HDFC Life Insurance Claim Process

Let’s discuss the HDFC Life Claim settlement process and the documents required: 

HDFC Life Insurance Claim Process 

HDFC Life Insurance offers financial support to the policyholder’s loved ones in case of an unforeseen event such as death or disability with the policyholder. It is always suggested to purchase a life insurance policy from insurers that has a high CSR (claim settlement ratio) with an easy and hassle-free claim documentation process. 

HDFC Life Insurance offers a user-friendly and simple process of claiming insurance benefits. The insurer also provides a facility to settle claims in 1 day. Moreover, it offers a dedicated claim assistance team at every step of the claim settlement process. 

As we have discussed, the selection of the right life insurance policy from a good insurer with a healthy CSR is the foremost requirement for purchasing life insurance. The main objective of an insurance company is to ensure timely settlement of a death claim in exchange for the premium paid by the policyholder. HDFC Life insurance claim process is customer-centric and 24X7 if purchased online. 

Before informing the insurance company, the claimant/nominee should check some simple points: 

• If the life policy is active and all the premiums have been paid 

• Does the condition for which the claim is filed is covered in the policy? 

• Policy’s exclusions

HDFC Life Death Claim Process 

HDFC Life Settles your claim in 3 simple and quick steps: 

• Claim Intimation 

• Claim Processing 

• Claim Settlement 

Let’s discuss the HDFC Life claim process in detail: 

1. Step-1: Claim Intimation 

   The primary strep of the claim settlement process is to intimate the insurer in written form as soon as possible about the occurrence of the claim. The claimant/nominee should instantly inform the insurer about the death of the policyholder. The details including policy number, death date, and place, insured’s and claimant’s name, will be required. The nominee/beneficiary can get the claim intimation aplication by visiting the HDFC’s nearest branch office or can also download it from the insurer’s official website.

2. Step-2: Claim Processing 

   After informing the insurer about the demise of the policyholder, the next step is to submit the claim supporting documents. The claimant/nominee should provide documents that have been requested by the company in support of the death claim. Once all documents have been submitted, the claim assistance team will start assessing the claim. They will validate the submitted documents, the declaration of the nominee, and other claim-related details. In some cases, a nominee may also be asked to submit additional documents to support the process of claim further. 

3. Step-3: Claim Settlement 

   The claim assistance team will make their decision to approve or reject the claim after reviewing all the submitted claim information. If the claim is approved, the HDFC life insurance claim settlement time is for a month which means that an insurer is required to settle the death claim in 30 days of receiving receipt of all the submitted documents. The sum assured amount will be paid to the nominee in the mode selected by the policyholder. The claim payouts are generally paid through ECS. For this, the insurance company will request the nominee to submit their bank account details, a cancelled cheque, and a copy of the bank passbook. 

   HDFC Same Day Claims Processing 

   HDFC Life believes in a hassle-free claim experience. They have the ‘same-day claims processing’ benefit. This means that the claims are processed within 24 business hours for all claims over 3 years from the inception date. 

Documents Required To File a Death Claim in HDFC Life Insurance Claim Process 

The following documents are required to initiate the HDFC term insurance claim process: 

In case of a Natural Death Claim

• Death Certificate issued by the government or local municipal authority 

• Original policy bonds

• Death claim application form

• Address proof of Claimant 

• PAN card of Claimant 

• Medical records or documents 

• Death Certificate stating a medical cause of death 

• Bank Passbook or cancelled cheque 

In case of Unnatural Death Claim (in case of accidental death/suicide/murder)

• Death Certificate issued by the government or local municipal authority 

• Death claim application form 

• Address proof of claimant 

• PAN Card of a claimant 

• Original policy documents 

• Bank passbook or cancelled cheque 

• Police inquest, FIR and Panchanama 

• Post-mortem Report

• Annuity claim documents

In the case of Natural Calamity/Disaster claims

• Death Certificate issued by the government or local municipal authority 

• Death claim application form 

• Original policy documents 

• Address proof of claimant 

• PAN Card of a claimant 

• Bank passbook or cancelled cheque

In case of a Critical illness claim

• Critical Illness claim application form 

• Original policy documents 

• Medical reports and records such as diagnostic reports, hospital records 

• Address proof of claimant 

• PAN Card of a claimant 

• Bank passbook or cancelled cheque

How To File a HDFC Death Claim?

1. Claim Online: 

   Below are the three easy and quick steps to initiate a HDFC Life death claim process online 

   • Verify the Policy details 

   • Submit the details of life assured 

   • Submit the nominee’s details 

   After submitting the relevant details, click on ‘Request a claim’ and proceed with HDFC Life claim process. 

2. Claim Offline: 

   • Download and fill the claim form 

   • Collect all the required supporting claim documents 

   • Submit the claim application form and all the requested documents 

Terms and Conditions to Remember- HDFC Term Insurance Claim Process  

The 24X7 HDFC Life claim settlement process is only available for: 

• Policies purchased online 

• Claims that don’t require any field investigation 

• Policies where the cumulative amount of death claims is not more than 2 Crores 

• Claim requests for which all the requested documents have been submitted by 3 PM on working days.

Note: Check all the best term insurance plan in India.

Note: You should also check the benefits of term life insurance if you are planning to purchase the term insurance plan.