ICICI Term Insurance Customer Care

ICICI Prudential Term Life Insurance offers a dedicated online and offline customer care service for all its plans through which you can get your issues resolved. You can raise queries, claims, complaints, and grievances using your policy number and date of birth. If you are an ICICI term insurance customer looking to contact the ICICI customer care staff, follow the steps below.

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Note: Know more about what is term insurance first before reading this article.

How to Get in Touch with ICICI Term Insurance Customer Support?

You can connect with ICICI Prudential term insurance customer support staff through any of the various channels mentioned below:

Term Plans

₹1
Crore

Life Cover

@ Starting from ₹ 13/day⁺

₹50
LAKH

Life Cover

@ Starting from ₹ 8/day⁺

₹75
LAKH

Life Cover

@ Starting from ₹ 12/day⁺

ICICI Term Insurance Customer Care - For Existing customers

ICICI Prudential’s existing customers can get in touch with their ICICI customer care by contacting them via any of the following ways:

‘ICICI Prudential Life Insurance App’: You can download the app easily from the Playstore or Apple store. Through this app, you can buy, control and renew your term insurance policies anytime and anywhere.
Branch representatives:
Contact Number: You can refer to the list of branch representatives and get their contact numbers.
(Only from 9:15 AM to 5:45 PM on Mondays to Saturdays)
To connect via WhatsApp:
Call - 1860-266-7766 (From 10 AM to 7 PM from Mondays to Saturdays)
ICICI Prudential Life Insurance Customer Care Toll free number for policy assistance:
WhatsApp no. - 1800-2660 (From 10 AM to 7 PM from Mondays to Saturdays)
By requesting a callback: You can request a callback from the senior customer service executive by submitting your policy number and registered mobile number.
Reviving a lapsed policy: You can SMS - REVIVE to 56767
- Write to ICICI for product-related inquiries by
  - Entering your policy number/mobile number/email ID and date of birth
  - Stating the exact information required about the policy held with them
  - Choosing the appropriate query type and policy number from the drop-down menu
  - Mentioning the query in detail
  - Mentioning your Email ID and phone number

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₹1 CRORE

Term Plan Starting @

Get an online discount of upto 15%^#

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⁺Standard T&C Applied

ICICI Term Insurance Customer Care - For Purchase of New Policy

For customers who want to purchase a new ICICI term insurance, you can get dedicated assistance for policies through their main website or app. You can get in touch with ICICI term insurance customer care through any of the following methods of your choice

To buy a new policy online:

Call ICICI Prudential Term Insurance Toll-free number - 1800-267-9777 (From 9 AM to 9 PM on all days)
For assistance on policies bought on the website or app:
- Email - buyonline@iciciprulifedot]com
- Call - 1800 210 0045 (From 10 AM to 7 PM from Mondays to Saturdays)
To share documents for your application:
- WhatsApp - 99206-67766
  Click the picture of the documents along with the application number
- Website - You can visit ICICI’s official website to track your policy application, upload documents, fill out the application form, and make payments
SMS
- For Payment Assistance - SMS - Assist<space>policy number to 56767
- To request advisor contact - SMS - SMA to 56767
- To avail of cheque pick-up - SMS - COLLECT<space>policy number to 56767

ICICI Term Insurance Customer Care - For NRI Cutomers

The non-resident Indian customers of ICICI Prudential Term Insurance can get in touch through either the app or by giving a call to the following ICICI Prudential customer care numbers.

ICICI Prudential App: Download and use the app for ICICI Prudential Term Insurance customer care to buy and track policy details online.
Call on the following numbers
1800-2660 (For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)
+91 80693 85555 (Open 24x7 except on national holidays)
To connect via WhatsApp:
WhatsApp no. - 1860-266-7766 (From 10 AM to 7 PM from Mondays to Saturdays)

ICICI Term Insurance Customer Care - For Group and Annuity Customers
The group and annuity customers can connect with ICICI customer care through

Call: 1860 266 1999 (For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)
To connect via WhatsApp:
WhatsApp no. - 1860-266-7766 (From 10 AM to 7 PM from Mondays to Saturdays)
Email ID: (emails sent with the registered email ID will only be considered)
For queries, thoughts, and feedback on grouplife@iciciprulife[dot]com
For assistance and information myannuity@iciciprulife[dot]com
For policy with loans affinity@iciciprulife[dot]com

‘Claim Care’

You can get in touch with the ICICI term insurance customer care for claim-related issues in the following ways:

Call on the ICICI term insurance claim customer care number:
1800-2660 (For calls within India: Open 24x7 except on national holidays)
+91 80693 85555 (For calls outside India: Open 24x7 except on national holidays)
ICICI term insurance claim Email ID: You can make an informal health or death claim on the following email ID claimsupport@iciciprulife[dot]com
WhatsApp the claim: You can register a death claim by sending the insurer a WhatsApp at 9920667766
ICICI term insurance claim SMS: You can report a claim or request assistance for health/death by texting in the following format to 56767 “ICLAIM<space>Policy Number”

The call and the email claim intimation method will be considered an informal and verbal communication of the death of the policyholder. To initiate formal claim intimation, you need to submit a written request to the branch or the central claims team.

What are the Benefits of ICICI Term Insurance Customer Care?

The following are the benefits of getting in touch with the ICICI Term Insurance customer care:

Quick Claim Assistance: In case of a claim initiation, you can get step-by-step guidance and status updates on claims to make sure that your nominees receive quick financial support in your absence.
Policy Management: You can easily and quickly update your contact details, request premium receipts, or track life-stage policy upgrades like marriage or childbirth.
Grievance Resolution: Resolve doubts regarding terms, conditions, or payout options quickly through specialized advisors.
Seamless Renewals: Get help navigating payment gateways, applying loyalty discounts, or requesting emergency premium breaks if you face financial difficulties.

Wrapping It Up!

ICICI Prudential is India’s leading insurance company that offers comprehensive term insurance plans that are fit for every individual’s requirements. You can get in contact with ICICI customer care through any of the above-mentioned ways and get your queries or issues resolved online or offline as per your preference.

Note: Check all the best term insurance plan in India.

Note: You should also check the benefits of term life insurance if you are planning to purchase the term insurance plan.

Author's Bio

Varun Agarwal Head - Term Insurance

Varun has spent years in the insurance space, but what drives him isn't policies or premiums — it's the conversations he's had with real people. A young father in Pune wondering if his salary is enough. A newly married couple in Jaipur putting off "the insurance talk" for later. A mother in Chennai who never knew her husband was underinsured until it was too late.
These stories stay with him. As Head of Term Insurance at Policybazaar, Varun knows the numbers well — 52.4% of Indians are aware of term insurance, yet only 9.6% own it. And 87% of families don't realise they're leaving their loved ones with far less protection than they actually need. But behind every statistic, he sees a family that just needed someone to sit with them, explain it simply, and help them take that one step. That's exactly what Policybazaar's term insurance is built to do. In his words, "Most people aren't avoiding protection — they're just waiting for someone to make it easy. That's what we're here for."

Write to Varun

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˜The insurers/plans mentioned are arranged in order of highest to lowest Sum Assured(SA) offered by Policybazaar’s insurer partners offering term insurance plans on our platform, as per ‘first year premium of life insurers as at 31.03.2025 report’ published by IRDAI.

Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. For complete list of insurers in India refer to the IRDAI website www.irdai.gov.in

+On the basis of your profile

+Rs. 410/month is starting price for a 1 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10

+Rs. 410/month (Rs.14/day) is starting price for a 1 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age rounded off to nearest 10

+Rs. 245 is starting price for a 50 lakhs term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 8/day is starting price for a 50 lakhs term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10

+Rs. 15/day is starting price for a 75 lakhs term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10

+Rs. 504/month is starting price for a 1.5 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 494/month is starting price for a 2 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 636/month is starting price for a 3 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 918/month is starting price for a 5 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 1,286/month is starting price for a 7 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 453/month is starting price for a 1 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs.582/month is starting price for a 2 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 786/month is starting price for a 3 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 1,374/month is starting price for a 5 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 1,592/month is starting price for a 7 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 525/month is the starting price for a 1 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 68 years of age.

+Rs. 668/month is starting price for a 2 crore term life insurance for an 25 year-old male, non-smoker, with no pre-existing diseases, cover upto 45 years of age.

+Rs. 1,200/month is starting price for a 2 crore term life insurance for an 35 year-old male, non-smoker, with no pre-existing diseases, cover upto 55 years of age.

+Rs. 410/month is starting price for a 1 crore term life insurance for an 18 year-old Female, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 577/month is starting price for a 1 crore term life insurance for an 18 year-old Male, self employed, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

*The full refund of premium is available on availing the one-time option of refund of premium. Total premium paid for policy (paid for add-ons) will be the special exit value, payable on availing the one-time option of refund of premium if you wish to completely exit the policy.

+Rs. ₹361/month is the starting price for a ₹1 crore loan cover with an 8% interest rate for an 18-year-old male, non-smoker, with no pre-existing diseases, loan tenure up to 20 years, rounded off to the nearest 10

Prices offered by the insurer are as per the approved insurance plans | #All savings and online discounts are provided by insurers as per IRDAI approved insurance plans | Standard Terms and Conditions Apply | **Tax Benefits are subject to changes in tax laws.| Policybazaar Insurance Brokers Private Limited

We will respond in the first instance within 30 minutes of the customers contacting us. 30-minute claim support service is for the purpose of giving reasonable assistance to the policyholder in pursuance of the claim. Settlement of claim (including cashless claim) is the responsibility of the insurer as per policy terms and conditions. The 30-minute claim support is subject to our operations not being impacted by a system failure or force majeure event or for reasons beyond our control. For further details, 24x7 Claims Support Helpline can be reached out at 1800-258-5881

For more details on risk factors, terms and conditions, please read the sales brochure carefully before concluding a sale

Policybazaar Insurance Brokers Private Limited | CIN: U74999HR2014PTC053454 | Registered Office - Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 | Registration No. 742, Valid till 09/06/2027, License category- Composite Broker Visitors are hereby informed that their information submitted on the website may be shared with insurers. Product information is authentic and solely based on the information received from the insurers.

˜ Policybazaar Promise reflects the guarantee offered by insurers. Price assurance is based on certifications shared by insurers with us.