Aviva Life Insurance Customer care

Aviva Life Insurance Company

Aviva India is a joint venture between India’s reputed business houses, Dabur Invest Corporation., and Aviva Plc., a UK insurance group. The company focuses on providing the finest customer experience and the highest levels of insurance service through digital innovations. With a Claim settlement ratio of 98.75% FY 2022-23, the company serves 33 million customers across 16 countries.

As a customer, you can contact the Aviva life insurance customer care staff through different channels. Customer care is highly efficient that addresses the complaints of their customer quickly. So, if you are looking out for any information about Aviva Life Insurance Plans or have any policy-related doubts, here are the different ways to contact them.

Aviva Life Insurance Customer Care – Register A Complaint

Aviva life insurance provides quick and best services to their customers. However, if in case they face any issue or want to register a complaint, they can directly contact Aviva Customer care through any of the following channels:

1. Aviva Life Insurance Customer Care – Toll-Free Number

   Customers who want to contact the customer support department of Aviva Life Insurance can do this by calling their toll-free helpline number.
   Aviva life insurance Toll-Free Number: 18001037766 / 0124-2709046 

2. Aviva Life Insurance Customer Care – Send an Email

   In case you have any queries, issues, complaints, or grievances which require instant resolution, then you can just write a mail to the support staff at Aviva Life Insurance. The email id is to contact the team customerservices@avivaindia[dot]com.

   The NRI customers can contact the Aviva life insurance company at customerservices@avivaindia[dot]com to resolve their queries.

   Yet, if the customer is not happy with the reply they have received from the department of customer support, you have the option to escalate your query by submitting a complaint to the email id complaints@avivaindia[dot]com.

3. Aviva Life Insurance - Whatsapp

   You can get in touch with Aviva life insurance customer care online on Whatsapp by texting ‘Hi’ at 987-314-9080. 

4. Aviva Life Insurance – Online Query Registration

   Customers can submit their complaints related to your Aviva life insurance plan online by going to the official website of Aviva life insurance India.

   • Click on the ‘Register a query’ tab and then ‘Submit your complaint online’.

   • Now, you will be redirected to a separate page wherein you are required to enter some details like your policy number, name, mobile number, and email-id.

   • Then, choose the type of inquiry you want to register, whether a general complaint or query.

   • Type your complaint or query in the provided space.

   • After explaining your issue, type the security or captcha code and click ‘Submit’.

5. Aviva Life Insurance Customer Care – Nearest Branch

   Customers can also visit the Aviva life insurance nearest branch and get in touch with the Grievance Office which will help you in solving your queries or lodging your complaint.

6. Aviva Life Insurance Main Office – Post

   Another channel by which clients can also submit their complaints and contact the customer support staff by writing directly to the head office of Aviva Life Insurance in India. The address is:
   4th floor, Block A, DLF Cyber Park
   NH-8, Gurugram, Haryana – 122008, India
   Customers will get an acknowledgment of the raised complaint within 3 working days from the time of receiving the complaint and their response within 14 days from the receipt date of your complaint.

7. Aviva Life Insurance - Register Online Complaint 

   Step 1: Customers can also register a complaint about Aviva products by visiting the Aviva Life Insurance website. 

   Step 2: Click on ‘Register a Complaint’ and then select ‘lodge your complaint online’. 

   Step 3: You will be redirected to the main page, where you will provide information such as life insurance policy number, first name and last name, mobile number, and email ID. 

   Step 4: Then, choose the type of complaint you want to register

   Step 5: Enter the security code and submit your complaint. 

Wrapping It Up!

The Aviva life insurance customer care staff is highly functional and responds within 14 days of receiving the receipt of your complaint. This allows the customers to get their queries resolved online or offline at their convenience.

FAQ's