How to File a Claim with Star Health Insurance?

Star Health Allied Insurance Company comes with a smooth, hassle-free and customer-friendly claim process that promises to settle the claims efficiently. The in-house claim settlement team ensures prompt response to all claims and processes 90% of the cashless claims in 2 hours. If you have a Star health insurance policy, let us brief you on everything related to the claim process.

Read More

Policybazaar exclusive benefits
  • 30 minutes claim support*(In 120+ cities)
  • Relationship manager For every customer
  • 24*7 claims assistance In 30 mins. guaranteed*
  • Instant policy issuance No medical tests*

*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply

*Tax benefit is subject to changes in tax laws. Standard T&C Apply

Back
Find affordable plans with up to 25% Discount**
  • 1
  • 2
  • 3
  • 4

Who would you like to insure?

  • Previous step
    Continue
    By clicking on “Continue”, you agree to our Privacy Policy and Terms of use
    Previous step
    Continue

      Popular Cities

      Previous step
      Continue
      Previous step
      Continue

      Do you have an existing illness or medical history?

      This helps us find plans that cover your condition and avoid claim rejection

      Get updates on WhatsApp

      What is your existing illness?

      Select all that apply

      Previous step

      When did you recover from Covid-19?

      Some plans are available only after a certain time

      Previous step
      Advantages of
      entering a valid number
      valid-mobile-number
      You save time, money and effort,
      Our experts will help you choose the right plan in less than 20 minutes & save you upto 80% on your premium

      Ways to File a Star Health Insurance Claim

      There are two ways to file a claim with the Star Health & Allied Insurance Company – 

      • Cashless claims
      • Reimbursement claims. 

      While a cashless claim can be filed only if you are admitted to a network hospital of the insurance company, a reimbursement claim can be availed at any hospital. Under cashless claims, the insurance company will pay the bill amount directly to the network hospital. In case of reimbursement claims, the insurer will reimburse the amount used to pay the hospital bills.

      How to File a Star Health Insurance Claim Online with Policybazaar?

      Customers of Policybazaar can get in touch with their claim support team to raise a Star health insurance claim online. Follow the steps given below to file a claim with Policybazaar.com:

      Step 1: Inform the Policybazaar claim support team about your hospitalization at the earliest. You can call at 1800-258-5881 or send an email to care@policybazaar.com.

      Step 2: You can also log in to Policybazaar.com and click on the ‘File a New Claim’ option under the ‘Claims’ tab.

      Step 3: Select ‘Health Insurance’ and enter your mobile number with OTP/password to log in

      Step 4: Follow the instructions and click on ‘File a new claim’

      Your claim will be successfully filed, and Policybazaar will coordinate with Star Health & Allied Insurance Company on your behalf.

      How to File a Claim with Star Health Insurance?

      Take a look at the process to file both cashless claims and reimbursement claims with Star Health & Allied Insurance Company:

      1. Star Health Insurance Cashless Claim Process:

        The process to file a cashless claim with Star Health Insurance is given below:

        Inform the Insurer

        The foremost step is to inform Star Health & Allied Insurance Co. about your hospitalization that has led to a claim within 24 hours. You can tell the insurer by writing a mail or calling customer care on the toll-free number.

        Show the Necessary Documents

        Approach the insurance desk of the network hospital and present your Star Health ID card for identity purposes.

        Submit Pre-authorization Form

        Fill out the pre-authorization form and submit it with the doctor’s consultation papers at the hospital. The network hospital will share your pre-authorization form with Star Health & Allied Insurance Company.

        Claim Processing

        The insurer will verify the documents and process the cashless treatment.

        Claim Settlement

        Once your treatment is complete, the hospital will share the bills with the insurer. The in-house claims team of the insurer will authorize the payment and pay the claim amount directly to the network hospital.

      2. Star Health Insurance Reimbursement Claim Process:

        The process to file a reimbursement claim with Star Health Insurance is as follows:

        Intimate the Insurance Company

        Notify the insurer about your hospital admission within 24 hours.

        Pay All the Bills

        Obtain the treatment and pay all the medical & hospital bills while getting discharged.

        Collect Medical Documents, Bills & Receipts

        Before leaving the hospital, collect all the medical documents, bills and payment receipts.

        Fill Out the Claim Form

        Download the Star health insurance claim form from the insurer’s official website and fill it out.

        Submit the Documents to the Insurer

        Submit the duly filled claim form along with all the required documents to the insurer within 15 days of getting discharged from the hospital. Make sure to keep a copy of all the submitted documents.

        Claim Settlement

        The insurance company will review all the documents and pay the claim amount to you.

      Documents Required to File a Star Health Insurance Claim

      Star health insurance policyholders must submit the following documents to raise a reimbursement claim:

      • Duly filled claim form
      • Original hospital bills and payment receipts
      • Original hospital discharge certificate/card
      • Original chemist bills with supporting prescriptions
      • Investigation test reports along with doctor’s note prescribing the test and their payment receipts
      • Treating doctor’s certificate
      • Surgeon’s note describing the nature of the operation
      • Surgeon’s bill and payment receipts
      • FIR/MLC/Self-declaration (for accident cases)
      • NEFT and KYC details

      FAQs

      Search
      Disclaimer: Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by an insurer.

      Health insurance articles

      Recent Articles
      Popular Articles
      Surgeries Covered by Manipal Cigna Health Insurance Plans

      01 Mar 2024

      Amidst the ongoing surge in healthcare expenses, securing
      Read more
      Star Preventive Health Check-ups: All You Need to Know

      29 Feb 2024

      Preventive health check-ups are essential to monitor critical
      Read more
      Reasons to Purchase High-Value Health Insurance Cover

      21 Feb 2024

      When you decide to purchase a health insurance plan for you and
      Read more
      Surgeries Covered by New India Assurance Health Insurance Plans

      22 Feb 2024

      In an era where healthcare expenses are skyrocketing in India, the
      Read more
      Is a 10 Lakh Health Insurance Adequate in Your City?

      10 Jan 2024

      An ongoing medical inflation of 14 percent in India (the highest
      Read more
      How to Apply for Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY)?
      Ayushman Bharat Yojana is a flagship health insurance scheme launched by the Government of India to offer universal
      Read more
      Best Health Insurance Plans for Senior Citizens
      Senior citizens are the most prone to diseases. Considering the medical inflation in India, buying health insurance
      Read more
      Does Health Insurance Provide Coverage for LASIK Eye Surgery?
      A vast majority of the Indian population is suffering from vision problems. For some of them, LASIK eye surgery is
      Read more
      10 Major Benefits of Ayushman Bharat Yojana
      Pradhan Mantri Jan Arogya Yojana (PM-JAY) is the second component under Ayushman Bharat Scheme. PM Narendra Modi
      Read more
      How Senior Citizens can save Tax with Medical Bills u/s 80 D?
      Senior citizens can save on income tax by availing tax benefits on medical expenses under Section 80D of the Income
      Read more

      top
      Close
      Download the Policybazaar app
      to manage all your insurance needs.
      INSTALL