Mumbai Metropolitan Area’s Insurance Ombudsman, Milind Kharat, suggested raising the insurance compensation limit from ₹30 lakh as per the Insurance Ombudsman Law 2017. Speaking on Insurance Ombudsman Day, he said that although a ₹1 crore insurance cover is common in the personal accident and health insurance, the compensation is capped at ₹30 lakh.
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The source also put lights on the need to increase the level of awareness amongst the insurance consumers. “A lot of times, they agree with the insurance company’s decision as they don’t know that they can get hold of the Lokpal”, he said. Out of about 27,808 complaints operated during 2017-18, the office is responsible for about 53.2 per cent, i.e. 24,795 complaints of life insurance. However, the number for non-life insurance is about 46.8 per cent, i.e. 13,013 complaints.
MML Verma, the General Secretary of Executive Council said, “In case of the non-life policies, health insurance plans are related to over 90 per cent complaints.” In the Life Insurance segment, HDFC (2,081), Bharti-AXA Life (1,105), Life Insurance Corporation (LIC) India (3,217), Exide Life (1,022) and Reliance Nippon Life (1,357) accredited the large portion of this set of complaints.
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