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ICICI Term Insurance Customer Care

ICICI Prudential Term Life Insurance offers a dedicated online and offline customer care service for all its plans through which you can get your issues resolved. You can raise queries, claims, complaints, and grievances using your policy number and date of birth. If you are an ICICI life insurance customer looking to contact the ICICI customer care staff, follow the steps below. 

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Policybazaar team will help and support you at the time of claim. A personal claim handler from our team of experts will get in touch with you when your nominee applies for a claim on our website.
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The discounts will be valid for the entire policy payment term and is not available if you choose to buy the insurance through offline agents.
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In case you aren’t happy with your purchase, you can cancel your policy hassle-free at the click of a button. We will help you with the cancellation and refund of your policy.

ICICI Term Insurance - Customer Support

You can connect with ICICI Prudential term insurance customer support staff through any of the various channels mentioned below:

one crore term plan

Term Plans


Life Cover

@ Starting from ₹ 16/day+


Life Cover

@ Starting from ₹ 8/day+


Life Cover

@ Starting from ₹ 12/day+

‘Connect With Us’

  1. ICICI Term Insurance Customer Care - For Existing customers

    ICICI Prudential’s existing customers can get in touch with their ICICI customer care, by either contacting 

    • ‘ICICI Prudential Life Insurance App’: You can download the app easily from the Playstore or Apple store. Through this app, you can buy, control and renew your policies anytime and anywhere. 

    • Branch representatives:
      Contact Number: You can refer to the list of branch representatives and get their contact number
      (Only from 9:15 AM to 5:45 PM on Mondays to Saturdays)
      For service-related queries:
      Call - 1860-266-7766 (From 10 AM to 7 PM from Mondays to Saturdays)

    • By requesting a callback: You can request a callback from the senior customer service executive by submitting your policy number and registered mobile number.

    • Reviving a lapsed policy: You can SMS - REVIVE to 56767

      • Write to ICICI for product-related inquiries by 

        • Entering your policy number/mobile number/email ID and date of birth

        • Stating the exact information required about the policy held with them

        • Choosing the appropriate query type and policy number from the drop-down menu

        • Mentioning the query in detail

        • Mentioning your Email ID and phone number

  2. ICICI Term Insurance Customer Care - For Purchase of New Policy

    For customers who want to purchase a new ICICI term insurance, you can get dedicated assistance for policies through their main website or app. You can get in touch with ICICI customer care through any of the following methods of your choice

    • To buy a new policy online: 

      • Call Toll-free number - 1800-267-9777 (From 8 AM to 12 AM on all days)

    • For assistance on policies bought on the website or app: 

      • Email - buyonline@iciciprulifedot]com

      • Call - 1800 210 0045 (From 10 AM to 7 PM from Mondays to Saturdays)

    • To share documents for your application:

      • WhatsApp - 99206-67766
        Click the picture of the documents along with the application number

      • Website - You can visit ICICI’s official website to track your policy application, upload documents, fill out the application form, and make payments

    • SMS

      • For Payment Assistance - SMS - Assist<space>policy number to 56767

      • To request advisor contact - SMS - SMA to 56767

      • To avail of cheque pick-up - SMS - COLLECT<space>policy number to 56767

  3. ICICI Term Insurance Customer Care - For NRI Customers

    The non-resident Indian customers of ICICI Prudential Term Insurance can get in touch through either the app or by giving a call to the following ICICI Prudential customer care numbers.

    • Digital Assistance: LiGO – ICICI Prudential’s digital assistant that is at your service 24X7. 

    • ICICI Prudential App: Download and Use the app for ICICI Prudential Term Insurance customer care to buy and track policy details online.

    • Call on the following numbers

      1860-266-7766 (For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)

      +91 80693 85555 (Open 24x7 except on national holidays)

  4. ICICI Term Insurance Customer Care - For Group and Annuity Customers

    The group and annuity customers can connect with ICICI customer care through

    • Call: 1860 266 1999 (For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)

    • Email ID: (emails sent with the registered email ID will only be considered)

      For queries, thoughts, and feedback on grouplife@iciciprulife[dot]com

      For assistance and information myannuity@iciciprulife[dot]com

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‘Claim Care’

You can get in touch with the ICICI term insurance customer care for claim-related issues in the following ways:

  • Call on the ICICI term insurance claim customer care number: 

    1860-266-7766 (For calls within India: Open 24x7 except on national holidays)

    +91 80693 85555 (For calls outside India: Open 24x7 except on national holidays)

  • ICICI term insurance claim Email ID: You can make an informal health or death claim on the following email ID claimsupport@iciciprulife[dot]com

  • ICICI term insurance claim SMS: You can report a claim or request assistance for health/death by texting in the following format to 56767 “ICLAIM<space>Policy Number”

Wrapping It Up!

ICICI Prudential is India’s leading insurance company that offers comprehensive term insurance plans that are fit for every individual’s requirements. You can get in contact with ICICI customer care through any of the above-mentioned ways and get your queries or issues resolved online or offline as per your preference.

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