Prices Increasing soon Prices Increasing Soon

PNB MetLife Claim Settlement Ratio

PNB MetLife India Insurance Company Limited (PNB MetLife) is a renowned life insurance company in India. They have a high CSR of 99.1% in the financial year 2022-23, which means they a commendable track record of quick and efficient claim settlement. They provide a comprehensive range of plans to meet different needs of people. Let's understand the the claim settlement process of PNB MetLife Insurance in this article. 

Read more
Gets ₹1 Cr. Life Cover at just
COVID-19 Covered
The Policybazaar Advantage
Dedicated claim support for family FREE
Upto 10% discount for buying online
Only certified experts will call you on 100% recorded lines
We are rated~
6.7 Crore
Registered Consumers
Insurance Partners
3.4 Crore
Policies Sold

#All savings and online discounts are provided by insurers as per IRDAI approved insurance plans | Standard Terms and Conditions Apply

By clicking on "View plans" you agree to our Privacy Policy and Terms of use

~Source - Google Review Rating available on:-

Life is Unpredictable! Protect your family’s future
Get ₹1 Crore Life cover starting from ₹384/month+
We don’t spam
Check Your Premium Now
Please wait. We Are Processing..
Get Updates on WhatsApp
The Policybazaar Advantage
Policybazaar Advantage Icon
Dedicated claim support for family FREE
Policybazaar team will help and support you at the time of claim. A personal claim handler from our team of experts will get in touch with you when your nominee applies for a claim on our website.
Policybazaar Advantage Icon
100% calls recorded to ensure no mis-selling
We will make sure you get what is promised by the advisors. We conduct regular monitoring of our calls to make sure you get the best experience.
Policybazaar Advantage Icon
Exclusive lifetime discount upto 5% for buying online
The discounts will be valid for the entire policy payment term and is not available if you choose to buy the insurance through offline agents.
Policybazaar Advantage Icon
Advisors available in your city
Our advisors are available in more than 55 cities across India and can help you at your doorstep in understanding the plans and in documentation.
Policybazaar Advantage Icon
Refund at the click of a button
In case you aren’t happy with your purchase, you can cancel your policy hassle-free at the click of a button. We will help you with the cancellation and refund of your policy.

What is an PNB MetLife Insurance Claim?

A PNB MetLife insurance claim is when you formally ask your insurer (in this case, PNB Metlife India Insurance) to pay you the death benefit if the policyholder unfortunately dies or the maturity benefit if the policyholder survives the entire policy term. 

While term Insurance is a deal between you and the insurance company where you pay regular premiums, and they promise to cover loss of your life with a lump sum amount. This amount must be paid to the nominee when they file a claim and let the company know of the policyholder’s death, so the insurer can pay the nominees the death benefit.

one crore term plan

Term Plans


Life Cover

@ Starting from ₹ 16/day+


Life Cover

@ Starting from ₹ 8/day+


Life Cover

@ Starting from ₹ 12/day+

What is PNB MetLife Claim Settlement Ratio?

PNB MetLife Claim Settlement Ratio denotes the percentage of claims the insurance company gained in a financial year. In the financial year 2022-23, PNB MetLife India Insurance had a claim settlement ratio (CSR) of 99.1%, which denotes a very good record of settling claims in the previous financial year. IRDAI releases the claim settlement ratio for life insurance every year for all insurance providers. The following formula is used to calculate the claim settlement ratio:

Claim Settlement Ratio = (Number of settled claims / Number of received claims) x 100

If an insurance provider secured a 95% claim settlement ratio for 5 consecutive years, then it suggests that the company is trustworthy and will definitely settle claims. You must buy term plan from an insurer that has over 95% CSR for 5 consecutive years for quick claim settlement in the future.

one crore term plan

Secure Your Family Future Today


Term Plan Starting @ ₹449/month+

Get an online discount of upto 10%+

Compare 40+ plans from 15 Insurers

+Standard T&C Applied

What are the Steps Involved in PNB MetLife India Insurance Claim Process?

PNB MetLife India Insurance claim settlement is one of the important services offered by the insurer to its customer. They provide a customer-focused approach to claiming life insurance payouts. The process mainly includes the following steps:

  • Claim Intimation 

  • Document Submission 

  • Claim Settlement 

PNB MetLife India Life Insurance settle claims in 3 steps. Let’s discuss these steps in detail: 

  1. Intimation of Claim

    After the life assured passes away unfortunately, the nominee can intimate the PNB MetLife Term Insurance or life insurance claim process by firstly, sending the Death Claim Form to the head office, or nearest branches/offices, either by Email or in person, along with the attested identification proof and the address proof of the nominee. You can find the Death Claim Form online on the insurer’s official website and in branch offices for offline access.

  2. Document Submission

    The nominee/claimant needs to submit required documents along with the form to confirm the information provided to the insurance company regarding the policyholder's death. Here are the documents the nominee should provide within the specified time frame:

    Death Types Documents Required
    Mandatory Documents 
    • Original documents of the policy
    • Death Claim Form
    • Canceled Cheque with NEFT details
    • Nominee/Claimant’s ID and Address Proof
    Additional Documents Required: 
    In case of Medical//Natural deaths
    • Consulted Doctor’s Statement 
    • Certificate of hospital treating the deceased policyholder
    • Employer Certificate or Educational Institute Certificate of policyholder
    • Additional treatment/hospital/ records
    In case of accidental/unnatural deaths
    • Police Reports (Panchnama, FIR, Police Investigation Report, Charge sheet)
    • Autopsy/Post Mortem report (PMR) and Viscera Report
  3. Settlement of Claim

    Once the insurer gets all the necessary documents and forms, the claim settlement process starts. They check and confirm the documents as required, make a decision (depending on Terms & Conditions), and inform the nominee/claimant about it.

How to File or Report PNB MetLife Insurance Claim? 

Understanding the significance of the claim settlement ratio when buying a life insurance plan is important. Equally crucial is acquainting your family members with the claims process of PNB MetLife. 

Here are 4 ways through which you can initiate a claim with PNB MetLife: 

  • File claim online: 

    Report a new claim with PNB MetLife or keep a track of your existing claim on the insurer’s official website. 

  • Write to PNB MetLife

    Download and then submit the claim application form through email : claimshelpdesk@pnbmetlife[dxot]com. 

  • Write a letter 

    Visit the nearest PNB MetLife office branch and report a claim with PNB MetLife through post.


  • Q: What are the guidelines for claim processing?

    Ans: As per the IRDAI guidelines, an insurance company can take up to 30days for settling a claim after receiving the necessary documents. For cases where an investigation is required, a period of 90 days is allowed followed by 30-days for making the final decision.
  • Q: Do any exclusion criteria involved in the insurance policies?

    Ans: For the first year of the policy, suicide is considered as the exclusion for life cover. Several other rider benefits are considered exclusions as per the terms and conditions of the policy.
  • Q: If a death occurs abroad, what is the process of claim?

    Ans: Similar documents are required for processing a claim of national death. However, the embassy of that country is required to attest to the death certificate.
  • Q: Who can receive the claim?

    Ans: The claim benefits can be received by the nominee if the insurance is for the policyholder. If the insured is for someone other than the policyholder, then the claim will be received by the proposer, assignee, or trustee.
  • Q: What is PNB Metlife Claim Ratio in FY 2022-23?

    Ans: PNB Metlife Claim Settlement Ratio in FY 2022-23 is 99.1%.
  • Q: Why is PNB Claim Settlement Ratio important?

    Ans: The PNB Claim Settlement Ratio is important for customers because it indicates the percentage of claims settled by the insurer in a particular financial year, offering insight into its reliability and ability to honor claims promptly.
  • Q: What is PNB Metlife insurance claim settlement ratio?

    Ans: The PNB MetLife insurance claim settlement ratio represents the percentage of claims successfully settled by PNB MetLife Insurance within a given period (i.e. in one financial year), reflecting the insurer's efficiency and reliability in fulfilling policyholder claims.
  • Q: How to PNB Metlife Login?

    Ans: PNB Metlife Login can be done by simply entering Mobile Number/Email ID/Client ID/User ID and then by entering the password. PNB Metlife Customer Login can also be done by following the same procedure.

Premium By Age

Pnb-metlife-life-insurance articles

  • Recent Article
  • Popular Articles
11 Apr 2024

PNB Metlife Mera Wealth Plan

The PNB MetLife Mera Wealth Plan is a Unit-Linked Insurance Plan

Read more
16 Sep 2022

PNB MetLife Aajeevan Suraksha Plan

PNB MetLife Aajeevan Suraksha is a comprehensive and

Read more
26 May 2022

PNB Term Insurance For Housewife

Term insurance means protection against risks in Life. While the

Read more
16 Sep 2022

PNB MetLife Aajeevan Suraksha Plan

PNB MetLife Aajeevan Suraksha is a comprehensive and wide-ranging protection policy that offers you the

Read more
11 Apr 2024

PNB Metlife Mera Wealth Plan

The PNB MetLife Mera Wealth Plan is a Unit-Linked Insurance Plan (ULIP) and savings plan designed to help you

Read more
Need Help? Request Callback
View Plans
Download the Policybazaar app
to manage all your insurance needs.