SBI Life Insurance Customer Care Number

SBI Life Insurance company offers extensive customer support to its customers. The customer care team of SBI Life Insurance Company is always available to assist the policyholder with their insurance-related queries. Get in touch with SBI Customer Care to resolve all your queries related to the insurance policy. 

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SBI Life Toll-Free Customer Care Number

To get in touch with SBI Customer Care Executives, call on 1800 267 9090 between 9 a.m. to 9 p.m. The customer service representatives will happily answer your questions, handle your problems, and will try to resolve your queries.

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SBI Customer Care Email Address

If you have a question or a problem that you need help with, you may send an email to with a description of your issue, and the customer support staff will respond with the necessary details.

SBI Life Customer Care - SMS Service

SBI Life Insurance Company offers a quick SMS Service through which a policyholder can receive all the relevant information and policy updates instantly. To avail of this service, you need to send the relevant SMS code to 56161 or 9250001848 from your registered mobile number. To check the status of your policy, type POLSTATUS {space} ‘Policy Number’ and send it to 56161 or 9250001848.

Below are the SMS Codes for different queries:

  • Enter NEWPOL followed by the space "Policy Number" to learn more about your policy's dispatch information.

  • Send RENDET 'Policy Number' to get information about premiums.

  • Type FV space> 'Policy Number' and send to get the most recent policy or fund value.

  • Type SWTR 'Policy Number' in the space after it and hit submit to acquire details about Fund Switch Transaction.

  • Type MYEMAIL 'Policy Number' 'Space' New Email id 'Space' and send to register or amend your email address.

  • Enter PAN 'Policy Number' and 'PAN number'space' and send to update your PAN number.

** These services will incur normal SMS charges as applicable by your network provider.

Other Ways to Contact SBI Life Customer Care

  • Request a Call Back

    A policyholder can request a call back from an SBI Life customer care executive to get answers to their queries. To avail of this option, you need to click the ‘Request A Call Back’ call to action button and fill up a form with all required details such as your name, email address, type of query, and contact details, and then submit the form. Once done, the customer care executives will call you to help you out.

  • Online Chat:

    One can chat with the customer care executives online. For this, you have to find the Online Chat option on the Contact Us page of the official website of SBI Life. The link will then direct you to a page where you can fill in the required details and submit your request.

    After this, you can chat with a customer care executive and share and resolve your concerns.

  • Missed Call Service

    The company also offers Missed Call Services wherein the policyholders can get their Premium Paid Certificate by giving missed calls on 022-27599904.

    Also, if you want to know your fund value, you can give a missed call at 022-27599901

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Corporate Office Address of SBI Life Insurance


M.V. road & western express highway junction,

Andheri (East), Mumbai - 400 069

Corporate office telephone number: 022-6191 0000

How to Raise a Complaint of SBI Life Insurance Customer Care?

If you are not happy with the response from customer service executives, you have the option to raise the complaint for the same with the Grievance Redressal Officer. After submitting the online complaint, you can choose the below-mentioned complaint ways based on the matter’s severity:

Level 1 - File a complaint with the Regional Director at the SBI Life Insurance office that is most convenient for you.

Level 2 - You can send a letter to the following address with your complaint to the Head - Escalate to Chief - Client Relationship

Address: Regional service desk:

SBI Life Insurance Company Limited

Central Processing Centre

7th Level (D Wing) & 8th Level, Seawoods Grand Central Tower 2, Plot No R-1, Sector - 40,

Seawoods,Nerul Node,

Navi Mumbai-400 706

Level 3 - If the level 1 and level 2 redressal platforms have not pleased you, you can contact the Insurance Ombudsman Offices. You can send them a letter or go to the Ombudsman's offices. The SBI Life website's Feedback page lists the locations of the ombudsman offices.

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