What should I do if I forget my IPPB Customer ID?

You can retrieve it through SMS, QR card, mobile banking app, customer support helpline, account statement, or at an IPPB post office.

Is the IPPB Customer ID the same as the account number?

No. The Customer ID in IPPB is your personal identification number, while the account number is specific to your savings account.

Can I find my IPPB Customer ID online?

Yes, you can check it through the IPPB mobile banking app or in your e-statement.

IPPB Customer ID

IPPB Customer ID is a unique identification number assigned to every account holder of India Post Payments Bank (IPPB). It plays an important role in accessing mobile banking, customer care, and online transactions securely. If you are an IPPB customer and are wondering how to find your IPPB Customer ID, this article will help you with all the possible methods.

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What is IPPB Customer ID?

The Customer ID in IPPB, also known as the CIF (Customer Information File) number, is a 10-digit unique code generated when you open a Post Office savings account. IPPB offers:

Post Office Regular Savings Account
Post Office Basic Savings Account
Post Office Premium Savings Account

Once your account is created, the Customer ID IPPB becomes your digital identity in the bank’s system. It is different from your account number. While the account number is linked only to your savings account, the Customer ID is linked to your overall customer profile. It is essential for mobile app registration, phone banking, and account verification.

How to Find IPPB Customer ID?

If you forget or misplace your Customer ID, there are multiple ways to recover it:

QR Card

The IPPB QR card is designed to make banking simple and secure. It eliminates the need to remember your account number or PIN, as all transactions are verified through OTP authentication and a valid Officially Valid Document (OVD). With this card, you can carry out services like cash deposits, withdrawals, money transfers, bill payments, and even cashless shopping.

To check your Customer ID in IPPB using the QR card, just follow these steps:
- Scan the QR code on your card
- Authenticate with OTP and OVD validation
- View your account details, including your Customer ID
Mobile Banking App

IPPB provides a secure and user-friendly mobile banking app that allows you to access your account and perform transactions directly from your smartphone. New customers can even open a Post Office Digital Savings Account through the app, while existing customers can link their registered mobile number to activate mobile banking services.

To register, you need your account number, Customer ID (CIF), date of birth, and registered mobile number. After entering these details, you will receive an OTP, set your MPIN, and then complete the registration process.

Once logged in, you can find your Customer ID in IPPB by following these steps:
- Open the IPPB Mobile Banking App and sign in with your registered mobile number
- Go to the Profile Details section
- Your account details, including your Customer ID, will be displayed on the screen
Phone Banking

IPPB also allows you to access your Customer ID through its dedicated phone banking facility. This is especially useful if you do not have access to the mobile app or QR card.

To use this service, follow these steps:
- Call 155299 or 1800 180 7980 from your registered mobile number
- Choose your preferred language from the IVR menu
- Press the relevant option to know about IPPB products and services
- Select the option to connect with a customer care representative
- Provide verification details such as your account number, date of birth, or registered address
- Once verified, the representative will provide your Customer ID IPPB
Post Office Access Points

If you are unable to access digital services, you can easily retrieve your IPPB Customer ID by visiting any IPPB-enabled post office. Most post offices across India act as IPPB access points.

Here’s how it works:
- Visit the nearest IPPB access point (post office).
- Provide your account details, such as your account number or registered mobile number.
- Show an identity proof (like Aadhaar, PAN, or another valid ID) for verification.
- Once your details are confirmed, the staff will share your Customer ID in IPPB.
Account Statement

Another simple way to find your IPPB Customer ID is by checking your account statement. You can access it either through the IPPB mobile banking app, net banking, or by requesting a statement via email.

The statement is usually in PDF format and may be password-protected. In most cases, the password is a combination of your customer details, such as your account number, date of birth, or registered mobile number (for example: DDMMYYYY or the last digits of your account/phone number). The exact format is mentioned in the SMS or email that accompanies your statement.

This method is useful if you regularly download statements for record-keeping, as it ensures you always have your Customer ID available along with your transaction details.
Welcome Kit

When you open a new IPPB account, you receive a welcome kit containing all the essential documents and details related to your account. This kit is provided at the time of account opening, whether you applied at a post office or through doorstep banking.

Inside the kit, you will find your account number, branch details, and most importantly, your IPPB Customer ID. The Customer ID is usually printed on the first page of the welcome letter or account information document.

Since this kit is issued only once, it is advisable to store it safely for future reference. If you ever misplace it, you can still retrieve your Customer ID in IPPB using other available methods such as SMS, mobile app, or phone banking.
SMS Banking

IPPB also provides a convenient SMS banking service, allowing customers to access essential account details without the need for internet connectivity. This service works on all mobile handsets and can be used anytime, anywhere, 24x7.

To use SMS banking, you first need to ensure that your mobile number is registered with IPPB. If not, send the keyword REGISTER to 9910228664 or 7669034700 from your mobile number linked to your account.

Once registered, you can use simple SMS keywords to access services such as balance enquiry, mini statements, or even account freeze. To find your Customer ID in IPPB, send an SMS in the following format:

GETCIF DDMMYYYY

(Example: GETCIF 25122002)

Send this SMS from your registered mobile number to 9910228664, 7669034700, or 7738062873. You will instantly receive a reply containing your IPPB Customer ID.

Key Takeaways

The IPPB Customer ID is a 10-digit number unique to every account holder. It is not the same as your account number and is required for mobile banking, customer support, and other account-related services. If you ever forget it, you can retrieve it easily through SMS, QR card, mobile app, account statements, the welcome kit, phone banking, or by visiting any IPPB access point. Keeping this ID secure is important for safe and smooth banking.

FAQs

What should I do if I forget my IPPB Customer ID?

You can retrieve it through SMS, QR card, mobile banking app, customer support helpline, account statement, or at an IPPB post office.
Is the IPPB Customer ID the same as the account number?

No. The Customer ID in IPPB is your personal identification number, while the account number is specific to your savings account.
Can I find my IPPB Customer ID online?

Yes, you can check it through the IPPB mobile banking app or in your e-statement.

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^^The information relating to mutual funds presented in this article is for educational purpose only and is not meant for sale. Investment is subject to market risks and the risk is borne by the investor. Please consult your financial advisor before planning your investments.

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**Returns are based on past 10 years’ fund performance data (Fund Data Source: Value Research).

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