Reasons behind Claim Rejection in Group Health Insurance

Investing in Group Health Insurance (GHI) is crucial for safeguarding our financial stability against unexpected medical expenses.Despite efforts by many insurers to improve their claim settlement ratios, some claims still get declined. Facing a rejected claim is the last thing you need during the stressful time of hospitalization, whether it's for yourself or a family member. The stress of medical emergencies is challenging enough without the added burden of a denied insurance claim.

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Reasons behind Group Health Insurance Claim Rejection

Here are a few reasons behind group health insurance claim rejection:

  1. Ignoring Exclusions in the Policy

    Many group health insurance plans clearly specify the medical conditions or healthcare expenses that are not covered, referred to as 'Exclusions'. Claims submitted for these excluded conditions are inevitably rejected. Common exclusions in group health insurance policies usually include outpatient department (OPD) expenses, dental treatments, physiotherapy sessions and certain medical procedures aimed at lifestyle alterations, such as cosmetic surgeries, plastic surgery, and Botox treatments.

    Note: In some cases, accidents may necessitate plastic surgery, which is typically covered by the group health insurance provider as an exception.

  2. Admitted for Over 24 Hours without Receiving Treatment

    Occasionally, a patient may face claim rejection despite being hospitalized for over 24 hours. For instance, if Nikhil stays in the hospital for over a day but only undergoes scans and tests without receiving any treatment, his expenses will not be covered by the group health insurance company. Therefore, despite the duration of admission, his claim will not be approved.

  3. Submitting Claims at Blacklisted Hospitals

    Several hospitals are blacklisted by insurance companies due to reasons like charging excessive fees, overbilling patients for cashless claims, or failing to meet IRDA standards. Claims for treatment at these hospitals are typically rejected as they are deemed ineligible for coverage. 

    Some insurers might permit reimbursement claims but not cashless ones for services at blacklisted hospitals, while others may disallow both. However, in cases of emergency hospitalization or accidents, these blacklisted hospitals may be treated as exceptions by the insurance company.

  4. Exhaustion of Sum Insured in Previous Claims

    Each policy has an annual sum insured limit. Multiple hospitalizations within a single year can deplete this sum insured. In such cases, the insurer may have the right to reject your claim due to the exhaustion of the coverage limit.

  5. Incorrect Diagnosis of Illness

    In some instances, the diagnosis or treatment details on the claim form may not match the medical records. When there is a discrepancy, the insurance company might suspect the claims are not truthful and may reject them.

  6. Ignoring Changes in Policy Terms and Conditions

    Insurance companies occasionally alter policy terms, including coverage benefits and premiums. Staying informed about these updates is crucial. If your coverage has been modified and you are unaware of the changes, your claim may be rejected due to the differences in the policy terms.

  7. Missing Documents in Claim Submission

    When submitting reimbursement claims, it is essential to provide all required documents such as medical bills, prescriptions, invoices, and supporting paperwork. If any documents are missing, the group health insurance company will notify you and send multiple reminders to submit them. However, if the employee fails to respond to these reminders or neglects to submit all necessary documents, the claim will be rejected.


Understanding the common reasons for group health insurance claim rejections can help you navigate the claims process more effectively and avoid unnecessary denials. By paying attention to policy exclusions, ensuring that proper treatment is documented, avoiding blacklisted hospitals, keeping track of your sum insured, providing accurate medical information, staying updated on policy changes, and submitting all required documents, you can significantly improve the likelihood of a successful claim. Being proactive and informed is key to maximizing the benefits of your group health insurance and ensuring financial protection during medical emergencies.


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Policybazaar for Business - Group Health Insurance - Customer Reviews
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3.8 April 09, 2023
Excellent Support
It was easy to buy insurance from PolicyBazaar website and customer support was also amazing to clear all the doubts.Thankyou. Highly worth it.
4.3 April 01, 2023
Necessary Investment
It is a good and necessary investment. Thanks PB.
4.3 March 24, 2023
Provides Satisfactory Results
I purchased Group health insurance at policybazaar recently and i am so much satisfied with the plan. The application process was smooth and efficient, making the typically tedious task of getting insurance surprisingly hassle-free.Thanks PB.
3.8 March 16, 2023
Helpful In Making Decisions
When it came to selcting the right Group Health Insurance, Policybazaar offered an impressive range of options from reputable insurers. I appreciated the comprehensive details avalable for each policy which helped me to take the better decisions. Thankyou.
4.3 March 15, 2023
Increases Clients Expectations
I recently had the pleasure of securing a Group Health Insurance policy throug PolicyBazaar and I must say the Entire process exceeded my expectations! From start to finish, their service werw great. Thankyou.
3.8 March 02, 2023
Great Experience
I got great deals on PolicyBazaar website. Highly recommend.
4.3 February 17, 2023
Excellent Purchase
It was a excellent purchase at PolicyBazaaar. Thankyou team.
4.3 February 04, 2023
Prompt Services
Policybazaar's efficient claims process was impressive. In case of any medical emergencies, my employees were able to get their claims settled swiftly, allowing them to focus on their health and recovery without worrying about financial aspects.Thankyou
4.3 January 22, 2023
Budget Friendly Purchase
Thankyou PolicyBazaar for providing such a great plan at affordable premium rates. It was a budget-freindly purchase.
4.3 January 09, 2023
Multiple Range Of Benefits
I purchased Group health Insurance which offered me plans with affordable rates Thankyou PB.