How to Change Mobile Number in Post Office Account Online?

Indian Post Payment Bank (IPPB) is the banking division of the Department of Post (Ministry of Communications). If you have an account with the IPPB and want to change your mobile number linked to your account, you can do it online or offline.

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How to Change Mobile Number in Post Office Account Online?

If you want to change your mobile number online, you first need to download the IPPB Mobile Banking application and register yourself. You can get the application from the Google Play Store or Apple Store.

After downloading the application, follow these steps for registering and updating your mobile number:

  • Open the IPPB application on your mobile phone and click on ‘Service Request.’
  • You will get three options to choose from. Click on ‘Mobile Number.’
  • Then type your existing mobile number and click on ‘Search.’
  • After this, your screen must be showing your account numbers with the IPPB. Choose the account for which you want to change your mobile number.
  • Next, click on ‘One Time Password’ (OTP) and then confirm.
  • After you receive the OTP on your number, enter it on the application and click ‘Submit.’
  • Next, click on ‘Account Service.’
  • Then click on ‘Update Mobile Number & Email ID.’
  • Now, enter your new mobile number and click on ‘Update.’ 
  • Next, click on ‘One Time Password’ and then confirm.
  • After receiving the OTP on your number, enter it on the app and click on ‘Submit.’
  • Next, the application is going to ask you for an authentication method. Select ‘Fingerprint.’
  • Scan your fingerprint to authenticate the change of your mobile number.
  • After the authentication, you are going to receive a message on your number.

Summing it Up!

The above steps explain how you can update your mobile number in your post office account online. For the offline method, you need to submit a KYC form and an application to the Post Master of your Post Office branch. You can get the KYC form from the post office or download it from the Indian Post Office’s official website.


Written By: PolicyBazaar - Updated: 21 November 2021

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