ICICI Prudential Term Life Insurance offers a dedicated online and offline customer care service for all its plans through which you can get your resolved. You can raise queries, claims, complaints, and grievances, using just your policy number and date of birth. If you are an ICICI life insurance customer and are looking to contact the ICICI customer care staff, follow the below steps.
Read more#All savings and online discounts are provided by insurers as per IRDAI approved insurance plans | Standard Terms and Conditions Apply
ICICI Prudential Term Life Insurance company is an Indian private insurer that offers comprehensive insurance plans that are designed to fit the different needs of the customers. It is a joint venture between ICICI Bank and Prudential Private Limited company. With a claim settlement ratio of 97.90%, it is a company that has been dominating the insurance sector for over 20 years. The company supports a customer portal where it provides services and customer care support to existing and new customers. Let us take a look at how you can get in touch with their efficient customer support.
You can connect with ICICI Prudential term insurance customer support staff through any of the various channels mentioned below:
ICICI Prudential’s existing customers can get in touch with customer support, by either contacting
‘ICICI Prudential Life Insurance App’: You can download the app easily from the Playstore or Apple store. Through this app, you can buy, control and renew your policies anytime and anywhere.
Branch representatives:
Contact Number: You can refer to the list of branch representatives and get their contact number
(Only from 9:15 AM to 5:45 PM on Mondays to Saturdays)
Email ID: gro@iciciprulife[dot]com
For service-related queries:
Call - 1860-266-7766
(From 10 AM to 7 PM from Mondays to Saturdays)
By requesting a callback: You can request a callback from the senior customer service executive, by submitting your.
policy number, and
registered mobile number
Reviving a lapsed policy: You can SMS - REVIVE to 56767
Write to ICICI for product-related inquiries by
Entering your policy number/mobile number/email ID and date of birth
Stating the exact information required about the policy held with them
Choosing the appropriate query type and policy number from the drop-down menu
Mentioning the query in detail
Mentioning your Email ID and phone number
For customers who want to purchase a new ICICI term insurance, you can get dedicated assistance for policies through their main website or app. You can get in touch through any of the following methods of your choice
To buy a new policy online:
Call Toll-free number - 1800-267-9777
(From 8 AM to 12 AM on all days)
For assistance on policies bought on the website or app:
Email - buyonline@iciciprulife.com
Call - 1860-267-9997
(From 10 AM to 7 PM from Mondays to Saturdays)
To share documents for your application:
WhatsApp - 99206-67766
Click the picture of the documents along with the application number
Website - You can visit ICICI’s official website to track your policy application, upload documents, fill out the application form, and make payments
SMS
For Payment Assistance - SMS - Assist<space>policy number to 56767
To request advisor contact - SMS - SMA to 56767
To avail of cheque pick-up - SMS - COLLECT<space>policy number to 56767
The non-resident Indian customers of ICICI Prudential Term Insurance can get in touch through either the ICICI Prudential Life Insurance App or by giving a call on the following numbers.
Digital Assistance: LiGO – ICICI Prudential’s digital assistant that is at your service 24X7.
Call on the following numbers
1860-266-7766
(For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)
+91 22-6193-0777
Open 24X7 (except national holidays)
The group and annuity customers can connect with ICICI Prudential’s customer service through
Call: 1860-266-7766
(For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)
Email ID: (emails sent with the registered email ID will only be considered)
For queries, thoughts, and feedback
grouplife@iciciprulife[dot]com
For assistance and information
myannuity@iciciprulife[dot]com
To contact claim care
Call on the claim care cell:
1860-266-7766
(For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)
+91 22-6193-0777
(For calls outside India: Open 24x7 except on national holidays)
Email ID: You can make informal health or death claim on the following email id
claimsupport@iciciprulife[dot]com
SMS: You can report a claim or request assistance for health/death by texting in the following format to 56767
I claim<space>Policy Number
ICICI Prudential is India’s leading insurance company that offers comprehensive term insurance plans that are fit for every individual’s requirements. You can get in contact with their customer care through any of the above-mentioned ways.
Insurance
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+All savings provided by insurers as per IRDAI approved insurance plan. Standard T&C apply.