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SBI Life Insurance Claim Process

SBI Life Insurance started its operations in 2001 and is a joint scheme between SBI (State Bank of India) and BNP Paribas Cardif, two highly distinguished insurance service providers in the market. SBI Life strives to make insurance services accessible to all with its extensive presence across India through its 18,236 employees and 947 offices. The company has a great claim payout and offers a simple, hassle-free way to file a claim.

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Policybazaar team will help and support you at the time of claim. A personal claim handler from our team of experts will get in touch with you when your nominee applies for a claim on our website.
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Let’s discuss the SBI Life Insurance claim process and the documents required:

What Is The SBI Life Claim Settlement Process?

SBI Life Insurance plans come with a quick and simple claim settlement process. Insurer allows you to settle a claim offline and online. SBI Life Insurance ensures that the claim amount is received by the eligible person/family, comfortably and easily. The company has achieved a claim settlement ratio of 97.33% in the financial year 2021-22, indicating a fast settlement of death claims. SBI Life claim process follows 3 quick steps for the hassle-free experience of a customer.

How to File SBI Life Insurance Death Claim?

SBI Life claim process comprises of 3 easy steps which are: 

  1. Step 1: Claim Intimation 

    In order to intimate the insurer about the claim, the life assured can file the claim via online on the official website of the SBI Life Insurance, or via offline mode i.e., by submitting the completely filled claim application form along with required documents at the SBI’s nearest office branch or life assured can mail the form along with requested documents at the SBI’s official email ID

  2. Step2: Documents Submission 

    The life assured is required to submit the requested documents for each type of claim at the online portal or the nearest SBI branch office. Moreover, they may also request for other documents for checking the claim admissibility. In such cases, you will have to submit those documents on time. 

  3. Claim Decision and Settlement 

    All the claims will be examined on the basis of claim documents that you or your family will submit and the details that the insured provided to the insurer in the proposal form. Once a claim settlement and a decision is taken, the amount of the claim will be released as per the policy’s T&Cs. The company claim assistance team will guide you throughout the SBI Life Insurance death claim process in making you understand your requirements and also helps in faster completion of documents submission.

What Are The Documents Required For Completing SBI Life Insurance Claim Process?

Here are the documents required for completing SBI life insurance claim process.

  1. Compulsory Documents 

    • Claim Application  

    • Original documents of policy 

    • Death certificate (attested/original) issued by a local authority 

    • Present address proof of claimant 

    • Photo ID copy of Claimant 

    • Mandate form 

    • Bank passbook copy 

    • Cancelled cheque having pre-printed bank account number and name

  2. Additional Required Documents 

    • Certificate by Medical attendant 

    • Certificate by the hospital where life assured gets treated  

    • FIR/Panchanama/Post-mortem report copy 

    • Copy of Police Final Report/Inquest Report copy/Chemical viscera examination report/Verdict of magistrate 

If TDS is valid and the buyer is living in a republic where DTAA is valid, the following additional documents will be submitted by the buyer to opt for DTAA advantage for tax exemption: 

  • Form 10F 

  • Certificate of Tax Residency 

  • Proof of Residence give out by the Government of the country in which the buyer is residing 

What Are The Important Points to Remember While Completing SBI Life Insurance Death Claim Process?

Here are the important points to keep in mind while completing the SBI Life Insurance Death Claim Process:

  • The chances of investigation are less if the life insurance policy is more than 3 years old 

  • A death claim should be intimated as early as possible after the occurrence of unfortunate even to the life assured 

  • Make sure to submit the documents required to file a claim on time for a speedy decision

What are the Reasons for Rejecting the SBI Life Insurance Claim?

The rejection of a claim from SBI Life Insurance may occur under the following conditions:

  • If the policyholder fails to furnish accurate details in the claim application or neglects to submit the necessary documents.
  • Term life insurance claims may also be rejected for not updating the nominee's information and the policy lapses due to non-payment of premiums.
  • Moreover, hiding crucial information, such as removing medical history or not disclosing lifestyle habits like alcohol or tobacco habits, can also lead to the rejection of a life and term insurance claim.

Wrapping it Up!

Initiating the SBI Life insurance claim is a crucial step that requires careful attention following the policyholder's untimely demise. It ensures financial protection towards the policyholder's beneficiaries after his/her demise. Correctly submitted SBI Life insurance claim forms and documents accelerate the processing time, ensuring timely financial support for the family in the event of the policyholder's unfortunate death or upon plan maturity.


  • Q: What are the essential steps in the SBI Life Insurance claim process?

    Answer: The process involves three steps: Claim Intimation, Documents Submission, and Claim Decision and Settlement.
  • Q. Why are life insurance claims rejected?

    Answer: Life insurance claims may be rejected if false information is discovered during verification, as the insurer reserves the right to reject claims based on inaccuracies in the information provided by the policyholder.
  • Q. What documents are required for the SBI Life Insurance claim process?

    Answer: Compulsory documents include claim application, original policy documents, death certificate, address proof, photo ID of the claimant, mandate form, and bank details. Additional documents may be required based on the claim type.
  • Q. What is the SBI Life Insurance claim settlement ratio?

    Answer: As of the financial year 2021-22, the claim settlement ratio for SBI Life Insurance is 97.33%, indicating a high rate of successful claim settlements.

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