Simplified Marine Insurance Claim Process

When protecting your marine shipments, having reliable insurance is essential. But the true test comes when you need to make a claim. This guide simplifies the claim process with Policybazaar into easy-to-follow steps. Whether you're new to marine insurance or seeking a straightforward approach to handling claims, these steps will guide you through what to do if any issues arise during your cargo's transportation.

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Claim Process under Marine Insurance

When it comes to filing a claim for your marine insurance policy via Policybazaar, follow these straightforward steps:

  • Transportation Start: Your coverage begins once the policy is active, and the transportation must occur within the policy's duration to be eligible for coverage.
  • Notify the Insurer: When you will inform the insurer, you will receive a claim reference number, and if necessary, details of an appointed surveyor, or an LOR (Letter of Requirement) for further processing.
  • Submit Required Documents: Provide the necessary claim-related documents as specified in the LOR.
  • Document Verification: After receiving your claim documents, the surveyor or insurer will review them and communicate the status or any pending requirements.
  • Claim Approval: If all documents are in order, the insurer or surveyor will assess the claim based on the provided information and policy terms. Your consent and any additional NEFT documents, if requested, should be shared.
  • Claim Settlement: Once the insurer processes the claim payment via NEFT, it typically takes 3-4 working days for the funds to be credited to your account.

Documents Required for Marine Insurance Claim Settlement

Here is a list of documents that you will have to submit along with the claim form to get your marine insurance claim settlement:

  • Original Invoice
  • Shipping Specification
  • Claim Bill
  • Survey Report
  • Original Insurance Certificate
  • Correspond Exchange
  • Copy of Billing Lading
Learn more about Marine Insurance

Marine Insurance Claim Settlement: Common Challenges

Navigating the settlement of a marine insurance claim is no simple task, often accompanied by various hurdles for insurers and policyholders alike. Here's a breakdown of some of the most prevalent challenges you might have to face during marine insurance claim settlement process.

  • Disputes over Liability: Determining liability can become a sticking point in claim settlements. Debates often arise between insurers and policyholders regarding who bears responsibility for the loss or damage, potentially leading to prolonged settlement processes and the need for legal intervention.
  • Delays in Investigation: Thorough investigations are essential for assessing the cause and extent of the loss or damage. However, these inquiries can be time-consuming, particularly in cases involving remote locations or complex circumstances, resulting in delays in the settlement process.
  • Issues with Documentation: Comprehensive documentation is vital for verifying claims and determining suitable settlements. Yet, obtaining necessary documentation may pose challenges, especially if losses occurred abroad or involved multiple parties, complicating the verification process.
  • Disputes over Settlement Amount: Disagreements over the appropriate compensation for losses can further stall settlements. Insurers and policyholders may clash over settlement figures, leading to negotiation and potential legal intervention to reach resolution.


Understanding the marine insurance claim process is a vital aspect of safeguarding your shipments. With these clear and concise steps, you can navigate the process with confidence, ensuring that your cargo is protected and that you receive the support you need when it matters most. Policybazaar's streamlined approach to marine insurance claims ensures that you can focus on your business while knowing that you have a reliable partner to turn to in case of any unforeseen events during transportation.

Written By: PolicyBazaar - Updated: 08 March 2024

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  • New machinery machine tools & spares in closed ISO containers
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  • New machinery machine tools & spares in closed ISO containers
  • Solar panel
  • Machinery machine tools & spares duly packed/lashed
  • Electronic & white goods
  • New machinery machine tools & spares in closed ISO containers
  • Solar panel
  • Machinery machine tools & spares duly packed/lashed
  • Electronic & white goods

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Policybazaar for Business - Marine Insurance - Customer Reviews
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Based on 114 reviews
out of 5
Based on 114 reviews
14 users
87 users
13 users
0 users
0 users
3.8 April 20, 2023
Great Experience
I recently purchased Marine insurance from Policybazaar for my shipping business and I must say I am thoroughly impressed with their service and coverage. From start to finish, the experience has been smooth and hassle-free.Thankyou.
4.3 April 03, 2023
Provides Comprehensive Protection
When it comes to coverage, Marine insurance that i bought from PolicyBazaar has exceeded my expectations. It provides comprehensive protection for my cargo and vessels during transit, ensuring I can focus on my business operations with peace of mind. Thankyou.
4.3 March 17, 2023
Excellent Services
I highly recommend Marine insurance from PolicyBazaar website to anyone in the shipping or logistics industry. Their user-friendly website, comprehensive coverage, and excellent customer service make them stand out from the competition. With Policybazaar, I feel confident in navigating the high seas, knowing that my business is well-protected. Thank you, Policybazaar.
4.3 February 28, 2023
User Friendly Interface
The website's user-friendly interface made it easy to compare different plans and find the perfect fit for my business needs.Thanks
4.3 February 11, 2023
Prompt Services
I appreciate the transparency and honesty with which Policybazaar handled my claims. They were prompt in processing my claim and their claim settlement process was hassle-free.Thanks PolicyBazaar.
3.8 February 10, 2023
Exceeds Expectations
I recently had the pleasure of purchsing marine insurance from Policy bazaar website and I must say it has been an outstnding experience from start to finish. I am thrilled to share my positive customer review, as this truly exceeded my expectations. Thanks PB.
3.8 January 31, 2023
Easy Navigation
The ease of navigating the Policy bazaar website and finding the right marine insurance policy was impressive. The website's user-friendly interface and intuitive design made it incredibly simple to compare various options, understand the coverage details and make an informed decision. I appreciated the transparency provided throughout the process. Thanks.
3.8 January 21, 2023
Excellent Support
The customer service provided by Policy bazaar was decent. Their team was responsive, knowledgeable and went above and beyond to assist me at every step. Their professionalism and commitment to customer satisfaction were truly commendable.Thankyou.
4.3 January 11, 2023
Sanjeev Rathor
Efficient Process
When it came to claims processing, Policy bazaar demonstrated remarkable eficiency and effectivenes. I had an unfortunate incident during the coverage period and filing a claim was a breeze. The entire process was streamlined and their team guided me throuugh every necssary step, making it hassle-free. The promptness with which my claim was setled reflected their commitment to their customers' well-being and peace of mind. Thankyou.
3.8 January 01, 2023
Comprehensive Coverage
I must mention the comprehensive coverage provided by the marine insurance policy I purchasd through Policy bazaar. It offered me the necesary protection and peace of mind. Thankyou PolicyBazaar.