HDFC ERGO General Insurance

Incurred Claim Ratio - 80*
*Data according to IRDA Annual Report (2018-19)
*Please note that the quotes shown will be from our partners

HDFC ERGO General Insurance Overview

HDFC Ergo General Insurance Company is a joint venture between HDFC Limited of India and the Munich based Ergo International AG. HDFC Ltd. holds 51.769% and Ergo International AG holds 48.231% of equity in the joint venture. HDFC Limited is India's premier housing finance institution, and it has a presence in life and general insurance, banking, and asset management.

Ergo International AG is part of the Munich Re group which is one of the world’s leading reinsurers and risk carriers. Serving over 40 million customers, Ergo is present in more than 30 countries spread across Europe and Asia.

HDFC ERGO operates in 113 cities with 127 branch offices and has a wide product portfolio, which is directed at catering to the needs and insurance requirements of the customers. The products have been designed according to the customer’s preferences and careful study and analysis of the risks involved in a particular situation.

HDFC Ergo general Insurance Company Limited has been assigned ‘iAAA’rating by ICRA indicating its highest claim paying ability. It has an experienced management team consisting of Mr. Ritesh Kumar as the Managing Director and CEO of HDFC Ergo.

HDFC Ergo General Insurance was awarded Best Insurance Company in Private Sector – General by the World HRD Congress at ABP NEWS – Banking, Financial Services & Insurance Awards 2014. It also got Gold Shield ICAI Awards for Excellence in Financial Reporting for the year 2012-13.

HDFC Ergo General Insurance Company Vision and Values

The company endeavors to meet its following vision and values by providing the most comprehensive insurance solutions and seamless services to its customers.

HDFC ERGO Insurance Vision
: The insurer envisions being the most trusted and valued insurance provider that by being responsible to the different needs of its customers.

HDFC ERGO Insurance Values: HDFC General Insurance follows the SEED model that stands for Sensitivity, Excellence, Ethics and Dynamisms.

HDFC ERGO General Insurance Statistics

HDFC ERGO General Insurance Company Limited provides numerous insurance solutions pertaining to different sectors such as Travel, Health, Motor, Home, and Personal Accident Insurance. The company also offers customized insurance products such as property, marine insurance, and liability insurance across 127 cities in India. The insurer has been servicing more than 5 million policies. Moreover, it is an ISO 9001:2008 certified company. And it gross premium growth for the last 5 years is 20% (CAGR), as per the company’s report.

HDFC Ergo General Insurance Company was accredited with iAAA for the ability to pay and settle the claims. The insurer has a strong market presence and is known for settling all of its customer’s claim requests.

  • Incurred Claim Ratio: 99%
  • Network Garages: 7500+ Cashless Network Garages Across India
  • Personal Accident Cover: 15 lakh

HDFC ERGO General Insurance Product Portfolio
HDFC ERGO Health Insurance Policy:

Healthcare expenditures are at an all-time high and show no sign of decreasing. Without adequate health cover, in the event of an unforeseen illness, you may have to shell out your hard-earned savings leaving you with a financial emergency. Health insurance plans, therefore, help you overcome this financial emergency by providing an affordable and comprehensive health cover.

HDFC ERGO General My Health Suraksha Silver Smart:

Health plan that takes care of all your medical needs at an affordable premium with sum insured ranging from 3 to 5 lakhs which provides cashless hospitalization & health care facilities covering  In Patient Treatment, Pre-Post Hospitalization, Sum Insured Rebound facility & other treatment related expenses

HDFC ERGO General My Health Suraksha Gold Smart

This Plan offers optimum coverage towards most of your healthcare needs ensuring you remain protected With sum insured ranging from 7.5 to 15 lacs, which provides cashless hospitalization & health care facilities covering In Patient Treatment, Pre-Post Hospitalization, Sum Insured Rebound facility & other treatment related expenses

HDFC ERGO General My Health Suraksha Platinum Smart

A high sum insured plan which will give a tough fight to the soaring medical expenses, my:health Suraksha Platinum Smart, with sum insured ranging 20 to 75 lakhs which provides cashless hospitalization & health care facilities covering In Patient Treatment, Pre-Post Hospitalization, Sum Insured Rebound facility & other treatment related expenses

HDFC ERGO Health Suraksha Top Up Policy:

This HDFC Ergo top up plan supplements one’s existing primary health insurance cover by insuring one for a larger sum insured limit at lower cost, thereby providing a wider coverage at a much lesser cost.

HDFC ERGO Critical Illness Policy:

This Critical Illness policy provides a lump sum amount to cover costs towards treatment, recuperation aids and also gives additional funds to take care of changes in lifestyle and loss of income due to decreased ability to earn.

HDFC ERGO Critical Illness Platinum Policy:

The Critical Illness Platinum plan covers 15 critical illnesses and provides a lump sum benefit amount on first diagnosis after a 30-day survival period. It covers cost of care, treatment; recuperation aids and provides funds due to change in lifestyle and decreased ability to earn.

HDFC ERGO Car Insurance Policy:

These HDFC Ergo car insurance plans enable you to safeguard yourself against loss or damage to your car in situations like uncertain risk of accident, theft, fire, earthquake, etc. and provide coverage for the liability that arises out of third party property damage.

HDFC ERGO Private Car Insurance Policy:

The Private Car Insurance plan is a financial safeguard to protect the car against damages, theft and natural disasters. It also includes a third party liability, which covers claims by third party when the insured car damages another person’s property.

HDFC ERGO Commercial Vehicle Insurance Policy:

This HDFC Ergo plan offers insurance to a wide range of commercial vehicles, protecting businesses from financial loss due to accidents or damage to the vehicles, and legal liability towards third parties for personal injury, death and property damage in case of an accident involving the insured vehicle.

HDFC ERGO Third Party Liability Only Insurance Policy:

The third party liability insurance from HDFC Ergo covers legal liabilities arising from injuries to or damages sustained by third parties from the insured vehicle. The policy is available for both private and commercial vehicles insurance

HDFC ERGO Two Wheeler Insurance Policy:

With so much happening around us on the roads, two-wheeler insurance should not be seen as an additional expenditure, but as a necessity. Buying two-wheeler insurance certainly helps you reduce your stress, if you find yourself in an unwanted situation.

HDFC ERGO Two-Wheeler Insurance:

Purchasing two-wheeler insurance is mandatory by law and it also provides peace of mind. HDFC ERGO offers two products – two-wheeler comprehensive insurance and two-wheeler liability only – multiyear policy.

HDFC ERGO Home Insurance:

HDFC ERGO General Insurance Company Plans give you the benefit of affordable coverage for your property and possessions against almost any eventuality.

HDFC ERGO Home Insurance:

The home insurance policy covers the superstructure as well as the belongings inside the house for up to 5 years. It also covers against man-made or natural disasters such as fire, lightning, explosion or implosion, floods, water inundation, storms, riots, strikes, earthquakes as well as burglary, theft, larceny and terrorism.

HDFC ERGO Standard Fire and Special Perils Insurance:

This is a comprehensive home insurance policy protecting one’s property and possessions against almost any eventuality including risk due to fire, lightning, explosion, flood, storm, riot, strike, terrorism, earthquake, etc.

HDFC ERGO Travel Insurance:

HDFC ERGO General Insurance Company's plans help you to explore and enjoy new destinations without any worries.

Travel Insurance Plan:

It is a comprehensive and affordable travel insurance policy for business and leisure travel offering benefits like cashless hospitalization, instant issue of policy and 24x7 international helpline assistance without the need for any health check-up. The plan covers medical expenses, trip cancellation charges, loss due to damage or loss of luggage, flight accidents and other related expenses on trips abroad. It comes in individual as well as family floater format. The family floater plan by HDFC ERGO travel insurance covers the insured and his/her spouse, up to the age of 60 years and a maximum of two children from ages of 3 months onwards until the age of 21 years.

HDFC ERGO Student Travel Insurance:

Student Suraksha is a comprehensive, overseas student travel insurance policy designed for Indian students (between the ages of 16 and 35 years) studying abroad to ensure their financial security in case of emergencies.

HDFC ERGO Personal Accident:

A personal accident policy is strongly recommended to everyone not only to protect their families in the event of a mishap like accidental death, but in addition also to cover disablement, leading to loss of earning capacity, at competitive premium rates. A personal accident cover is very effective in making you financially independent and ensures that you have a dignified future, no matter what happens.

Commercial Insurance

HDFC ERGO General Insurance Company Limited offers a range of commercial insurance solutions catering to the corporate and business market. Commercial firms can choose from any of the policies as per their requirements.

  • Knowledge Series
  • Specialty Insurance
  • Property & Misc Insurance
  • Casualty Insurance
  • Group Insurance

Rural Insurance

HDFC ERGO General Insurance Company Limited also offers insurance solutions for the rural customers including farmers, dairy owners and tradesmen.

  • Agriculture Insurance
  • Cattle Insurance

HDFC ERGO General Insurance Co. Ltd Distribution Network:

HDFC ERGO General Insurance Company Limited has a multichannel distribution network. Its products are also available online through its own website and insurance aggregators. HDFC Ergo has a large network in India across 113 cities and multiple branches in some cities. The company has a large basket of products to meet the different insurance requirements of individuals and companies. HDFC ERGO General Insurance Company has been expanding its presence across the country and is today present across 113 cities with 127 branch offices with an employee base of over 3600 professionals.

HDFC ERGO Insurance Renewal Process

The insurance company allows its customer to easily renew an existing policy in the following ways:

HDFC ERGO Online Renewal Process

HDFC ERGO Policy Renewal is a simple and convenient process. Just by following the steps mentioned below you can get your policy renewed:  

  • Visit their official site and select the Instant Renewal option
  • Submit the insurance policy details
  • You can also opt for additional benefits to enhance the scope of coverage
  • Once you enter all the required details, you will know the cost of renewal premium
  • You can pay online and your policy will be instantly renewed
  • The confirmation will be sent over the email

Renewal of Policies from Other Insurers with HDFC Ergo General Insurance

HDFC Ergo follows a flexible approach towards renewing policies purchase from another insurance provider as well. Simply visit the insurer’s site, provide your expiring insurance policy details and simply make the payment online. With the online purchase, the No claim bonus will also remain intact.

Premium Payment process of HDFC Ergo Insurance Company

HDFC Online Insurance Payment process

The insurer does not want its customers to go through the hassle of making the payment offline. To make it simple, the insurer allows its customers to make the payment online and the procedure goes as follows: 

  • Log on to the insurance company’s official website and click on the ‘Renew Online’ Option
  • The website will direct you to another page, where you need to enter the general insurance policy number
  • Now click on the Proceed button and view your policy details before making the payment
  • Ensure that all the details are true and accurate before you click on the payment button.

And the policy will be instantly renewed and mailed on the official email address. After a few days, the hard copy of the policy is also sent on the official email address.  You can also check your HDFC ERGO Policy Status on their website.

HDFC Ergo General Insurance Offline payment process

You can visit the nearest HDFC Ergo branch and get your policy renewed.  And the payment can also be made at the branch itself. Timely renewal is important to enjoy the continuous benefits of any insurance policy.

HDFC Ergo Online Claim

Just like purchase and renewal, the insurer follows a simple and effective claim process.

  • HDFC ERGO Claim Form can also be easily downloaded from the insurer’ site
  • Simply fill the information and submit the duly signed claim form
  • After the claim request is approved, you can also check the HDFC ERGO Claim Status online

Awards and Achievements of HDFC Ergo Insurance Company Limited

The insurance provider has been accredited with a number of awards for its seamless insurance services:

  • Ergo Award 2015
  • ICAI Awards for Excellence in Financial Reporting
  • Gold Shield ICAI Awards 2012-13 for Excellence in Financial Reporting
  • HR Excellence through technology award 2012(at Asia's Best Employer Brand Awards)
  • Best General Insurance Company in India 2013 (by International Alternative Investment Review (IAIR))
  • Best Customer Experience Award of the Year (under the General Insurance Sector) by KamiKaze
  • Best Insurance Company in Private Sector – General 2014
  • Best General Insurance Company in India 2014 by International Alternative Investment Review (IAIR)
  • Best Employer Brand Award ( IPE BFSI )
  • Best Investor Education & Category Enhancement – Insurance 2012 ( by UTV Bloomberg - Financial Leadership Awards )
  • ICAI Awards for Excellence in Financial Reporting( for Excellence in Financial Reporting by Institute of Chartered Accountants of India (ICAI) under the Category IV – Insurance Sector )

HDFC ERGO General Insurance FAQs

Q1. How can I pay my HDFC ERGO policy premium? What are the various modes of payment?

The premium for an HDFC ERGO General Insurance plan can be paid both online and offline. It can be paid through the following three modes:

  • Online payment via debit card/ credit card or internet banking
  • Automatic deduction from the bank account
  • Cash and cheque

Q2. How can I check the status of my HDFC ERGO policy?

You can check the status of your HDFC ERGO policy by visiting the official website of the insurer. Existing users can log in using their email id and password. New users can register themselves at the portal and login thereafter to check the status of their insurance policy.

Q3. What is the procedure to renew my HDFC ERGO policy?

In order to renew your insurance policy by HDFC ERGO, visit the official website of the insurer and go to renew section. Enter your policy number, mobile number or your email id. Pay the premium for your policy online to renew your policy. Download your renewed HDFC ERGO policy document.

Q4. What is the claim settlement process of HDFC ERGO General Insurance Company?

HDFC ERGO should be informed about any claims within 24 hours of hospitalization. All cashless claims will be settled by the insurer directly with the network hospital. In case of reimbursement claims, all the required documents should be submitted to HDFC ERGO immediately after getting discharged from the hospital. All reimbursement claims will be settled by the insurer within 7 days of receiving all the required documents.

Q5. What is the cancellation process for an HDFC ERGO policy?

HDFC ERGO General Insurance gives a 15-day free-look period that allows a policyholder to cancel the policy within the first 15 days of the policy commencement. If the policy needs to be canceled after the free-look period, you can do so by paying some cancelation charges. The premium will be refunded after deducting the cancelation charges.

HDFC Ergo General Insurance News

  • Buy GIC Reinsurance, price target Rs 270: HDFC Securities

    With a target price of Rs. 270, HDFC Securities has given a ‘buy rate’ on GIC (General Insurance Corporation of India) Reinsurance, which was closed at Rs.131.60. It is noticed that GIC RE shares closed at 8.15 percent down from 139.75. Formed in the year 1972, supervising, controlling and carrying out the general insurance business throughout India is the main purpose of General Insurance Corporation of India (GIC). Gradually, all shares of general insurance companies held by GOI were transferred to GIC. However, GIC continues to make underwriting losses.

    In order to improve its financial performance, HDFC was quite hopeful for the steps taken to increase in insurance rates for property and lower crop insurance in the financial year 21 to reduce combined ratios for the organization. However, the company needs to improve its financial performance as soon as possible to ensure an additional 10.8% government's share by September 2020.

Disclaimer: Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by an insurer.
Average Rating
(Based on 217 Reviews)
HDFC ERGO General Insurance Reviews & Ratings
4.2 / 5 (Based on 217 Reviews)
(Showing Newest 15 reviews)
Aallapalli, July 02, 2020
24 hours policy
Recently, I purchased the two wheeler policy from policybazaar and it was immediate basis. Everything was done vey quickly and within a day my policy related work was done.
Faizabad, July 01, 2020
I want to share my experience with hdfc ergo and policybazaar. Both the companies are very good with respect to plans and services.
Adoor, June 30, 2020
I purchased the two wheeler policy from policybazaar and they are very transparent to their work. They told me each and every thing related to the policy. I am happy.
R.g.pur, June 29, 2020
Great Coverage
The coverage and the benefits provided in the policy is very nice. It covers major things which actually a policyholder wants.
Agartala, June 29, 2020
Easy and quick renewal
I like the system of renewal of policy. It was real quick. And also I got the notifications from policybazaar for the renewal.
Chabhal, June 21, 2020
Pay online
With the help of digitization I can purchase the policy from anywhere and I can make the payment at anytime. Thanks team.
Machalisahar, June 21, 2020
Low prices
As I searched for the two wheeler policy plan from policybazaar website I came to know that it provide low premium rate. Compared and found best plan.
Raath, June 21, 2020
While purchasing the policy from policybazaar the executive gave me full information about the plan and also told me about the benefits.
Machantola, June 21, 2020
Best policy
I got my two wheeler insured from policybazaar and I got the best policy cover. With good benefits and great discounts.
Vadodara, June 21, 2020
Easy to get policy
I visited to the website of policybazaar and searched for various option of two wheeler policy. Got the best of hdfc ergo and purchased it. Its really easy.
East Singhbhum, June 21, 2020
Claim assistance
I got the better and quick claim assistance from policybazaar. It was quick and just one call away. Thank you policybazaar.
Babutola, June 20, 2020
EMI available
I got the opportunity to get an EMI option while I bought the policy from policybazaar. It is new thing and I really appreciate this.
Nabarangpur, June 20, 2020
Hassle free
The services provided by the hdfc ergo and policybazaar is very good. I like it and I have recently renewed my bike insurance from them only.
Gadhinglaj, June 20, 2020
Sports bike insurance
I am fond of sports bike. So, I got it insured through policybazaar two wheeler insurance. Thanks team policybazaar.
Machavaram, June 20, 2020
Safety measures
Buying a two wheeler policy brings the safety and security for us and also for my bike. So, I am happy and satisfied with the services.
Raath, June 20, 2020
Pay and recover
I met with an accident and thankfully I was covered with policybazaar two wheeler plan. I just called them and everything was recovered.
Kadapa, June 19, 2020
EMI cost effective
I purchased the car insurance plan from Policybazaar and it is very much cost-effective in nature. Also, I am paying for my policy via EMI system and it is considering being as a burden to me. Thanks a lot team for such great plans.
Kachchh, June 19, 2020
Overnight vehicle repair
I chose the hdfc ergo car insurance policy because there services are up to the mark. So, I got to know from my friend that with the help of them I can get overnight services for the repair of my car. I felt so good. Because my work is of travelling and it can be difficult for me to give my car for 2-3 weeks. A great initiative.
Kachchh, June 19, 2020
Comprehensive car insurance policy
Everybody wants a good car insurance policy. So I want the same which not only take care of me but also take care of my car and its related expenses. It is great to know that I got a very helpful company for my car insurance policy. I really like the comprehensive plan for my car which I got it from hdfc ergo. With great features and less premium rate it had made my work simple.
Idukki, June 19, 2020
Transparency in the policy
I really like the concept of transparency which has been kept by the team policybazaar and hdfc ergo. So, I bought a car insurance policy from them and it was good that they hide anything from me regarding the same. They disclosed each and every changes and the payment which needs to be take place. To be a customer of policybazaar and hdfc ergo is a great thing and I would love to recommend this to everyone. Thanks team.
Haidergrah, June 19, 2020
Online payment
Nobody wants to have a hassle to visit any outlet to make any payment. HDFC Ergo has eased out that as well. You can easily logon to their website and make the premium payments. Policybazaar has the wide options of the best insurers to choose from.
Machavaram, June 19, 2020
Claim Assistance
Everybody knows that what a customer needs to go through for a claim assistance, and HDFC Ergo has eased out their claim process for everyone. Very less documentation, hardly any calls to verify the details, quick and easy claim survey. Thank you Policybazaar for helping me chooses the best.
Kachchh, June 19, 2020
Customer Service
Sales is something to bring the customer in, but service is something to retain and maintain a good relationship with that customer. HDFC Ergo is one of the best in customer support. Sent an SMS to them and next moment I was connected with them over a call. Thank you Policybazaar for helping to choose the best.
Jagannathpu, June 19, 2020
Social Media Assistance
Social Media assistance is one of the best way to reach out to any of the brand or organisation. And HDFC Ergo has a reputation to be one of the best in that. Just a short DM to them, and you are connected to their support team. Policybazaar, Thank you for assistance to choose the best.
H D Kote, June 19, 2020
Buy online and save more
Considering the digitalization, I felt like buying the car insurance policy online. It is really good source to check the best car insurance plans and quotes. I have saved a lot of money by getting the car insurance policy from policybazaar and hdfc ergo. Buying online is to be considered that you don’t have to go anywhere and sit at home and get the best car insurance policy.