ICICI Term Insurance Customer Care

ICICI Prudential Term Life Insurance offers a dedicated online and offline customer care service for all its plans through which you can get your resolved. You can raise queries, claims, complaints, and grievances, using just your policy number and date of birth. If you are an ICICI life insurance customer and are looking to contact the ICICI customer care staff, follow the below steps. 

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ICICI Prudential Term Insurance Company

ICICI Prudential Term Life Insurance company is an Indian private insurer that offers comprehensive insurance plans that are designed to fit the different needs of the customers. It is a joint venture between ICICI Bank and Prudential Private Limited company. With a claim settlement ratio of 97.90%, it is a company that has been dominating the insurance sector for over 20 years. The company supports a customer portal where it provides services and customer care support to existing and new customers. Let us take a look at how you can get in touch with their efficient customer support.

ICICI Term Insurance - Customer Support

You can connect with ICICI Prudential term insurance customer support staff through any of the various channels mentioned below:

‘Connect With Us’

  1. For Existing customers

    ICICI Prudential’s existing customers can get in touch with customer support, by either contacting 

    • ‘ICICI Prudential Life Insurance App’: You can download the app easily from the Playstore or Apple store. Through this app, you can buy, control and renew your policies anytime and anywhere. 

    • Branch representatives:

      Contact Number: You can refer to the list of branch representatives and get their contact number

      (Only from 9:15 AM to 5:45 PM on Mondays to Saturdays)

      Email ID: gro@iciciprulife[dot]com

    • For service-related queries: 

      Call - 1860-266-7766 

      (From 10 AM to 7 PM from Mondays to Saturdays)

    • By requesting a callback: You can request a callback from the senior customer service executive, by submitting your.

      • policy number, and

      • registered mobile number

    • Reviving a lapsed policy: You can SMS - REVIVE to 56767

    • Write to ICICI for product-related inquiries by 

      • Entering your policy number/mobile number/email ID and date of birth

      • Stating the exact information required about the policy held with them

      • Choosing the appropriate query type and policy number from the drop-down menu

      • Mentioning the query in detail

      • Mentioning your Email ID and phone number

  2. For the Purchase of New ICICI Term Insurance

    For customers who want to purchase a new ICICI term insurance, you can get dedicated assistance for policies through their main website or app. You can get in touch through any of the following methods of your choice

    • To buy a new policy online: 

      • Call Toll-free number - 1800-267-9777

        (From 8 AM to 12 AM on all days)

    • For assistance on policies bought on the website or app: 

      • Email - buyonline@iciciprulife.com

      • Call - 1860-267-9997

        (From 10 AM to 7 PM from Mondays to Saturdays)

    • To share documents for your application:

      • WhatsApp - 99206-67766

        Click the picture of the documents along with the application number

      • Website - You can visit ICICI’s official website to track your policy application, upload documents, fill out the application form, and make payments

    • SMS

      • For Payment Assistance - SMS - Assist<space>policy number to 56767

      • To request advisor contact - SMS - SMA to 56767

      • To avail of cheque pick-up - SMS - COLLECT<space>policy number to 56767

  3. For NRI Customers

    The non-resident Indian customers of ICICI Prudential Term Insurance can get in touch through either the ICICI Prudential Life Insurance App or by giving a call on the following numbers.

    • Digital Assistance: LiGO – ICICI Prudential’s digital assistant that is at your service 24X7. 

    • Call on the following numbers

    • 1860-266-7766

    (For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)

    • +91 22-6193-0777

    Open 24X7 (except national holidays)

  4. For Group and Annuity Customers

    The group and annuity customers can connect with ICICI Prudential’s customer service through

    • Call: 1860-266-7766

    (For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)

    • Email ID: (emails sent with the registered email ID will only be considered)

    • For queries, thoughts, and feedback


    • For assistance and information


‘Claim Care’

To contact claim care

  • Call on the claim care cell: 

  • 1860-266-7766

(For calls within India: From 10 AM to 7 PM from Mondays to Saturdays)

  • +91 22-6193-0777 

(For calls outside India: Open 24x7 except on national holidays)

  • Email ID: You can make informal health or death claim on the following email id

  • claimsupport@iciciprulife[dot]com

  • SMS: You can report a claim or request assistance for health/death by texting in the following format to 56767

  • I claim<space>Policy Number

Wrapping It Up!

ICICI Prudential is India’s leading insurance company that offers comprehensive term insurance plans that are fit for every individual’s requirements. You can get in contact with their customer care through any of the above-mentioned ways.

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