Shriram General Insurance Company Ltd

Incurred Claim Ratio - 90*
*Data according to IRDA Annual Report (2018-19)
*Please note that the quotes shown will be from our partners

Shriram General Insurance Overview

Shriram General Insurance Company is a joint venture between Shriram Group, holding 74% stake in the company and South Africa based Sanlam Limited, which holds the remaining 26% share.

Established in 1974, Shriram Group has an overall customer base of over 12 million, with more than 60, 000 employees across 3000 branches in India. The company has net profit of over Rs. 22 billion and assets under management of Rs. 90, 000 Crore.

The Sanlam Group, a financial services group of South Africa, provides professional financial advice and financial products to individuals and corporate customers. The company was established in 1918 and over the years, it evolved from a traditional insurer to a diversified financial services provider.

Shriram General Insurance Company has the slogan “Be Insured…Rest Assured”, which clearly defines the service parameters of this company. Jasmit Singh Gujral is the Managing Director and CEO of Shriram General Insurance Company. The company has been awarded “Excellence in Growth Award” for two consecutive years in 2011 and 2012.

Shriram General Insurance - Vision and Mission:

Shriram General Insurance Company’s prime vision is to serve the common and underprivileged mass. The insurance company intends to create value at the bottom of the pyramid.

It also intends to serve all the parameters of an ideal general insurance company and aims to ensure complete customer satisfaction.

Shriram General Insurance Company - Awards and Recognition:

Shriram General Insurance Company has bagged various awards. They are:

  • CELENET India Insurance Awards in 2011
  • CELENET India Insurance Awards in 2012
  • India Insurance Summit & Awards 2018

List of Shriram General Insurance Products:

Shriram General Insurance offers a wide range of non-life insurance products. Here’s the list of general insurance products offered by the insurance company:

Shriram Car Insurance Plans:

Shriram General Car Insurance Policy has the following features:

  • Daily reimbursement
  • Cashless Repair
  • Third-party Property Damage
  • Unnamed Passenger Cover
  • Zero depreciation Cover
  • Personal Belongings Cover
  • NCB Protection Cover
  • Key Replacement
  • Multi-car Rebate

Shriram Two-Wheeler Insurance:

Shriram General Insurance Two-wheeler aims to protect the insured from financial loss incurred to get the vehicle repaired or replaced in case of damage or theft. Additionally, it also meets the mandatory third-party liability clause under the Motor Vehicles Act. Enhanced protections through nil depreciation are also available.

This policy offers hassle-free cashless claim service at preferred network garages and speedy claim settlement. Moreover, the status of claim can be tracked online.

A No Claim Bonus discount is awarded at the time of renewal if the insured does not make an OD claim during the policy period. An option to transfer existing No Claim Bonus from any insurance provider is also available.

Insurance premium for the vehicle is dependent upon the cubic capacity of the engine, carrying capacity or gross weight of the vehicle, age, place of registration and the IDV (Insured Declared Value).

Shriram Commercial Vehicle Insurance:

Commercial vehicle insurance is something that should be given utmost importance. This is due to the fact that the vehicle is attached to one’s business and therefore, to continue earning profits, it is important that the vehicles run uninterruptedly on road. A good commercial vehicle covers you against any kind of vehicle liability that might come in one’s way.

Shriram General Insurance - Commercial Vehicle Insurance covers:

  1. Loss or damage to the insured vehicle due to -
    • Lightning, self-ignition or fire explosion
    • Earthquake
    • Theft, burglary, and house-breaking
    • Malicious Act
    • Tempest, storm, hurricane, typhoon, flood
    • Strike, riot
    • Frost, hailstorm, inundation cyclone
    • Accident by any external means
    • Terrorist act
    • Landslide rockslide
  2. Third-party insurance that covers the policyholder against the losses occurring due to death or bodily injury to the third-party or any loss or damage to the third-party property by the insured vehicle.

Shriram Home Insurance Plans:

Shriram General Insurance Home Insurance Plans help to safeguard the policyholder’s home and are specially designed to meet the insurance requirements of a householder by combining all covers under a single policy. Shriram General Insurance - Home Insurance policy offers dwelling insurance that covers the house the policyholder lives in and anything that is attached to the structure such as a deck, porch, or garage.

Following perils and risks are covered under this policy:

  • Bush Fire (does not include forest fire)
  • Missile testing operations
  • Leakage of the automatic sprinkler (excludes the repair and alteration of the building)
  • Bursting or overflow of pipes, apparatus, or water tank
  • Rock/Land Slide, subsidence
  • Inundation, flood, tornado, hurricane, tempest, typhoon, cyclone, storm
  • Physical damage by any external violent means - malicious acts, strike, riots
  • Aircraft damage
  • Implosion/Explosion (excludes economizers, boilers)
  • Fire

Shriram General Travel Insurance Policy:

Shriram General Insurance - Travel Insurance Plan lets the policyholder put his/her worries to rest. The insurance provider offers three different plans catering to the needs of the policyholder:

  • Single Trip - Shri Travel
  • Family Floater - Shri Travel Plus
  • Annual Multi-trip - Shri Travel Elite

Apart from the aforementioned plans, Shriram General Insurance Company also offers Individual Travel Insurance.

Common inclusions of the travel insurance policies offered by this insurer are:

  • Medical expenses
  • Cashless hospitalisation across the world
  • Total loss of/delay in checked-in luggage
  • Loss of passport
  • Financial Emergency Assistance
  • Personal Accident
  • Trip interruption and cancellation
  • Daily allowance in the event of hospitalisation

Shriram Personal Accident Insurance:

Shriram General Insurance - Personal Accident Insurance policy is designed to cover an individual or group of people against death and total/permanent/partial disablement from accidental bodily injury. The cover offered is worldwide.

Age of insured person should be between 5 and 70 years. The total capital sum insured of a person should not exceed 60 month’s salary/income from present occupation. Income from property, shares, etc. is not taken into account.

Personal Accident Insurance by Shriram General Insurance covers:

  • Accidental death
  • Permanent Total Disability
  • Permanent Partial Disability
  • Temporary Total Disability
  • Additional benefit transportation of the mortal remains

Other Insurance Policies Provided By Shriram General Insurance Company:

Shriram General Insurance also offers a range of general insurance policies for the business, engineering and commercial sectors, among others.

Shriram Fire Insurance:

Under Fire Insurance Policy by Shriram General Insurance come the following plans:

Standard Fire & Special Perils Policy

This policy covers several assets like Plant & Machinery, Fixtures, Building, Furniture, and Stock against any damage or loss arising out of fire, explosion, lightning, implosion, aircraft damage, etc.

Industrial All Risk Policy

Industrial All Risk Policy under Shriram General Insurance covers all the industrial risks except perils related to Petrochemical Tariff. It has different sections:

Section I - Material Damage:

Standard Fire and Special Perils


Boiler Explosion/Machinery Breakdown/Electronic Equipment Insurance

Section II - Business Interruption

Optional Cover for machinery loss of profit

Fire loss of profit

Fire Loss of Profit Policy

Fire Loss of Profit Policy under Shriram General Insurance operates in case of any damage to the premises arising out of any risk insured under the Standard Fire and Special Perils Policy.

Shriram Engineering Insurance

Shriram General Insurance Engineering Insurance offers the following plans:

Contractors All Risk Insurance Policy

This policy under Shriram General Insurance covers civil construction projects like commercial/residential buildings, factory sheds, theatres, roads, warehouses, dams, bridges, tunnels, reservoirs, gas/oil pipelines, sewage/water disposal works, flyovers, airports, etc.

Erection All Risk Insurance Policy

Also referred to as EAR, this policy is a tailor-made insurance plan by Shriram General Insurance that offers cover against all perils except particularly excluded relating to projects during Commissioning, Testing, Erection, and Storage. 

Contractor’s Plant and Machinery Insurance

This policy by Shriram General Insurance Company covers damage or loss to the contract construction equipment like cranes, bulldozers, compressors, excavators, etc. arising out of accidents due to external perils.

Electronic Equipment Insurance Policy

This policy by Shriram General Insurance Company offers cover against the entire range of electronic equipment like micro-processor, personal computer, equipment, visual/audio equipment, sophisticated gadgetry, and telecommunication.

Machinery Breakdown Insurance Policy

Machinery Breakdown Insurance Policy covers physical loss or damage to equipment and machinery against sudden and unforeseen physical loss arising out of all sorts of mechanical, accidental, and electrical breakdown.

Boiler & Pressure Plant Insurance Policy

Shriram General Insurance - Boiler and Pressure Plant Insurance Policy covers boilers and other pressure vessels against damages or losses due to collapse or explosion.

Shriram Marine Insurance

Marine Insurance by Shriram General Insurance Company offers Cargo Insurance.

Cargo Insurance Policy

Cargo insurance covers damages or losses to cargo during transit (export/import/inland) from one place to other by one or more mode of transport. This has two types of cover namely, import/export cargo insurance and inland cargo insurance.

Shriram Liability Insurance

Liability Insurance policy by Shriram General Insurance has the following plans:

Professional Indemnity - For Doctors and Other Than Doctors

This plan issues professional indemnity policy of medical practitioners, doctors, architects, engineers, Cost Accountants, lawyers, management consultants, chartered accountants.

Commercial General Liability

This policy by Shriram General Insurance, all firms/persons/companies/associations/ that own, engage or operate in the commercial activities and look for protecting the third-party property damage or bodily injury.

This policy offers various coverage namely personal liability, advertising injury liability, omissions liability, tenant’s liability, property damage liability, and bodily injury liability.

Error & Omissions - For Medical Establishments

This insurance policy by Shriram General Insurance Company Ltd. indemnifies the policyholder in regard with any act committed by qualified or professional assistants named in Proposal engaged by Medical Establishments that give rise to any sort of Third-Party Legal Liabilities.

Product Liability

Product Liability by Shriram General Insurance Company covers all sums that include defence cost that the policyholder becomes legally responsible to pay as damages as a result of - accidental death or bodily injury or ailment to any third-party, and accidental damage to the property that belongs to third-party.

Public Liability - Non Industrial

This policy is applicable only to claims for injury damages or accidental damages taking place at the Insured Premises, in regard with the Operative Clause.

Public Liability - Act

Under the Public Liability Act 1991 all persons, companies, people dealing/owning hazardous goods have to take this policy offered by Shriram General Insurance satisfying limits mentioned in the Act.

Workman Compensation Insurance

This insurance policy by Shriram General Insurance Company is issued to the Employers to offer compensation to their Employees with regard to ailments of occupation and accidents, within the scope of Workmen Compensation Act, 1923.

Shri Suraksha Insurance

Shri Suraksha Insurance Policy by Shriram General Insurance is a package tailor-made policy to cater to insurance needs to vehicle persons/owners engaged in the maintenance and operation of the vehicle and the members of their family or parents against fire and allied risks cover and personal accident cover.

Householder’s Umbrella Package Insurance

Householder’s Umbrella Package Insurance Policy by Shriram General Insurance is a package policy that is designed to meet different insurance requirements of householder by mixing a number of insurance cover under a single policy for the householders.

Shopkeeper Umbrella Package Insurance

Shriram General Insurance Company’s Shopkeeper Umbrella Package Insurance policy caters to the needs of small shopkeepers by mixing under a single policy, different contingencies are covered separately.

Personal Accident Insurance

Shriram General Insurance Company offers Personal Accident Insurance Policy, which is designed to cover group of people or an individual against both disablement (partial/total/permanent) and death from accidental bodily injury.

Fidelity Guarantee Policy

This insurance policy is for corporates, firms, and individuals carrying on commercial activities and usually is exposed to financial/pecuniary losses occasioned by any act dishonesty and/or fraud committed by the policyholder’s employees.

Burglary Insurance

Any type of damage or loss to the property or any portion thereof while contained in the buildings mentioned in the schedule due to house breaking/burglary.

All Risk Insurance

All Risk Insurance Policy covers damages or losses to the insured property by riot, fire, strike, accident, and theft.

Business Protector Policy

This policy is especially made for Small and Medium Enterprise. Shriram General Insurance Business Protector Policy also offers cover against office establishments, restaurants, hotels including ITES and IT Sector.

It is recommended to compare all Shriram General insurance plans with the other plans offered by different other insurance providers and accordingly make an informed decision.

Shriram General Insurance Distribution Network:

Shriram operates with over 50 branches across the country.

Shriram General Insurance Premium Payment Process:

Shriram General Insurance Company has an online mode of premium payments.

How to Register a Claim - Shriram General Insurance Company?

In order register a claim, the policyholder has to follow the steps below:

Step 1: The policyholder must ensure that the information given below is handy during the time claim intimation:

  • Proposal/Policy Number
  • Time and date of the accident
  • Location of survey, where the vehicle can be surveyed by the company’s loss assessor (in case of motor insurance)
  • Estimated loss
  • Name of the driver and contact information together with DL details (in case of motor insurance)
  • Contact details of the policyholder

Step 2: Call at the Customer Help Desk in order to register a claim or download the Claim Intimation Sheet online, fill it and send it to the company’s Help Desk via Email to chd(at) The company’s representative will shortly contact the policyholder for further process and details.

Step 3: The Shriram General Insurance Company’s customer support team will accept the claim intimation and give a reference number to the policyholder.

Step 4: Once the claim is registered, the policyholder will get a text message on the registered number for the confirmation together with further details.

Step 5 (in case of motor insurance): Company’s surveyor will get in touch with the policyholder for the time of survey and conduct his survey accordingly. The insured must provide the necessary documents.

Step 6: The claim is ready to be processed

Documents Required while Filing a Claim:

There are various documents that will be required while filing a claim:

Motor Insurance:

  • Duly filled and signed Claim form
  • Motor Insurance Policy along with schedule clause/endorsement.
  • RC - Registration Certificate
  • Policy FIR (in any)
  • Driving License
  • Fitness Certificate (only for Commercial Vehicle)

Fire Insurance:

  • Duly filled and signed claim form
  • Fire Insurance Policy along with schedule clause/endorsement
  • Documents substantiating the stock at the time of loss
  • Replacement/Repair bills for items
  • Police FIR/Fire Brigade Report

Engineering Insurance:

  • Duly filled and signed claim form
  • Engineering Insurance Policy along with schedule clause/endorsement
  • Final bill of replacement/repair
  • Test reports of the damaged parts

Miscellaneous Insurance:

  • Duly filled and signed claim form
  • First Information Report (FIR)/Final Investigation Report

Documents substantiating the loss

Shriram General Insurance Company Ltd - FAQs

Q1. How can I pay my premium for Shriram General Insurance Policies?

A1. You can make the payment via online and offline mode.

Q2. How can I obtain the certificates/documents of my policy?

A2. First, you will get the policy number via Email or SMS on your registered email ID or registered mobile number respectively. After this, you can get your policy document online in PDF format. You will have to enter your chassis number, engine number, registration number of your vehicle (in case of motor insurance), and policy number (for all the policies).

Q3. What is the claim ratio of Shriram General Insurance Company?

A3. Shriram General Insurance Company has a claim ratio of 93.75%.

Shriram General Insurance Company Ltd Reviews & Ratings
4.5 / 5 (Based on 5 Reviews)
(Showing Newest 5 reviews)
Rampur, May 16, 2016
Good Plan
I own shriram two wheeler insurance plan which is very nice and good benefits. The tow facility is free. Large number of garages are working with company and providing good service. The policy coverage and claims are high and the premium is low. Good behaviour of the executives with clam nature. I like the policy.
Agra, May 16, 2016
Nice Policy
I purchase shriram personal accident plan. The policy coverage is high ~89% and the premium is low. Fast service by which the claiming amount easily sanctioned. The ambulance is facilitate for free. Good investment and the behaviour of the executives and staff is nice and clam. Large number of hospitals are there for regular service.
Karnal, May 16, 2016
Great Policy
My shriram home insurance plan. The policy coverage is high ~89% and the claims are even better. Service is fast which is facilitate by the executives and staff member. Daily updates are send to me regularly. Good future investment which secure lots of belongings too. I like my policy.
Bhopal, May 16, 2016
Genuine Policy
I buy shriram commercial vehicle insurance plan. The policy coverage is high and the premium is low. Claims are high and easily sanctioned. The car insurance plan not only pays for accidents and natural calamities but also for theft and vandalism. Great service facilitate by the executives and staff members.
Ahmedabad, May 16, 2016
Good Service
I purchase shriram car insurance plan. The policy cover whole damage but not the fiber part and the premiums are low. The claims sanctioned easily. The number of garages are high and all working great. The service facilitate by the executives is very nice with calm behaviour. The tow facility is given for free. Good policy, Good work.