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NPS Customer Care
Managing your National Pension System (NPS) account doesn’t have to be complicated. Whether you need to update personal details, troubleshoot login issues, or resolve withdrawal and contribution queries, NPS Customer Care is your go-to support system. With dedicated assistance through multiple channels and a transparent escalation process, you can ensure your retirement planning stays on track.
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Peaceful Post-Retirement Life
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Tax Free Regular Income
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Wealth Generation to beat Inflation
- 4.8++ Rated
- 10.5 Crore Registered Consumer
- 51 Partners Insurance Partners
- 5.3 Crore Policies Sold
We are rated++
10.5 Crore
Registered Consumer
51
Insurance Partners
5.3 Crore
Policies Sold
Start Investing ₹10k/Month & Build a corpus of ₹1 Crore# on Retirement
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- NPS Customer Care
Types of NPS Customer Support Channels
NPS Customer Care provides support through various convenient channels to ensure subscribers receive timely and accurate assistance:
- Phone Support: Offers quick help for urgent queries and immediate assistance with account issues.
- Email Support: Ideal for detailed concerns and for sharing documents related to account management or grievances.
- Online Chat: Provides real-time help through the official website for fast and interactive problem-solving.
- Grievance Redressal Portal: Users can register and track complaints online for efficient resolution.
- Branch Support: Subscribers can visit designated Indian Bank branches for in-person assistance.
NPS Calculator
Your Pension Calculation
Total Investment
Returns Earned
Maturity AmountMaturity Amount split (Lumpsum & Pension)
60%
Lumpsum AmountAt the age of 60 Yrs
40%
Pension WealthAt the age of 60 Yrs
NPS Customer Care Contact Details
For help with NPS account, customers can reach out through various methods:
| Description | Details |
| Address | Protean eGov Technologies Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013. |
| NPS Customer Care Number | 020 6906 6906 |
| NPS Customer Care Toll-Free Number | 1800 222 080 |
| Fax | (022) 2495 2594 / (022) 2499 4974 |
| Email ID | gro@nsdl.co.in |
Escalation Levels for Grievance Redressal
When issues arise that need further attention, there’s a structured escalation process:
| Level | Contact Person | Contact Details |
| Level 1 | Ms. Smita Yogesh Nair - Grievance Redressal Officer (GRO) | Tel: (020) 6906 6906 (Ext. 7350)
Email: gro@nsdl.co.in |
| Level 2 | Mr. Mandar Karlekar- Chief Grievance Redressal Officer (CGRO) | Fax: (020) 6906 6906
Email: cgro@nsdl.co.in |
This tiered system ensures customer grievances are handled efficiently and escalated as necessary. Customers unsatisfied with the resolution provided at Level 1 can escalate the issue to the Central Grievance Redressal Officer (CGRO). This structured escalation process ensures fair handling of concerns, promotes accountability, and builds greater trust in the overall service experience.
The CGRO reviews the case in detail and provides a more in-depth resolution based on regulatory guidelines. This escalation mechanism ensures that all customer issues are handled transparently and efficiently.
NPS Tax Benefits
The National Pension Scheme (NPS) is not only a smart retirement planning tool but also a powerful tax-saving investment option. The Income Tax Act offers multiple tax deductions under Section 80CCD, helping salaried individuals and government employees optimise their annual tax liabilities.
| Section | Who Can Claim? | What’s Allowed? | Limit | Is it Within the ₹1.5L Cap? | Applicability |
| Section 80CCD(1) | Salaried & Self-Employed Individuals | Deduction for the subscriber's own contribution | - Salaried: Up to 10% of Basic + DA - Self-employed: Up to 20% of gross total income | Yes | Included in ₹1.5L 80CCD(1) cap |
| Section 80CCD(1B) | All NPS Subscribers | Additional deduction for extra NPS contribution | Up to ₹50,000 | No | Over and above 80CCD(1) limit |
| 80CCD(2) | Salaried Employees (Employer’s contribution) | Deduction on employer’s contribution to NPS | - Old Regime: Up to 10% of Basic + DA - New Regime (Govt employees): Up to 14% | No | Extra benefit over 80CCD(1) limits |
Invest More Get More
Invest ₹10K/Month YOU GET ₹1.5 LAKHS* MONTHLY PENSION
Invest ₹7K/Month YOU GET ₹1 LAKHS* MONTHLY PENSION
Invest ₹5K/Month YOU GET ₹75 THOUSAND* MONTHLY PENSION
standard T&C Apply *
Conclusion
NPS Customer Care ensures your retirement planning stays smooth and secure. Whether it’s updating account details, understanding pension benefits, or lodging complaints, help is just a call, email, or visit away. Combine this support with tax-saving advantages, and you have a complete retirement solution that works for you.
FAQs
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What is NPS Customer Care?
NPS Customer Care is a dedicated service that assists subscribers of the National Pension System (NPS) with their queries, concerns, and account-related issues. It offers reliable support through multiple channels, such as phone, email, and online chat, to help individuals confidently manage their NPS accounts and plan their retirement. -
How can I contact NPS Customer Care?
You can contact NPS Customer Care through the following methods:- NPS Customer Care Number: 022 2499 3499
- NPS Customer Care Toll-Free Number: 1800 222 080
- Email: gro@nsdl.co.in
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Where is the NSDL office located?
The NSDL office is at the Address: NSDL e-Governance Infrastructure Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013. -
How can I register a grievance for NPS?
You can register a grievance related to your NPS account through the Central Grievance Management System (CGMS), which is managed by NSDL or Karvy (now KFintech). This online platform allows subscribers to raise concerns or complaints easily and ensures timely resolution through a structured redressal process. -
What is the NPS customer care email ID?
The email ID for NPS customer care is grievances@npstrust.org.in. Additionally, you can contact the Chief Grievance Redressal Officer at cgro@npstrust.org.in for more specific grievances-related issues. -
Can you provide the NPS Customer Care toll-free Number in India?
The toll-free number for NPS customer care in India is 1800 110 708. You can also contact them at 1800 222 080 for registered subscribers with a PRAN. Additionally, you can call 011-3565 5222 for direct assistance during customer support hours. -
What are the NPS Customer Care timings?
NPS customer care operates from Monday to Friday, between 9:30 AM and 6:00 PM. They are closed on weekends and public holidays.
˜Top plans are based on annualized premium, for bookings made through https://www.policybazaar.com in FY 25. Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. This list of plans listed here comprise of insurance products offered by all the insurance partners of Policybazaar. For a complete list of insurers in India refer to the Insurance Regulatory and Development Authority of India website, www.irdai.gov.in
*All savings are provided by the insurer as per the IRDAI approved insurance
plan.
^The tax benefits under Section 80C allow a deduction of up to ₹1.5 lakhs from the taxable income per year and 10(10D) tax benefits are for investments made up to ₹2.5 Lakhs/ year for policies bought after 1 Feb 2021. Tax benefits and savings are subject to changes in tax laws.
+Returns Since Inception of LIC Growth Fund
¶Long-term capital gains (LTCG) tax (12.5%) is exempted on annual premiums up to 2.5 lacs.
++Source - Google Review Rating available on:- http://bit.ly/3J20bXZ
^^The information relating to mutual funds presented in this article is for educational purpose only and is not meant for sale. Investment is subject to market risks and the risk is borne by the investor. Please consult your financial advisor before planning your investments.
Insurers Offering Pension Plans
Disclaimer: Policybazaar does not endorse, rate or recommend any particular insurer or
insurance product offered by an insurer.
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Your Pension Calculation
Total InvestmentReturns EarnedMaturity AmountMaturity Amount split (Lumpsum & Pension)
60%
Lumpsum AmountAt the age of 60 Yrs
40%
Pension WealthAt the age of 60 Yrs
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