Axis Max Life Insurance Customer Care

You can contact the insurance company through various online modes and even search for an Axis Max Life Insurance office near me to visit their branch and address your queries in person. Call the Axis Max Life insurance customer care number at 1860 120 5577 for quick resolutions from 9 am to 6 pm, Monday to Saturday. Looking for an Axis Max Life Insurance office near me? Axis Max Life also has different branches for people to visit to know more about their policy details and policy status.

Axis Max Life insurance is one of India’s leading private insurance providers with a Claim Settlement Ratio (CSR) of 99.8% in the financial year 2025-26. It has more than 434 offices across India and abroad, and more than 25,779 staff members who work to provide life insurance, term insurance, retirement plans, child plans, and investment plans.

Different Ways to Contact Axis Max Life Insurance Customer Care

The Axis Max Life Insurance company has launched its online portal and application for your convenience. They have always prioritized offering you the best customer experience. There are different ways that you can approach the company if you have any issues. Here are the different ways to contact Axis Max Life Insurance customer support.

Axis Max Life Insurance Customer Care

Here are the different ways to contact Axis Max Life Insurance Customer Care –

Axis Max Life Insurance Customer Care - Online

• Axis Max Life Insurance Customer Care Email ID
  You can connect with Axis Max Life insurance via email by writing to them at their email ID
  For Indian Customers: service.helpdesk@axismaxLife.com
  The company’s NRI customers can reach out at the following email address
  For NRI Customers: nri.helpdesk@axismaxLife.com

• Axis Max Life WhatsApp Number
  The Axis Max Life WhatsApp number is +91 74283 96005. Send "Hi" from the mobile number registered on your policy for customer service, or "Quick Help" if you are buying a plan or have an application in progress. You can also scan the QR code on Axis Max Life's contact page.
  For claims, write to claims.support@axismaxlife.com or use the claims centre rather than WhatsApp.

• Axis Max Life Insurance Customer Care Number to Check Policy Details
  Call the helpline number 1860 120 5577 or 0124 648 8900 for details about your Axis Max Life insurance policy.

Axis Max Life Insurance Customer Care - Offline

• Axis Max Life Insurance Customer Care Number
  Customers in India and abroad can reach out to the company’s customer support by calling the Axis Max Life insurance customer care toll-free number stated below:
  For Indian Customers: 1860 120 5577
  Timings: Monday to Saturday from 9 AM to 6 PM
  For NRI Customers:011-71025900 or 011- 61329950
  Timings: 24X7 service from Monday to Sunday

• Axis Max Life Insurance Branch Location
  The customer can visit any Axis Max Life insurance branch to resolve any queries or seek assistance. The easiest way to find a Max Life Insurance office near me is to use a branch locator that requires you to enter your State, City, and PIN Code to provide your nearest branch.

• Axis Max Life Insurance Request a Callback
  The customer can visit the Axis Max Life office and request a callback from the Axis Max Life insurance advisor by providing details like:

For Indian Customers

• Name

• Mobile Number

• City of Residence

• Email Address

For NRI Customers

• Name

• Email Address

• Current Country of Residence

• Expected Visit Date to India

• ISD Code

• Phone Number

• Current Address

• Your query

Axis Max Life Customer Care Near Me

If you're searching for an Axis Max Life Insurance office near me, use the Axis Max Life branch locator and search by state, city and pincode to find your nearest office.

You can also call Axis Max Life Insurance customer care at 1860 120 5577 and choose the option for the nearest office.

NRIs do not have a branch locator. Contact the NRI helpdesk or write to the Dubai representative office at the address above.

Axis Max Life Self-service Customer Portal

The Axis Max Life Insurance company also offers a customer login page which you can use to manage your policy yourself. All you need to do is enter your mobile number/policy number/email ID and date of birth, then log in. The online customer portal helps the user to:

• Pay premiums online

• Track payment history

• Stay updated on how your policy progresses

How to Check Axis Max Life Insurance Policy Details?

You can check your Axis Max Life Insurance policy details using any of the following methods:

• Customer Care:

Use your registered mobile no. to call 0124 648 8900 to know the status/requirements of an ongoing application. Call Axis Max Life Insurance customer care at 1860 120 5577 to know the policy details of your active policy from Monday to Saturday from 9 AM to 6 PM.

• Online:
  Visit the Axis Max Life Insurance customer portal at www.axismaxlife.com. After registering, access your policy details and use various self-service options.

• Visit Branch:
  Visit the nearest Axis Max Life Insurance branch for assistance and information regarding your policy.

• SMS Service:
  Use your registered mobile number to send a short code specific to the company to 5616188. After validation, your policy details will be sent via SMS.

How to Access Your Axis Max Life Insurance Policy Details Online?

For a convenient way to check your Axis Max Life Insurance policy details, use the Axis Max Life customer care online portal. Here's how:

Step 1: Visit the official website of Axis Max Life Insurance at www.maxlifeinsurance.com.

Step 2: Log In using the ‘Customer Login’ option and choose from the given options like pay premiums, track application, claims centre, etc.

Step 3: Enter your details like username, password and fill in the OTP received on your registered mobile and email.

Step 4: Click on “View Policy Details” to see the customer login portal for Axis Max Life insurance policy details.

*Note: You can explore tabs for a summary, transaction history, and personal information. You can also check fund information and switch funds on the Fund/Refund Tab for ULIP policies.

How to Check Axis Max Life Policy Status, Receipts and Statements?

• Online: log in at the customer portal and choose View Policy Details. You can also track an application with your e-quote or policy number and date of birth.

• Phone: call 1860 120 5577 for active policy details, or 0124 648 8900 for the status of an ongoing application.

• SMS: send the short code Axis Max Life specifies to 5616188. Third-party pages give "PR <policy number>" for a premium receipt.

• App: the Axis Max Life Insurance app is on Google Play and the App Store

How can NRIs check Axis Max Life Insurance Policy Status?

NRIs can check Axis Max Life Insurance Policy Status in the following ways:

• NRIs can send email at nri.helpdesk@axismaxlife.com
  OR

• NRIs can call the NRI helpdesk of Axis Max Life Insurance at 0124 - 5098162; 0124 - 4905150 (9:00 AM to 6:00 PM - from Monday to Saturday)

Note: Check all the best term insurance plans in India.

Note: You should also check the benefits of term life insurance if you are planning to purchase a term insurance plan.

Axis Max Life Insurance Claim Support

• You can tell Axis Max Life about a claim through its website, a branch, your advisor, an Axis Bank branch, by email at claims.support@axismaxlife.com, or in writing to the Claims Department at its Gurugram operations centre. Eligible customers can also file online through the claims centre. Claim forms are in the download centre and the document list is on the documents required page.

• Valid claims that need no investigation are settled within 15 days of registration, and claims that need investigation can take up to 45 days. Claims that qualify for InstaClaim are paid within 3 hours of the mandatory documents being submitted, subject to the conditions listed on Axis Max Life's claims page.

Hours differ between sources: 9 AM to 6 PM on the old page, 9:30 AM to 6:30 PM on IndiaCustomerCare.

If your complaint is not resolved

• Level 1: call 1860 120 5577, message the WhatsApp number, email service.helpdesk@axismaxlife.com or visit a branch. Axis Max Life's grievance redressal page sets out the procedure.

• Level 2: write to manager.services@axismaxlife.com (Customer Care and Customer Experience) or gro@axismaxlife.com (Head of Operations).

• Level 3: lodge the complaint through Bima Bharosa (IRDAI) or the Council for Insurance Ombudsmen.

Axis Max Life Insurance Fraud Alert

Axis Max Life states that IRDAI and its officials do not sell insurance policies, announce bonuses or invest premiums. Anyone who receives such calls is asked to lodge a police complaint. Check any number against Axis Max Life's contact page before sharing personal details or making a payment.

Are Axis Max Life or Axis Bank the same?

Axis Max Life Insurance is a joint venture between Max Financial Services and Axis Bank, and it is a separate company from Axis Bank. Use the numbers on this page for insurance policies and claims. For bank accounts, cards, and loans, use Axis Bank's support page, which directs insurance customers to 1860 120 5577.

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