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SBI Life Insurance Claim Process

SBI Life Insurance offers a diverse range of insurance products that help customers secure their loved ones in the unfortunate event of their death. In the financial year 2022-23, its claim settlement ratio (CSR) stands at 95%, reflecting its quick and trustworthy settlement of death claims.

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Policybazaar team will help and support you at the time of claim. A personal claim handler from our team of experts will get in touch with you when your nominee applies for a claim on our website.
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Let’s discuss the SBI Life Insurance claim process and the list of documents required:

What Is The SBI Life Claim Settlement Process?

SBI Life Insurance plans come with a quick and simple claim settlement process. Insurer allows you to settle a claim offline and online. SBI Life Insurance ensures that the claim amount is received by the eligible person/family comfortably and easily. The company has achieved a claim settlement ratio of 95% in the financial year 2022-23, indicating a fast settlement of death claims. SBI Life claim process follows 3 quick steps for a hassle-free experience for a customer.

  1. Intimation of Claim

    When the policyholder passes away, the nominee can initiate the term insurance claim process by filling out the Death Claim Form. This form can be submitted to the head office, bank branches, or nearest offices or emailed to the insurer. The nominee should also include proof of identification and address. The Death Claim Form is available online on the company's website and offline at branch offices.

  2. Document Submission 

    The nominee or claimant needs to submit the necessary documents along with the form to confirm the details provided to the insurance company regarding the policyholder's death. These documents should be provided within the given timeframe. You can refer to the table below for the list of required documents.

    Death Types Documents Required
    Mandatory Documents 
    • Original documents of the policy
    • Death Claim Form
    • Cancelled Cheque with NEFT details
    • Nominee/Claimant’s ID and Address Proof
    Additional Documents Required: 
    In case of Medical//Natural deaths
    • Consulted Doctor’s Statement 
    • Employer Certificate or Educational Institute Certificate of Policyholder
    • Certificate of the hospital treating the deceased policyholder
    • Additional treatment/hospital/ records
    In case of accidental/unnatural deaths
    • Police Reports (Panchnama, FIR, Police Investigation Report, Charge sheet)
    • Autopsy/Post Mortem report (PMR) and Viscera Report
  3. Settlement of Claim

    After receiving all required documents and forms, the company initiates the claim process. They carefully review and verify the documents, assess the claim (subject to terms and conditions), and then notify the nominee or claimant of the decision.

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What Are The Important Points to Remember While Completing SBI Life Insurance Death Claim Process?

Here are the important points to keep in mind while completing the SBI Life Insurance Death Claim Process:

  • The chances of investigation are less if the life insurance policy is more than 3 years old 
  • A death claim should be intimated as early as possible after the occurrence of unfortunate even to the life assured 
  • Make sure to submit the documents required to file a claim on time for a speedy decision

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What are the Reasons for Rejecting the SBI Life Insurance Claim?

The rejection of a claim from SBI Life Insurance may occur under the following conditions:

  • If the policyholder fails to furnish accurate details in the claim application or neglects to submit the necessary documents.
  • Term life insurance claims may also be rejected for not updating the nominee's information and the policy lapses due to non-payment of premiums.
  • Moreover, hiding crucial information, such as removing medical history or not disclosing lifestyle habits like alcohol or tobacco habits, can also lead to the rejection of a life and term insurance claim.

Wrapping it Up!

Initiating the SBI Life insurance claim is a crucial step that requires careful attention following the policyholder's untimely demise. It ensures financial protection towards the policyholder's beneficiaries after his/her demise. Correctly submitted SBI Life insurance claim forms and documents accelerate the processing time, ensuring timely financial support for the family in the event of the policyholder's unfortunate death or upon plan maturity.


  • Q: What are the essential steps in the SBI Life Insurance claim process?

    Answer: The process involves three steps: Claim Intimation, Documents Submission, and Claim Decision and Settlement.
  • Q. Why are life insurance claims rejected?

    Answer: Life insurance claims may be rejected if false information is discovered during verification, as the insurer reserves the right to reject claims based on inaccuracies in the information provided by the policyholder.
  • Q. What documents are required for the SBI Life Insurance claim process?

    Answer: Compulsory documents include claim application, original policy documents, death certificate, address proof, photo ID of the claimant, mandate form, and bank details. Additional documents may be required based on the claim type.
  • Q. What is the SBI Life Insurance claim settlement ratio?

    Answer: As of the financial year 2022-23, the claim settlement ratio for SBI Life Insurance is 95%, indicating a high rate of successful claim settlements.

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