufacturer or seller is not liable.
Other Familiar Exceptions:
The product was used while the consumer was intoxicated.
The product was a part of a larger system that was defective irrespective of its application.
The product was only intended for use by specialists, and this fact was clearly stated.
Risk of injury was the common knowledge, i.e., the fact that gasoline is combustible.
These exceptions to liability ensure liability remains reasonable and does not involve unexpected or unreasonable use situations.
Penalties and Compensation Under the Act
The Consumer Protection Act 2019 guarantees that both civil remedies and criminal sanctions exist in cases of injury caused by faulty produced products or services. The law is holistic in approach as it enables the consumer while enabling regulatory oversight and deterrent enforcement at the same time.
a. Right to Compensation
Consumers have the right to compensation for:
Bodily injury, illness or death
Damage to personal property, excluding the product itself
Emotional distress or mental suffering due to physical injury.
Compensation is available for direct, indirect, consequential or incidental damages.
b. No Monetary Limit on Claims
One of the most significant departures from precedent is that CPA 2019 does not have a monetary limitation on the amount of compensation. The scope lies with the Consumer Disputes Redressal Commission regarding:
The degree of the loss or injury
The degree of misconduct or negligence
The extent of harm to the livelihood, well-being or dependents of the consumer
This unlimited liability is an integral component of the Product Liability under the Consumer Protection Act 2019 and denotes the seriousness of non-adherence.
c. Civil and Criminal Penalties
Apart from monetary compensation, civil remedies include:
Replacement of the product
Refund of the purchase price along with interest
Rectification or repair of the defect
Punitive damages for fraudulent ads
Product recalls and market withdrawals.
Ban on false advertising.
Where fraud, gross negligence or intentional misconduct is involved, criminal prosecution may be instituted. Fines, imprisonment and withdrawal of business licences can be the punishments under concurrent legislation like the Indian Penal Code.
d. Regulatory Oversight by CCPA
The Central Consumer Protection Authority (CCPA) plays a critical role in enforcement. It has the power to:
Call back harmful products
Ban misleading advertising campaigns.
Withdraw or cancel business licences.
Fine producers, vendors or even celebrity spokespersons
This dual enforcement mechanism of redress under the judiciary and regulatory power makes the Product Liability Act proactive and responsive.
Best Practices for Companies
Firms must transition from compliance minimalist approaches and adopt institutionalised risk-reduction practices to effectively manage exposure under the Product Liability Consumer Protection Act.
a. Effective Quality Control Systems
Adopt rigorous testing aligned with Bureau of Indian Standards (BIS) certification to ensure product safety and compliance. Regular audits and third-party lab validations, especially for pharmaceuticals and food products, prevent defects like faulty components.
b. Complete Documentation and Traceability
Maintain detailed records for:
Production batches
Procurement of raw materials
Vendor certification
Customer complaints and service reports
This avoids the business losing its bearings in the event of litigation or regulatory audit, hence maintaining liability and reputational risk at a low level.
c. Warnings, Labelling and User Manuals
Every product must have:
Conspicuous and clear warnings
Multilingual instructions
Compliant labels like barcodes, date marks and certification marks
Not placing these on products constitutes liability even in the absence of a physical flaw.
There should be regular training sessions for the purpose of enlightening staff on:
Shifting consumer legislation
Standards for product safety
Rightful standards of advertising
Complaint treatment and recording
It is in pursuit of ingraining consumer protection principles as part of company culture.
Conclusion
The Consumer Protection Act 2019 has transformed the legal framework relating to Liability Insurance in India. Through enshrining strict principles of liability and incorporating similar mechanisms as the Liability for Defective Products Act 1991, it gives power to consumers and imposes demanding burdens on companies.
In a consumer-conscious and digital economy, compliance is not an option. Sellers, manufacturers and service providers must inject quality, safety and transparency into their business to avoid crippling financial and legal sanctions. The escape route lies in risk foresight, insurance coverage and proactive consumer outreach.
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