The customer support department of Aditya Birla Sun Life is quick and smooth. It helps insurance buyers with any kind of detail they require about their plans. The customer service department of an insurer is highly functional in solving their customer’s queries.
*Tax benefit is subject to changes in tax laws.
**All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply
Aditya Birla Sun Life Insurance Company Ltd., (ABSLI) one of the leading private insurers in India, is a joint collaboration between Aditya Birla Group and Sun Life Financial Inc., a leading international financial services company in Canada. It offers a comprehensive range of products across the life cycle of the customer, involving wealth protection plans, children's future plans, traditional term plans, retirement and pension plans, and Unit Linked Insurance Plans. ABCLI is committed to serving the end-to-end financial service requirements of its customers. The company provides services to more than 17000 employees, and more than 2 Lakh agents are associated with the company.
As a customer, you can contact the customer assistance team through different channels. The customer support is highly efficient that addresses the issues of their customers quickly. So, if you are checking out for any information about these plans or have any policy related queries, here are the right channels to contact them.
In case of any issues or queries related to the insurance services and products accessible by Aditya Birla Sun Life Insurance, you can call on Aditya Birla life toll–free customer care number.
Aditya Birla Insurance Customer care number (Toll-free) within India: 1800-270-7000
Toll-free outside India: +91 8045860777
The customer service is available from 10:00 am to 07:00 pm on all 7 days.
You can contact the customer service team mentioning your query or concern in detail at their official email ID at email@example.com
For NRI’s customers: firstname.lastname@example.org
The team will respond to you with the requested information in a fixed time frame.
You can use the ‘Chat with Us’ online option to chat on the website’s homepage and then share your queries over chat. This virtual assistant is available to help their customers 24X7.
In order to register, you can give a missed call on the Aditya Birla Insurance Helpline number i.e., +91 7676690033, and can also send SMS ‘OPTIN’ TO 567679 from your registered contact number.
You can also contact the insurer’s customer service team by sending a ‘Hi’ on WhatsApp number +91 8828800040.
If you want to get detailed information on the insurance policies offered by Aditya Birla Sun Life or have any questions on the same, an insurer can arrange a meeting with an expert. In order to opt for the free service, click on the ‘Send an Advisor’ option present on the right side of the menu on the tab ‘Contact Us’. Then, fill in all the details such as email id, name, mobile number, location, age, and others. A representative will call you back and then you can arrange a meeting with the expert to get the right information on the policies in which you are interested.
You can visit any nearest branch of an insurer in order to get your concerns or queries solved or to buy a new life insurance policy. To locate the nearest branch of Aditya Birla Life Insurance in your region, visit the section ‘Contact Us’ on the official website of the insurer. Then click on the ‘Locate Us’ tab present on the right side of the menu. The page will also provide you with information about the medical facilities and alternate centers for premium in and around your locality.
Customers can send the request to receive information about the policy using the ‘MyAlerts’ facility offered by the insurer. You can send an SMS on 567679 to receive details on the following queries:
Send PPC[Space] [Policy number] to get the premium paid certificate.
Send POLICY DETAILS [Space] [Policy Number] to know the policy status, frequency, and premium amount.
Send FUND VALUE [Space] [Policy Number] to get the current fund value of your plan
Send RENEWAL[Space] [Policy Number] to know the policy renewal due date
Send ALLOCATION[Space] [Policy Number] to receive details on the allocation of future premiums
Send BSLINAV [Space][MM/DD/YYYY] to know the NAV of a particular date
Send BSLINAV [Space] [FUND OPTION] to know the NAV of a particular fund
Send PANCARD[Space] [Policy Number] [Space] [PAN Number]to update the details on PAN Card
Send Email[Space][Policy Number][Space][your email ID] to update the email ID
Send SALAHKARI[Space][Your policy number] to get a call back from Aditya Birla Sun Life
Send UPDATE[Space][Policy Number][Space][Policyholder’s DOB in DDMMYYYY] to update your mobile number
If you are not satisfied with the offered services or the response provided to you by the customer support, you can raise a complaint by following the below steps:
Step 1: Click on ‘Give Feedback’ present on the customer service page. Then, after clicking on redressal, you will be transferred to a complaint page where you can register your complaint using the ‘Click here’ option. You will then receive a token number through e-mail or will get a response within 10 days after registering a complaint.
Step 2: If you are not satisfied with the response, you can reach out to the Grievance Redressal Office by providing the token number in the complaints section.
Step 3: As an alternative, you can reach out to the Chief Grievance Redressal Officer by providing the token number in the complaints section.
Step 4: You can also submit the Grievance through the post to Aditya Birla Sun Life Insurance
The Aditya Birla Sun life helpline number is available 24X7. You can contact them from 10:00 am to 07:pm to solve your queries related to policy. The customer support team is highly functional and responds quickly.
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