How to File a Claim with Star Health Insurance?

Star Health Allied Insurance Company comes with a smooth, hassle-free and customer-friendly claim process that promises to settle the claims efficiently. The in-house claim settlement team ensures prompt response to all claims and processes 90% of the cashless claims in 2 hours. If you have a Star health insurance policy, let us brief you on everything related to the claim process.

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      Ways to File a Star Health Insurance Claim

      There are two ways to file a claim with the Star Health & Allied Insurance Company – 

      • Cashless claims
      • Reimbursement claims. 

      While a cashless claim can be filed only if you are admitted to a network hospital of the insurance company, a reimbursement claim can be availed at any hospital. Under cashless claims, the insurance company will pay the bill amount directly to the network hospital. In case of reimbursement claims, the insurer will reimburse the amount used to pay the hospital bills.

      How to File a Star Health Insurance Claim Online with Policybazaar?

      Customers of Policybazaar can get in touch with their claim support team to raise a Star health insurance claim online. Follow the steps given below to file a claim with

      Step 1: Inform the Policybazaar claim support team about your hospitalization at the earliest. You can call at 1800-258-5881 or send an email to

      Step 2: You can also log in to and click on the ‘File a New Claim’ option under the ‘Claims’ tab.

      Step 3: Select ‘Health Insurance’ and enter your mobile number with OTP/password to log in

      Step 4: Follow the instructions and click on ‘File a new claim’

      Your claim will be successfully filed, and Policybazaar will coordinate with Star Health & Allied Insurance Company on your behalf.

      How to File a Claim with Star Health Insurance?

      Take a look at the process to file both cashless claims and reimbursement claims with Star Health & Allied Insurance Company:

      1. Star Health Insurance Cashless Claim Process:

        The process to file a cashless claim with Star Health Insurance is given below:

        Inform the Insurer

        The foremost step is to inform Star Health & Allied Insurance Co. about your hospitalization that has led to a claim within 24 hours. You can tell the insurer by writing a mail or calling customer care on the toll-free number.

        Show the Necessary Documents

        Approach the insurance desk of the network hospital and present your Star Health ID card for identity purposes.

        Submit Pre-authorization Form

        Fill out the pre-authorization form and submit it with the doctor’s consultation papers at the hospital. The network hospital will share your pre-authorization form with Star Health & Allied Insurance Company.

        Claim Processing

        The insurer will verify the documents and process the cashless treatment.

        Claim Settlement

        Once your treatment is complete, the hospital will share the bills with the insurer. The in-house claims team of the insurer will authorize the payment and pay the claim amount directly to the network hospital.

      2. Star Health Insurance Reimbursement Claim Process:

        The process to file a reimbursement claim with Star Health Insurance is as follows:

        Intimate the Insurance Company

        Notify the insurer about your hospital admission within 24 hours.

        Pay All the Bills

        Obtain the treatment and pay all the medical & hospital bills while getting discharged.

        Collect Medical Documents, Bills & Receipts

        Before leaving the hospital, collect all the medical documents, bills and payment receipts.

        Fill Out the Claim Form

        Download the Star health insurance claim form from the insurer’s official website and fill it out.

        Submit the Documents to the Insurer

        Submit the duly filled claim form along with all the required documents to the insurer within 15 days of getting discharged from the hospital. Make sure to keep a copy of all the submitted documents.

        Claim Settlement

        The insurance company will review all the documents and pay the claim amount to you.

      Documents Required to File a Star Health Insurance Claim

      Star health insurance policyholders must submit the following documents to raise a reimbursement claim:

      • Duly filled claim form
      • Original hospital bills and payment receipts
      • Original hospital discharge certificate/card
      • Original chemist bills with supporting prescriptions
      • Investigation test reports along with doctor’s note prescribing the test and their payment receipts
      • Treating doctor’s certificate
      • Surgeon’s note describing the nature of the operation
      • Surgeon’s bill and payment receipts
      • FIR/MLC/Self-declaration (for accident cases)
      • NEFT and KYC details


      Disclaimer: Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by an insurer.

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