SBI Term Insurance Claim Process

SBI Life Insurance Company Limited is one of the popular insurers in India. It is a collaboration between the State Bank of India, India’s largest bank, and BNP Paribas Cardif, the leading global insurance company. SBI Term Insurance offers an easy claim intimation and settlement process so that you or your family members receive all entitlements easily and quickly.

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Read on to know more about the SBI Term Insurance Claim Process in detail: 

SBI Term Insurance Claim Process 

SBI Term Insurance Plans come with a hassle-free and smooth claim settlement process. SBI Life Insurance company offers the option to settle claims both via online and offline mode. The company makes every effort to make sure that you receive the claim payout that you or your loved ones are eligible to, easily and comfortably. It has featured a claim settlement ratio of 93.09% in FY 2020-21, representing the reliability and loyalty of the company towards its customers. The higher the CSR, the fast settlement of death claims, and the better the insurer is. 

SBI Term Insurance’s experienced and dedicated claims assistance team aims to deliver you a differentiated customer support service of the transparent, convenient, fair, and fast claims process for claims management and settlement. The company believes in paying valid claims in a timely and fair manner. SBI’s claim service will: 

  • Relieve the claim stress by coordinating repair and replacement of your assets 

  • Assist in emergency conditions

  • Provide you the option of accessing the company’s local service providers

  • Keep you informed about the claim progress 

Steps Involved in SBI Term Insurance Claim Process 

SBI Term Insurance Claim process follows 3 quick and easy steps. Let’s discuss each step in detail: 

  1. How to File SBI Term Insurance Claim Online? 

    Below are the steps to file a claim for SBI Term Insurance Claim online: 

    1. Intimation of Claim 

      The primary step is to intimate your claim to the insurance company. You can inform about your claim by visiting the ‘claims and maturity’ page of the SBI Life official website. The details required in filing claim intimation online include policy number, date of birth and type of claim. Then, click ’Submit’. You can also intimate your claim via email at

    2. Documents Submission 

      After reporting the death claim, the required documents are to be submitted to the insurance company via mail or by visiting the SBI Life's nearest branch office. 

    3. Claim Decision and Settlement 

      All claims will be examined on the basis of the claim supporting documents that you or your loved ones will submit and the details that the life assured provided in the proposal form. After deciding on approving the claim, the amount of the claim will be transferred as per the T&Cs of the policy documents. In case of any assistance with the SBI Term Insurance Claim Process, you can directly mail at 

  2. How to File SBI Term Insurance Claim Offline? 

    SBI Term insurance plan claims can be filed by visiting the nearest branch of SBI Life or by calling on their toll-free helpline number 1800-267-9090. 

Documents Required to File SBI Term Insurance Claim Process 

Mandatory Documents 

  • Claim Application form 

  • Original documents of the policy 

  • Death Certificate (Original and Attested) issued by the local municipal authority 

  • Present address proof of claimant 

  • ID proof of claimant 

  • Bank passbook details and statement 

  • Cancelled cheque with pre-printed account number and name 

Additional documents required in case of unnatural/accidental death 

  • Certificate issued by Medical attendant 

  • Hospital certificate 

  • Employer’s certificate for salaried persons 

  • Copy of FIR /Post-Mortem Report/Panchanama 

  • Inquest report/Chemical viscera analysis/Verdict of magistrate 

If TDS is applicable and the client is living in a country where DTAA is valid, the below documents can be submitted by the client to avail DTAA benefit for tax exemption. 

  • Tax Residency Certificate 

  • Form 10F 

  • Proof of Residency issued by the Government of the residential country 

Points to Remember to Avoid Insurance Claims Rejection 

  • Always give correct information in the claim application form 

  • Disclosure of existing and past medical conditions, surgeries, operations etc. is necessary 

  • Fill the insurance proposal form by yourself 

  • Always update the information of nominee 

By ensuring the above-mentioned steps, you can protect your dependents and make sure that they get the benefits on time.

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