HDFC ERGO General Insurance

Incurred Claim Ratio - 80*
*Data according to IRDA Annual Report (2018-19)
*Please note that the quotes shown will be from our partners

HDFC ERGO General Insurance Overview

HDFC Ergo General Insurance Company is a joint venture between HDFC Limited of India and the Munich based Ergo International AG. HDFC Ltd. holds 51.769% and Ergo International AG holds 48.231% of equity in the joint venture. HDFC Limited is India's premier housing finance institution, and it has a presence in life and general insurance, banking, and asset management.

Ergo International AG is part of the Munich Re group which is one of the world’s leading reinsurers and risk carriers. Serving over 40 million customers, Ergo is present in more than 30 countries spread across Europe and Asia.

HDFC ERGO operates in 113 cities with 127 branch offices and has a wide product portfolio, which is directed at catering to the needs and insurance requirements of the customers. The products have been designed according to the customer’s preferences and careful study and analysis of the risks involved in a particular situation.

HDFC Ergo general Insurance Company Limited has been assigned ‘iAAA’rating by ICRA indicating its highest claim paying ability. It has an experienced management team consisting of Mr. Ritesh Kumar as the Managing Director and CEO of HDFC Ergo.

HDFC Ergo General Insurance was awarded Best Insurance Company in Private Sector – General by the World HRD Congress at ABP NEWS – Banking, Financial Services & Insurance Awards 2014. It also got Gold Shield ICAI Awards for Excellence in Financial Reporting for the year 2012-13.

HDFC Ergo General Insurance Company Vision and Values

The company endeavors to meet its following vision and values by providing the most comprehensive insurance solutions and seamless services to its customers.

HDFC ERGO Insurance Vision
: The insurer envisions being the most trusted and valued insurance provider that by being responsible to the different needs of its customers.

HDFC ERGO Insurance Values: HDFC General Insurance follows the SEED model that stands for Sensitivity, Excellence, Ethics and Dynamisms.

HDFC ERGO General Insurance Statistics

HDFC ERGO General Insurance Company Limited provides numerous insurance solutions pertaining to different sectors such as Travel, Health, Motor, Home, and Personal Accident Insurance. The company also offers customized insurance products such as property, marine insurance, and liability insurance across 127 cities in India. The insurer has been servicing more than 5 million policies. Moreover, it is an ISO 9001:2008 certified company. And it gross premium growth for the last 5 years is 20% (CAGR), as per the company’s report.

HDFC Ergo General Insurance Company was accredited with iAAA for the ability to pay and settle the claims. The insurer has a strong market presence and is known for settling all of its customer’s claim requests.

  • Incurred Claim Ratio: 99%
  • Network Garages: 7500+ Cashless Network Garages Across India
  • Personal Accident Cover: 15 lakh

HDFC ERGO General Insurance Product Portfolio
HDFC ERGO Health Insurance Policy:

Healthcare expenditures are at an all-time high and show no sign of decreasing. Without adequate health cover, in the event of an unforeseen illness, you may have to shell out your hard-earned savings leaving you with a financial emergency. Health insurance plans, therefore, help you overcome this financial emergency by providing an affordable and comprehensive health cover.

HDFC ERGO General My Health Suraksha Silver Smart:

Health plan that takes care of all your medical needs at an affordable premium with sum insured ranging from 3 to 5 lakhs which provides cashless hospitalization & health care facilities covering  In Patient Treatment, Pre-Post Hospitalization, Sum Insured Rebound facility & other treatment related expenses

HDFC ERGO General My Health Suraksha Gold Smart

This Plan offers optimum coverage towards most of your healthcare needs ensuring you remain protected With sum insured ranging from 7.5 to 15 lacs, which provides cashless hospitalization & health care facilities covering In Patient Treatment, Pre-Post Hospitalization, Sum Insured Rebound facility & other treatment related expenses

HDFC ERGO General My Health Suraksha Platinum Smart

A high sum insured plan which will give a tough fight to the soaring medical expenses, my:health Suraksha Platinum Smart, with sum insured ranging 20 to 75 lakhs which provides cashless hospitalization & health care facilities covering In Patient Treatment, Pre-Post Hospitalization, Sum Insured Rebound facility & other treatment related expenses

HDFC ERGO Health Suraksha Top Up Policy:

This HDFC Ergo top up plan supplements one’s existing primary health insurance cover by insuring one for a larger sum insured limit at lower cost, thereby providing a wider coverage at a much lesser cost.

HDFC ERGO Critical Illness Policy:

This Critical Illness policy provides a lump sum amount to cover costs towards treatment, recuperation aids and also gives additional funds to take care of changes in lifestyle and loss of income due to decreased ability to earn.

HDFC ERGO Critical Illness Platinum Policy:

The Critical Illness Platinum plan covers 15 critical illnesses and provides a lump sum benefit amount on first diagnosis after a 30-day survival period. It covers cost of care, treatment; recuperation aids and provides funds due to change in lifestyle and decreased ability to earn.

HDFC ERGO Car Insurance Policy:

These HDFC Ergo car insurance plans enable you to safeguard yourself against loss or damage to your car in situations like uncertain risk of accident, theft, fire, earthquake, etc. and provide coverage for the liability that arises out of third party property damage.

HDFC ERGO Private Car Insurance Policy:

The Private Car Insurance plan is a financial safeguard to protect the car against damages, theft and natural disasters. It also includes a third party liability, which covers claims by third party when the insured car damages another person’s property.

HDFC ERGO Commercial Vehicle Insurance Policy:

This HDFC Ergo plan offers insurance to a wide range of commercial vehicles, protecting businesses from financial loss due to accidents or damage to the vehicles, and legal liability towards third parties for personal injury, death and property damage in case of an accident involving the insured vehicle.

HDFC ERGO Third Party Liability Only Insurance Policy:

The third party liability insurance from HDFC Ergo covers legal liabilities arising from injuries to or damages sustained by third parties from the insured vehicle. The policy is available for both private and commercial vehicles

HDFC ERGO Two Wheeler Insurance Policy:

With so much happening around us on the roads, two-wheeler insurance should not be seen as an additional expenditure, but as a necessity. Buying two-wheeler insurance certainly helps you reduce your stress, if you find yourself in an unwanted situation.

HDFC ERGO Two-Wheeler Insurance:

Purchasing two-wheeler insurance is mandatory by law and it also provides peace of mind. HDFC ERGO offers two products – two-wheeler comprehensive insurance and two-wheeler liability only – multiyear policy.

HDFC ERGO Home Insurance:

HDFC ERGO General Insurance Company Plans give you the benefit of affordable coverage for your property and possessions against almost any eventuality.

HDFC ERGO Home Insurance:

The home insurance policy covers the superstructure as well as the belongings inside the house for up to 5 years. It also covers against man-made or natural disasters such as fire, lightning, explosion or implosion, floods, water inundation, storms, riots, strikes, earthquakes as well as burglary, theft, larceny and terrorism.

HDFC ERGO Standard Fire and Special Perils Insurance:

This is a comprehensive home insurance policy protecting one’s property and possessions against almost any eventuality including risk due to fire, lightning, explosion, flood, storm, riot, strike, terrorism, earthquake, etc.

HDFC ERGO Travel Insurance:

HDFC ERGO General Insurance Company's plans help you to explore and enjoy new destinations without any worries.

Travel Insurance Plan:

It is a comprehensive and affordable travel insurance policy for business and leisure travel offering benefits like cashless hospitalization, instant issue of policy and 24x7 international helpline assistance without the need for any health check-up. The plan covers medical expenses, trip cancellation charges, loss due to damage or loss of luggage, flight accidents and other related expenses on trips abroad. It comes in individual as well as family floater format. The family floater plan by HDFC ERGO travel insurance covers the insured and his/her spouse, up to the age of 60 years and a maximum of two children from ages of 3 months onwards until the age of 21 years.

HDFC ERGO Student Travel Insurance:

Student Suraksha is a comprehensive, overseas student travel insurance policy designed for Indian students (between the ages of 16 and 35 years) studying abroad to ensure their financial security in case of emergencies.

HDFC ERGO Personal Accident:

A personal accident policy is strongly recommended to everyone not only to protect their families in the event of a mishap like accidental death, but in addition also to cover disablement, leading to loss of earning capacity, at competitive premium rates. A personal accident cover is very effective in making you financially independent and ensures that you have a dignified future, no matter what happens.

Commercial Insurance

HDFC ERGO General Insurance Company Limited offers a range of commercial insurance solutions catering to the corporate and business market. Commercial firms can choose from any of the policies as per their requirements.

  • Knowledge Series
  • Specialty Insurance
  • Property & Misc Insurance
  • Casualty Insurance
  • Group Insurance

Rural Insurance

HDFC ERGO General Insurance Company Limited also offers insurance solutions for the rural customers including farmers, dairy owners and tradesmen.

  • Agriculture Insurance
  • Cattle Insurance

HDFC ERGO General Insurance Co. Ltd Distribution Network:

HDFC ERGO General Insurance Company Limited has a multichannel distribution network. Its products are also available online through its own website and insurance aggregators. HDFC Ergo has a large network in India across 113 cities and multiple branches in some cities. The company has a large basket of products to meet the different insurance requirements of individuals and companies. HDFC ERGO General Insurance Company has been expanding its presence across the country and is today present across 113 cities with 127 branch offices with an employee base of over 3600 professionals.

HDFC ERGO Insurance Renewal Process

The insurance company allows its customer to easily renew an existing policy in the following ways:

HDFC ERGO Online Renewal Process

HDFC ERGO Policy Renewal is a simple and convenient process. Just by following the steps mentioned below you can get your policy renewed:  

  • Visit their official site and select the Instant Renewal option
  • Submit the insurance policy details
  • You can also opt for additional benefits to enhance the scope of coverage
  • Once you enter all the required details, you will know the cost of renewal premium
  • You can pay online and your policy will be instantly renewed
  • The confirmation will be sent over the email

Renewal of Policies from Other Insurers with HDFC Ergo General Insurance

HDFC Ergo follows a flexible approach towards renewing policies purchase from another insurance provider as well. Simply visit the insurer’s site, provide your expiring insurance policy details and simply make the payment online. With the online purchase, the No claim bonus will also remain intact.

Premium Payment process of HDFC Ergo Insurance Company

HDFC Online Insurance Payment process

The insurer does not want its customers to go through the hassle of making the payment offline. To make it simple, the insurer allows its customers to make the payment online and the procedure goes as follows: 

  • Log on to the insurance company’s official website and click on the ‘Renew Online’ Option
  • The website will direct you to another page, where you need to enter the general insurance policy number
  • Now click on the Proceed button and view your policy details before making the payment
  • Ensure that all the details are true and accurate before you click on the payment button.

And the policy will be instantly renewed and mailed on the official email address. After a few days, the hard copy of the policy is also sent on the official email address.  You can also check your HDFC ERGO Policy Status on their website.

HDFC Ergo General Insurance Offline payment process

You can visit the nearest HDFC Ergo branch and get your policy renewed.  And the payment can also be made at the branch itself. Timely renewal is important to enjoy the continuous benefits of any insurance policy.

HDFC Ergo Online Claim

Just like purchase and renewal, the insurer follows a simple and effective claim process.

  • HDFC ERGO Claim Form can also be easily downloaded from the insurer’ site
  • Simply fill the information and submit the duly signed claim form
  • After the claim request is approved, you can also check the HDFC ERGO Claim Status online

Awards and Achievements of HDFC Ergo Insurance Company Limited

The insurance provider has been accredited with a number of awards for its seamless insurance services:

  • Ergo Award 2015
  • ICAI Awards for Excellence in Financial Reporting
  • Gold Shield ICAI Awards 2012-13 for Excellence in Financial Reporting
  • HR Excellence through technology award 2012(at Asia's Best Employer Brand Awards)
  • Best General Insurance Company in India 2013 (by International Alternative Investment Review (IAIR))
  • Best Customer Experience Award of the Year (under the General Insurance Sector) by KamiKaze
  • Best Insurance Company in Private Sector – General 2014
  • Best General Insurance Company in India 2014 by International Alternative Investment Review (IAIR)
  • Best Employer Brand Award ( IPE BFSI )
  • Best Investor Education & Category Enhancement – Insurance 2012 ( by UTV Bloomberg - Financial Leadership Awards )
  • ICAI Awards for Excellence in Financial Reporting( for Excellence in Financial Reporting by Institute of Chartered Accountants of India (ICAI) under the Category IV – Insurance Sector )

HDFC ERGO General Insurance FAQs

Q1. How can I pay my HDFC ERGO policy premium? What are the various modes of payment?

The premium for an HDFC ERGO General Insurance plan can be paid both online and offline. It can be paid through the following three modes:

  • Online payment via debit card/ credit card or internet banking
  • Automatic deduction from the bank account
  • Cash and cheque

Q2. How can I check the status of my HDFC ERGO policy?

You can check the status of your HDFC ERGO policy by visiting the official website of the insurer. Existing users can log in using their email id and password. New users can register themselves at the portal and login thereafter to check the status of their insurance policy.

Q3. What is the procedure to renew my HDFC ERGO policy?

In order to renew your insurance policy by HDFC ERGO, visit the official website of the insurer and go to renew section. Enter your policy number, mobile number or your email id. Pay the premium for your policy online to renew your policy. Download your renewed HDFC ERGO policy document.

Q4. What is the claim settlement process of HDFC ERGO General Insurance Company?

HDFC ERGO should be informed about any claims within 24 hours of hospitalization. All cashless claims will be settled by the insurer directly with the network hospital. In case of reimbursement claims, all the required documents should be submitted to HDFC ERGO immediately after getting discharged from the hospital. All reimbursement claims will be settled by the insurer within 7 days of receiving all the required documents.

Q5. What is the cancellation process for an HDFC ERGO policy?

HDFC ERGO General Insurance gives a 15-day free-look period that allows a policyholder to cancel the policy within the first 15 days of the policy commencement. If the policy needs to be canceled after the free-look period, you can do so by paying some cancelation charges. The premium will be refunded after deducting the cancelation charges.

HDFC Ergo General Insurance News

  • Buy GIC Reinsurance, price target Rs 270: HDFC Securities

    With a target price of Rs. 270, HDFC Securities has given a ‘buy rate’ on GIC (General Insurance Corporation of India) Reinsurance, which was closed at Rs.131.60. It is noticed that GIC RE shares closed at 8.15 percent down from 139.75. Formed in the year 1972, supervising, controlling and carrying out the general insurance business throughout India is the main purpose of General Insurance Corporation of India (GIC). Gradually, all shares of general insurance companies held by GOI were transferred to GIC. However, GIC continues to make underwriting losses.

    In order to improve its financial performance, HDFC was quite hopeful for the steps taken to increase in insurance rates for property and lower crop insurance in the financial year 21 to reduce combined ratios for the organization. However, the company needs to improve its financial performance as soon as possible to ensure an additional 10.8% government's share by September 2020.

HDFC ERGO General Insurance Reviews & Ratings
4 / 5 (Based on 165 Reviews)
(Showing Newest 15 reviews)
Bangalore, April 13, 2017
Long term HDFC health insurance plan
I recently bought a family floater plan which covers me and my wife for a period of 2 years . HDFC ERGO health insurance offers 10% discounts on a 2 year plan which I think I haven't seen with other companies.
Chandigarh, April 12, 2017
HDFC health insurance plan is versatile
HDFC ERGO health insurance plan seems quite versatile. I am usually a fit person and due to which I could increase my sum assured this year due to no claims last year without paying a single extra penny on previous premium.
Noida, April 12, 2017
Affordable premium with HDFC Ergo Insurance
The best thing about HDFC health insurance policy is nominal premium and tax benefits as well. I hope, though ,I never have to file a claim... this health insurance plan gives me a sense of security
Allahabad, April 11, 2017
HDFC health insurance plan is good for pregnant women
I was looking for a pregnancy insurance plan after pregnant. I must say that HDFC Health Suraksha Gold Plan was the answer to my in securities regarding the expenses during the regular check ups and medicinal requirements. The response is too good.
Villupuram, April 11, 2017
Good to go with HDFC Ergo health insurance
I find it a good plan. Everything is manageable from the premium to renewal service. I got instant answers to my questions from customer care. Thanks and Keep it up!!
Mumbai, March 25, 2017
i asked many people about this policy they said premium is high it doesn't matterwhat is ehr premium see what benefit giving the company hdfc not putting any limit on hospitalisation expenses. so it's osssssssssssssssssam
Gurgaon, October 24, 2016
Drive wheels with good insurance
To safe drive and take precautions before any unwanted situation happens, everyone need insurance. I have hdfc two wheeler insurance which is really very good and more benefits in low premiums. Policy coverage is high approx.90%, Claiming is simple and easy to make by taking help of executives of the company. Great experience, no delay in any service, less paperwork, online web facilities.
Kolkata, October 21, 2016
Travel with safety
After long web search, finally got travel insurance policy which is very impressive and the rewards are the best part. Service is very fast which is facilitated by the executives and the staff members. The loss is reimbursed by the insurance company.
Pratapgarh, October 21, 2016
Get your motor secured
Having trouble to choose in wide range of car insurance plans. Then my colleague suggested me hdfc ergo general insurance, I see terms and conditions which is very beneficial so i buy it in less premium. Policy coverage is high and claims are easy to sanctioned.
Guna, October 21, 2016
Trustable Insurers
When i listen about the hdfc ergo general insurance company ltd. I took the health insurance plan at very less amount. Service is fast and the executives assist 24X7. Policy coverage is high and claims are easy to get. Ambulance free service for policy holder.
Haridwar, October 17, 2016
Low premium,high returns
My colleague introduce a health insurance plan to me, which is good and in budget. The premium of the policy less and the coverage is high. Claiming process of the plan is easy because the service given by the executives and staff members of the company is fast and on time.
Mahabub_nagar, October 17, 2016
Ergo general insurance policy
After a long time i got health insurance policy for my whole family through hdfc ergo general insurance. Service is fantastic and so quick. Investment is less in this policy but the return after policy get matured is really very high. Updates are mailed to me time to time.
Karnal, October 06, 2016
Good To Have My Insurance
Everybody needs two wheeler insurance policy for security reasons. I have one from hdfc ergo general insurance, absolutely fantastic policy no second doubt in that. Service is fabulous and staff and all other team members works very hard to satisfy the customer.
Kalyanpur, October 06, 2016
Maximum Coverage
My insurance policy is not a normal one, it provides maximum coverage benefits in very less investments. Claims are easy to get because the executives work 24X7 for customers. Nice travel insurance by hdfc ergo general insurance. Online updates are very easy to get and anyone can access it easily.
Nilgiris, October 06, 2016
Unbeatable Policy
Car insurance plan which I purchase from hdfc ergo insurance company is very good with high coverage rate. Premium of the plan is low but the refunds are high. Service given by members of the company is fantastic and always on time.
Gurgaon, October 05, 2016
Best Health Insurance
The hdfc ergo general insurance company provides me health insurance plan at very low premiums. Coverage of the insurance plan is high and claims are even better. Service provided by the executives is fast and on time.
Gwalior, September 30, 2016
Two Wheeler Insurance
Premium of my two wheeler insurance plan is very less which i buy from hdfc ergo general insurance. The coverage is also good with high claims. All parts are covered in the insurance plan. Tow facility is also available and number of garages are very big.
Ambattur, September 30, 2016
High Returns
Got the travel insurance at cheap rates from hdfc ergo general insurance. The service is fast and very responsive staff members of the company. If luggage is lost or any belongings then the whole amount is reimbursed by the insurance company.
Karnal, September 30, 2016
HDFC Car Plan
Policy coverage is very high approx. 89% and the premium is less in compare to investment. Service is high as because the number of garages are very big in number. Tow service is also facilitated by the company and it may not cost anything at some terms. Great experience with hdfc ergo general insurance.
Rourkela, September 29, 2016
HDFC Insurance
Policy I have is hdfc ergo health insurance plan which is very low at price and the claims are easy to sanctioned. Service provided by the executives is really very good with ambulance free service. Policy coverage is high ~90%.
Isanagar, August 26, 2016
Perfect Insurance Policy
Bike insurance from hdfc ergo general insurance in less investment and service is superb. Online renewal is possible through online portal which can be handled by anyone. Claims are simple to sanctioned. Tow facility is also there for free and except tires the whole vehicle is secured.
Zahirabad, August 26, 2016
HDFC travel insurance
Recently buy hdfc ergo travel insurance plan in low premiums. Service is fast and the reimbursement of the lost baggage is given by the company. Policy coverage is good and claims are easily sanctioned. Just the cancellation amount of the ticket is not possible.
Lowada, August 23, 2016
superb plan
Just completed my tour, thank god i purchased travel insurance policy from hdfc ergo insurance. The premium is less and the refunds are more. I lost my bag while travelling, the company reimbursed my whole lost. Great service.
Basantpur, August 23, 2016
Good Insurance
Good policy coverage ~90% and car tow is at any location without any charges. The service is fantastic which reduces paperwork. Online renewal of the insurance policy is very easy to make by online portal service. Regular updates send by the executives on my email id.
Raj_nagar, August 23, 2016
HDFC general insurance company is one of the best insurers, i bought a health plan in very low premium. Service is fantastic and online renewal is very easy to make through online portal. The ambulance is facilitate for free and accidental death benefit is inbuilt in it.