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Future Generali Life Insurance Policy Status

The two common ways to check the Future Generali Insurance policy status online are through the FG Life app and the official website of Future Generali. Whichever way people follow, log in to the customer portal is essential in both cases.

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Follow these steps to check the policy status:


Existing Customers

If you’re an existing customer then you will have to follow the series of steps mentioned below:

Step 1: The existing customers should enter the website of Future Generali. On the home page, there is a customer portal.

Step 2: Login in the portal using the username, registered mobile number, email address, policy number or client Id and password.

Step 3: Below the password option, there is a Captcha calculation. Calculate and write the numbers in the given space.

Step 4: Finally, click on the login button to enter the dashboard and check the status over there.

In the process of entering the details, always double-check all the credentials. However, if you forgot the username or password, then Future Generali allows you to reset it. Follow these steps to change the details:

Customer forgets Username

There are two simple steps to recover the username of the Future Generali Life Insurance customer portal:

Step 1: From the official page of Future Generali, click on the login button. As you forgot the username, so click on the ‘Forgot Username’ icon present just below the login button.

Step 2: Another page opens where you get two options to recover the username. One is by using the mobile number, and the other one is using the email address.

Step 3: On these details, an OTP is received. Customer inputs the OTP in the mentioned space and retrieves the Login ID.

Customer forgets Password

In case the customer or the policyholder forgets the password then the following steps will be useful:

Step 1: Get to the official page of Future Generali and then to the login page of the customer portal. There click on the ‘Forgot password’.

Step 2: Now, a new page opens that asks to enter either the username, mobile number or email address.

Step 3: Upon entering the correct username, a page opens that asks you to create a new password and confirm it.

Step 4: In the case of mobile number and email address, a verification message is sent that contains the OTP. Upon verification, you can reset the password.

New Customers

If you’re a new user, then follow the steps mentioned below:

Step 1: Like the existing customers, new customers also have to visit the home page of Future Generali. After clicking on the customer portal login, a page opens that asks for login credentials.

Step 2: At the lower end of this page, the ‘New user’ icon is present. Click on that to proceed with the registration process.

Step 3: Now a new page opens where you can register by entering your mobile number, email address, client ID or policy number. You can select any one of these options.

Step 4: After that, proceed by entering the birth date of the insurer and click on the ‘Register’ icon to complete the process.

How to Check the Future Generali Life Insurance Policy Status on Policybazaar?

The policyholders will have to follow the steps mentioned below to check their Future Generali Life Insurance Policy Status on Policybazaar:

Step 1: Visit the official website of Policybazaar Brokers Private Limited. On the top right, click on the ‘Sign in’ tab.

Step 2: Enter your registered phone number and the OTP received on the same.

Step 3: You will be redirected to the dashboard. Choose the policy tab, here you can check the status of all the insurance policies you have.

Why buy Term Insurance early?

Your premium is decided on age at which you buy the policy and remains same, throughout your life

Premiums can increase between 4-8% each year after your Birthday

Your policy application could be rejected or premiums increase by 50-100%, if you develop a lifestyle disease

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How to check Policy Status Offline?

Online methods are simple and convenient to follow from the comfort of the home. Still, there are people who may not be comfortable with the online process. Future Generali has a facility to check the status offline in its branches. In that case, a policyholder needs to visit the nearest branch with their policy details and valid identity proof. Branch officers immediately help them with the complete status of their policy.

Other Modes to check Policy Status

Here is a rundown of other modes to check the policy status of Future Generali Life Insurance Policies:

1. Call back from Insurance Advisors

In the customer service section of the website of Future Generali, you can find a section at the right bottom that allows you to talk to Insurance advisors. On clicking on that, a form appears that seeks your name, mobile number, and city and pin code. Upon submitting the details, you can expect a call back from an Insurance advisor.

2. Toll-free Numbers

Both a new customer and an existing customer can directly call the 18001022355 toll-free numbers to talk with the customer services executives and avail required help and suggestions on the policy status.

3. Email

The existing customers can directly send an email to and place their query. New customers can also send an email for getting information on various products.

4. Enquiry Form

Both the existing customers and the new customers can fill up the enquiry form present on the website of Future Generali. The concerned insurance advisors will contact and provide all the required information.

Advantages of Checking Future Generali Life Insurance Policy Status?

Future Generali’s customer service facility is open 24*7. In fact, at any point of the day, a policyholder will find their status online. The only thing they need will be the policy details. The self-service facility on the website provides information regarding the status of the policy. Customers can check the following information:

  • Track claim

  • Check Application

  • Renewal dates

  • Premium due dates

  • Unit statement

  • Premium paid certificate


About Future Generali Life Insurance

Future Generali India Life Insurance is a joint venture insurance company. The venture combines Future Group, an Indian retailer, Generali group, a global insurance group that has more than 50 insurance companies of the world, and Industrial investment trust limited, which is an investment company. It is located across 136 places and has covered more than 1.2 Crore lives since its inception.


  • What are the charges for online checking of Future Generali Life Insurance status?

    A1. You don’t need to pay any charge for checking the status online.

  • Will you get all the details about your policy in the customer portal?

    A2. Yes, all the details regarding your policy in the customer portal are present.

  • Do you need to register in the customer portal?

    A3. Yes, by registering on the portal, you can access the account with Future Generali and check the status.

  • What are the essentials with which you can log in to the Future Generali customer portal?

    A4. You can log in using username, policy number, email address, mobile number and client ID.

  • What happens if you forget the username of the customer portal?

    A5. If you forget the password, click on the ‘Forgot password’ button to retrieve it back.

  • When you can avail of the customer service facility?

    A6. You can avail customer service facility 24X7.

  • What is the Client ID?

    A7. Upon purchasing a policy from Future Generali, you receive a unique number in the form of the Client ID.

  • Can I reset my username?

    A8. Yes, you can reset the username by entering the policy number, mobile number or email address and receiving OTP for completing the verification.

  • Can I check premium due dates online?

    A9. Yes, you can get into the customer portal and check the premium due dates online.

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