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PNB MetLife Term Plan Login

PNB MetLife Term Plan Login portal provides a flexible option to empower customers to interact with the offerings from the comfort of their homes.

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Note: Know more about what is term insurance first before reading this article.

PNB MetLife Term Plan Online

In recent times, with the penetration of the digital economy, smartphones, computers, and high-speed internet networks, many operations, which were manual and physical, started to move to quicker and easier ways. The PNB MetLife Term Plan Login is one such case of bringing comfort and action closer to the customer's doorstep. The online customer portal makes policy management, purchase, and renewal much easier. Not only can one get work done quickly, but also with minimal interaction with branch staff. 

The customer needs a valid set of login credentials, namely the Login ID and password, to connect to the PNB MetLife Term Plan Login account. Here he is exposed to the personal knowledge base with all the details of his policies and digital copies like policy statements, receipts, and other documents. Further, he can raise a plethora of service requests that are commonly used. To ease the customer's burden, they do not need to take the photocopy and submit physical documents but easily upload scanned copies of the documents required to support these service requests.

Paying online has become a necessity and convenience with multiple payment options like net banking, wallets, and other modes of payment that have completely disrupted online payment methods. PNB MetLife Term Plan Login Portal has an integrated payment gateway that allows secure payment options for its customers to ensure they can renew premiums and get the corresponding receipts by paying through any of the listed payment options are available. 

Another feature that appeals to the customers is the PNB MetLife Term Plan Login Portal chat option. This allows an option for the customer to have a real-time chat with the customer executive of PMLI. The chat session can help discuss any of your policy needs like queries, complaints, sharing digital documents, updating your account details, and anything else you may need help with.

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What is PNB MetLife Term Plan Login?

The PNB MetLife Term Plan Login portal has become the norm and prerequisite in the modern era. Both old and new customers prefer such flexibility and personalization to have an easy reach to information. The encryption standards of the portal ensure all information here is stored confidentially and retrieved only by the correct person accessing the information. 

This is where the importance of Login ID and password becomes imperative. The registration process for a new user, setting up security questions, authenticating and validating every time the user has forgotten the user ID or password is among the many security practices that are in place to ensure a smooth and safe digital transaction to the customer.

Steps to do PNB MetLife Term Plan Login

The steps to login and use the customer portal to perform your daily needs can vary if you are a new user doing it for the first time or a registered user returning. The below sections will cater to both the different types of users and the steps they need to follow:

  1. Registered Users

    If you are a registered user, who has already used the portal in the past, you are required to follow the below steps to begin using the awesome features available at the customer portal.

    Step 1: Open your web browser and type in the URL of the PNB MetLife portal.

    Step 2: Click on the customer login link on the home page.

    Step 3: Here you will have an option to enter the Login ID and password.

    Step 4: Once you click the Submit button, you will be given access to the personalized page where you can access all your policy details and perform necessary activities like downloading statements or paying premiums.

  2. New Users

    For a new user who is using the customer portal for the first time, there is a need to follow a one-time registration process as detailed below to start accessing the facilities available in the customer portal.

    Step 1: Open your web browser and ensure you are connected to the internet.

    Step 2: Log in to the customer portal of PNB MetLife.

    Step 3: Click on the link that is worded “customer login."

    Step 4: Now you see the login page. Being a first-time user, you click on the corresponding "New User" link found below the Submit button.

    Step 5: This opens the User Registration page, where you need to enter your details.

    Step 6: After entering the Customer ID, User Name, Secret security question and answer, Policy number, date of birth, email id, and mobile number, the user needs to click on the register button. 

    Step 7: Here the customer id can be found on the welcome letter or the premium receipt, or the policy document.

    Step 8: After registration, users would be able to log in to the customer portal to access the available various service options.

  3. Forget Login ID or Password?

    You do not have to worry in case you forgot your Login ID or password. In case you have forgotten your Login ID, you need to click on the "Forgot Login ID" link under the Submit button. This will ask for the Customer ID, which is available in the welcome letter or the policy document. Upon entering the customer ID, the system will email the correct Login ID that you need to use. 

    If you remember the Login ID but only forgot the password, you need to click on the "Forgot Password" link found beneath the Submit button. On clicking this one, the user will be prompted to enter their username, email id, security question, and answer. On entering all these details and clicking the Submit button, the user will be sent the password details on their registered email id. 

    Alternatively, if you have logged in, there is still an option on the home page to change your password when you feel the password has been shared or compromised. For this option, you need to follow the below-mentioned steps:

    Step 1: Go to the home page of the portal and select the Profile menu option.

    Step 2: Click on the Change password sub-menu.

    Step 3: Here you need to enter the old password, new password and confirm the new password.

    Step 4: Finally, you need to click the Update button.

    Step 5: Once you have clicked the update button, the transaction or login password will get sent to your registered email or mobile numbers.

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Core Benefits of PNB MetLife Term Plan Login

The following is the list of key benefits offered under PNB MetLife Term Insurance Plans in India:

  • A secure online tool that ensures your information is safeguarded at any point in time.
  • Provides quick access to information and services with regards to your policy.
  • The efficient self-service option is unique and personalized.
  • Provides 24 x 7 access to the most relevant and updated information.
  • A single place to view policy summary, policy details, and download statements.
  • Allows payment of policy premiums through a variety of online payment modes.
  • Allows online creation of service requests.
  • Any change of address of the policyholder, assignee, nominee, an appointee can be effected through the customer portal at any time during the term of the policy.
  • Contact details, including the personal mobile number and email id, can be updated in the customer portal at any time in the policy term.
  • Also, before the completion of the policy term, the customer portal can help you record a new nominee or any changes to the existing nominee easily by raising a service request.
  • Another commonly used option is the frequency change of the premium payment. You can easily switch the mode from annual to monthly or quarterly in a premium cycle using the customer portal based on your needs.
  • Fund switch for a unit-linked product can also be effected through the PNB MetLife Term Plan Login portal. The first few switches in a policy year are free of charge, and subsequent ones may attract a levy as per the terms and conditions.
  • Another interesting feature that has moved to the customer portal is the premium redirection, wherein the customer has an option to change the fund allocation of all the future premiums as per the policy terms.
  • You can also use the customer portal to initiate a claims request or register your complaint and feedback.

About the Insurance Company!

One of the life insurance companies in India, formed out of the joint venture between PNB (Punjab National Bank), JKB (Jammu and Kashmir Bank), MIHI (MetLife International Holdings Inc.), M.Pallonji and Company Private Limited, and other private investors, with PNB and MIHI being the major stakeholders in the PNB MetLife India Insurance Company. Also known as MetLife India before the year 2001, this financial powerhouse serves its clients and customers spread across the nation. Being physically present in over 120 locations and serving customers across 7000 locations through partnerships, they have further strengthened their digital business outreach and services offered via the self-service customer portal.


  • Q1. Can I access the client portal from any browser? 

    A1. This PNB MetLife Term Plan Login portal should work from all of the latest versions of browsers like Chrome, Firefox, Safari, and Internet Explorer from your desktop, laptop, or mobile devices.
  • Q2. How can I identify my Customer ID?

    A2. Customer ID is the 8 digit client ID that can be found in the welcome letter or the policy document or from any of the previously paid premium receipts.
  • Q3. How can I generate my transaction password?

    A3. To generate the transaction password, you need to follow the below-mentioned steps in the PNB MetLife Term Plan Login customer portal:
    • Step 1: Go to the profile section and click on the transaction password option.
    • Step 2: There will be a radio button that you need to select marked "Generate transaction password."
    • Step 3: Now enter the transaction password and confirm the same by entering again.
    • Step 4: Now you should see the message "Transaction password generated successfully."
    • Step 5: Finally, you will be notified on your registered email and mobile of the same activity.
  • Q4. What should I do if the website is not responding?

    A4. Ensure that you are using the browsers that are optimized for this portal. Also, you can try to refresh the page by clicking on the refresh icon in the browser or the F5 button on the keyboard. If this does not help, try closing and reopening the browser and ensure your internet connection is working.
  • Q5. How can I download my premium paid certificate from the customer portal?

    A5. After logging into the PNB MetLife Term Plan Login customer portal, I should be able to click on “e-statements” from the menu. Under this, there is an option to view and download your renewal premium notice, premium paid certificate, amongst other useful documents such as account statement and fund summary. Additionally, ensure you have the necessary details available to download the statement, like the policy number and the date range.
  • Q6. What Service Requests can I raise in the customer portal?

    A6. A variety of services like Beneficiary change, Address change, contact details, frequency change, fund switch, premium redirection, claims request, and raising complaints can all be done from the customer portal.
  • Q7. Do I need to provide physical documents after raising a service request?

    A7. No. Request processing through the customer portal is carried out based on the scanned documents submitted by the policyholder.
  • Q8. I have changed my mobile number recently. How should I inform this to get the relevant notification?

    A8. This process has been simplified by using the customer portal. Perform the below-mentioned steps:
    • Step 1: Login to the PNB MetLife Term Plan Login customer portal using a valid Login ID and password.
    • Step 2: Click on the "Contact details" link under the "Requests" tab that is available on the Home Page.
    • Step 3: Enter your new mobile number and update the email id also if it has changed.
    • Step 4: Finally, click on the update button.
  • Q9. Can I check the status of my service requests at any point in time?

    A9. The user, after logging into the PNB MetLife Term Plan Login customer portal, needs to click on the history tab available on the home page. Under this, the request history link will show complete details of all the requests raised by the customer, along with the status of each request. This will help understand if the requests have been fulfilled or pending.
  • Q10. How to calculate the term insurance premium online?

    Ans: You can easily calculate the term insurance premium online by using the term insurance calculator online tool
  • Q11. What are the benefits of term life insurance?

    Ans: Here are 4 common term insurance benefits:
    • Low premium rates
    • Tax Benefits
    • Death Benefit
    • Long term coverage
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