NRI Care Program

What is the NRI Care Program?

NRI Care Program is a holistic care initiative designed to provide a range of comprehensive emergency and healthcare management services to the families of NRIs living in India. Launched by Policybazaar in association with their insurer partners, the program offers emergency assistance, hospitalization & claims support and dedicated concierge services. Moreover, the support team is available for assistance with round-the-clock care, ensuring peace of mind for the NRIs.

The NRI Care Program has also partnered with EMOHA Elder Care to ensure top-notch elderly caregiving to NRIs' parents and the Visit app to provide wellness and OPD services.

Importance of the NRI Care Program

The NRI Care Program helps NRIs support their families in India and ensure their well-being no matter where they reside. It assists them in managing the medical and social needs of their family members in India even though they themselves stay in another country. Moreover, the NRI Care Program is redefining senior care by integrating healthcare management, emergency services, and social engagement and making it more holistic.

What are the Services Available Under the NRI Care Program?

The following services are available under the NRI Care Program:

• Comprehensive Healthcare Management – It assists in managing the healthcare needs of the families of NRIs by guiding them on hospital selection, providing ambulance support, ensuring a smooth hospitalization process, assisting with doctor appointments and facilitating sessions with physiotherapists & psychologists.
• Emergency Assistance Services – It offers a dedicated 24x7 emergency helpline for NRIs that ensures immediate medical assistance to their family members in India during emergencies.
• Concierge Services – It helps to seamlessly manage essential hospital formalities and documentation for their family members.
• Claim Support – It offers on-ground claim support to the families of NRIs within 30 minutes, along with priority claim settlement and a dedicated Relationship Manager (RM), making the whole experience stress-free.
• Elderly Caregiving – It partners with EMOHA Elder Care and the Visit app to keep the senior citizen parents of the NRIs physically active and socially connected while also offering counselling services to ensure their emotional well-being.

Components of the NRI Care Program

Check out the five components of the NRI Care Program:

1. Comprehensive Healthcare Companion:

   The NRI Care Program acts as a healthcare companion to the families of the NRIs in India, providing healthcare management services before, during and after hospitalization. Take a look at the NRI Care services available at different stages of hospitalization below:

   Pre-Hospitalization Services	During Hospitalization Services	Post-Hospitalization Services
   1. Medical consultations with top doctors 2. Expert advice on hospitalization 3. Ambulance support 4. Seamless selection of hospitals	1. Smooth admission to the hospital 2. Continuous support during hospitalization 3. Second medical opinions from global medical experts/specialists 4. Fast-tracking discharge from the hospital 5. Processing of pre-approved claims	1. Comprehensive follow-up 2. Assistance for doctor appointment 3. Post-discharge assistance and query management

2. One-Click Emergency Assistance Services:

   NRIs can use the dedicated emergency helpline number available round-the-clock to check on their family during emergencies. It includes:

   • Wellness Checks – Home visits are conducted to check on the safety and well-being of the family members of the NRI.
   • SOS Button – Just click on the SOS button to get an instant response from the NRI Care support team during emergencies.
   • Ambulance Support – Access to quick and reliable ambulance services for the families of the NRIs within 60 minutes.
   • Instant Doctor Connect – Immediately connects family members of the NRIs with qualified doctors and medical experts for emergency consultations.
   • Next of Kin Notification – Immediately notifies the next of kin, i.e. the NRI, in case of an emergency.

3. Concierge Services:

   Family members of the NRIs can experience seamless support for the following health and non-health services through the concierge benefit. Take a look:

   Health Services	Non-Health Services
   1. Booking lab tests, doctor appointments and hospital visits 2. Arranging online or in-clinic doctor consultations 3. Delivery of healthcare items and medicines 4. Collecting diagnostic test reports and lab results 5. Maintaining a repository of medical history and vitals	1. Modifying the house as per the elder care 2. Emotional support on call 3. Connecting with interactive events and services online 4. Grabbing a cab or delivering groceries 5. Travelling with the elderly locally, within India or overseas

4. Claim Support:

   The NRI Care Program provides 24x7 claim assistance to the families of the NRIs with the following Claims Pro features. Check them out:

   • Dedicated Relationship Manager – A dedicated relationship manager or RM is appointed to manage all their claim-related queries and concerns.
   • 24x7 Claim Support – Call the 24x7 toll-free number on 1800-258-5881 for hassle-free claim settlements anytime.
   • Multilingual Support – Policybazaar's on-call support team is available in Hindi, English, Tamil, Telugu and other regional languages.
   • Pre-approved Claims – Get pre-approval on claims for repetitive treatments like dialysis, chemotherapy, etc., making them hassle-free.
   • On-ground Claim Support – Policybazaar's claim specialists in 100+ cities will reach the location of the NRI's family members and help them with formalities and documentation, right from filing claims to coordinating with the insurer.
   • Priority Claim Settlement – On priority settlement of claims for the NRI's family, making the process faster and reducing any financial stress.
   • Claim Samadhan Diwas – Settles disputed/rejected health insurance claims by getting specialist doctors to review such claims and offering expert opinions to support the case.

5. Premium Partnership:

   Policybazaar has partnered with EMOHA Elder Care and the Visit app under the NRI Care Program to ensure the physical and emotional well-being of elderly parents of the NRIs. While EMOHA Elder Care focuses on elderly caregiving, the Visit app provides OPD and wellness services to them.