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How Policybazaar Helps With Dedicated Claim Assistance

Mr. Kumar has been working with a Public sector bank in Delhi. During the first wave of COVID-19, Mr. Kumar assessed the rates of deaths happening at that time and decided to buy term plan to protect the financial future of the family and Mrs. Kumar asked to add housewife cover as well, to provide extra protection to their family's future in case of any unforeseen circumstances. He purchased a PNB Met Life Term policy covering him and his Housewife from Policybazaar in July 2020.

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The Policybazaar Advantage
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Dedicated claim support for family FREE
Policybazaar team will help and support you at the time of claim. A personal claim handler from our team of experts will get in touch with you when your nominee applies for a claim on our website.
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During the 2nd wave of Covid, she turned Covid positive & passed away. Mr. Kumar reached out to Policybazaar for assistance with the claim process. Policybazaar team immediately connected with PNB Met Life and was continuously in touch with Mr. Kumar and followed up till the claim amount got disbursed.

The story of Mr. Kumar not only makes people emotional but also sheds light on the help provided by Policybazaar’s claim assistance team. The company promotes easy claims settlement through its Dedicated Claim Assistance Program (D-CAP), ensuring smooth and quick claim settlements for families. You can contact Policybazaar through the Claim Assistance Helpline at 1800-258-5881, log in to the 'My Account' section on the website, or use the official app to explore the unique features of Policybazaar's Dedicated Claim Assistance. Let us understand the unique features of Policybazaar's Dedicated claim assistance here.

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What is Policybazaar’s Claim Assistance? 

Policybazaar’s Dedicated Claim Assistance (D-CAP) ensures a quick and hassle-free settlement of claims for the grieving family/nominee of the policyholder. Policybazaar has assisted and helped settle ₹370 Crores worth of claims settled since April 2022.

Why should you choose Policybazaar’s Dedicated Claims Assistance?

Here are some of the reasons why you should choose Policybazaar's Dedicated Claim Assistance Program (D-CAP):

  • Expert Guidance: Policybazaar’s Dedicated Claims Assistance offers access to experienced professionals who can provide expert guidance throughout the claims process. This ensures that you receive the support and information needed to navigate the complexities of filing a life insurance claim.

  • Efficient Claims Processing: With a focus on efficiency, Policybazaar streamlines the claims process through its Dedicated Claims Assistance. This helps in quicker assessment and settlement, reducing the hassle and time involved in getting your claims processed.

  • Personalized Support: Policybazaar understands that each claim is unique, and their Dedicated Claims Assistance team provides personalized support tailored to your specific situation. The claim expert or insurance advisor will assist with claim filing, documentation, and coordination with the insurance company, on their behalf, for the final processing.

  • Transparent Communication: The Dedicated Claims Assistance ensures clear and open communication channels, keeping you informed at every step of the claims process. This transparency builds trust and confidence in the handling of your insurance claims.

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How to file Term Insurance Claim with Policybazaar?

To file a new term insurance claim through Policybazaar, follow these simple steps:

Step 1: Visit Policybazaar's official webpage.

Step 2: Click on the 'Claim' dropdown and choose 'File a New Claim.'

Step 3: Select 'Term Insurance' as your insurance type for dedicated online claim assistance with Policybazaar.

Wrapping it up!

Policybazaar's Dedicated Claim Assistance Program (D-CAP) makes sure you are in constant touch with the claim experts who assist you with all insurance-related hardships. They take the time to understand your situation, explain things easily, and provide you with the best advice. The best part is they support you from the beginning to the end, ensuring you receive the claim amount (i.e. the death benefit) without any additional hassle.


  • Q: What is the Claim Assistance Card from Policybazaar?

    When you buy a term plan from Policybazaar, you receive a Claim Assistance Card for your nominee. This card contains policy details and your Relationship Manager's contact information, ensuring a smooth claim settlement process when presented during a claim.
  • Q: How can I get 24x7 support from Policybazaar?

    Policybazaar provides 24x7 dedicated claim assistance. Representatives are available to guide and support you throughout the claim process, including intimation, documentation, and processing the term insurance death benefit. The company also offers grief support programs to help your family cope with the loss.
  • Q: What is On-Ground Claims Support from Policybazaar?

    Policybazaar offers on-ground claim support in 85+ cities. Your nominee can settle the claim from home by contacting the dedicated term insurance claim assistance. A representative or claim expert will visit their home, assisting with claim filing, documentation, and coordination with the insurance company.
  • Q: What is a Personal Claim Handler with Policybazaar?

    The policyholder's family gets a dedicated claim handler to facilitate a hassle-free and prompt claim settlement. This handler manages the entire claim settlement process and addresses any issues or questions related to the claim.
  • Q: How does Policybazaar coordinate with insurers in claim settlement?

    Policybazaar's representatives collaborate closely with top insurance companies, simplifying your family's claim settlement process. They guide through complex documentation, assist in form submission, address claim-related questions, and coordinate with the insurer for a swift claim processing experience.
  • Q: How to contact the Policybazaar’s Claim Assistance Helpline?

    You can call Policybazaar's claim assistance helpline at 1800-258-5881.

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