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ICICI Prudential Life Insurance Customer Service

ICICI Prudential Life Insurance company limited offers a robust and dedicated customer service portal where you can go to resolve all of your policy-related queries and issues. You can get in touch with their customer support staff either online or offline at your convenience. Let us take a look at the various means to get in contact with ICICI Prudential Life Insurance company. 

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ICICI Prudential Life Insurance Company Limited

ICICI is a collaboration between India’s private ICICI Bank and UK’s Prudential Corporation Holdings Limited. Together they formed the ICICI Prudential Life Insurance Company, providing insurance products like term insurance and life insurance policies to protect your family in case of an eventuality. These life insurance products can also be used to create wealth over time with the investment feature attached to them. The company offers a wide range of means for customers to get in touch with the company’s customer service staff.

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ICICI Prudential Life Insurance Customer Service

Let us take a look at the ICICI Prudential Life Insurance Customer Service offered by the company:

  1. ICICI Prudential Life Insurance Customer Care - Call 

    You can call any of the following numbers to contact the company’s customer care on call

    • For Service-related Queries - 1860-266-7766

      (10 AM to 7 PM from Monday to Saturday)

    • To Buy a New Policy - 1800-267-9777

      (8 AM to 12 AM everyday)

    • For assistance on policies bought through the app or website - 1860-267-9997

      (10 AM to 7 PM from Monday to Saturday)

    • For NRI Customers - +91 22-6193-0777

      (Open 24x7)

    • For Group and Annuity Customers - 1860-266-7766

      (10 AM to 7 PM from Monday to Saturday)

    • For Claim Support - 1860-266-7766 (For calls within India)

    • +91 22-6193-0777 (For calls outside India)

      (Open 24x7)

  2. ICICI Prudential Life Insurance Customer Care - SMS

    Here is a list of SMS codes for some of the company services that you can send on 56767

    • For Payment Assistance - SMS - Assist<space>policy number

    • To Avail of Cheque Pick-up - SMS - COLLECT<space>policy number

    • For Lapsed Policy Revival - SMS - REVIVE

    • To Request Advisor Contact - SMS - SMA 

    • To Report Policy Claim - SMS - ICLAIM<space>Policy Number

  3. ICICI Prudential Life Insurance Customer Care - Email ID

    You can contact the company via email at any of the following email IDs

    • For Buying a New Life Insurance Policy - buyonline@iciciprulife[dot]com

    • For doubts and feedback - grouplife@iciciprulife[dot]com

    • For assistance and information - myannuity@iciciprulife[dot]com

    • For Claim Support - claimsupport@iciciprulife[dot]com

  4. ICICI Prudential Life Insurance Customer Care - Whatsapp

    You can submit your documents by clicking a picture and submitting it on 99206-67766 with your application number.

  5. ICICI Prudential Life Insurance Customer Care - Branch Representatives

    You can connect with the company’s branch representatives by going through the list of branch representatives and finding the one nearest to you.

  6. ICICI Prudential Life Insurance Customer Care - App

    You can download the ICICI Prudential Life Insurance App from the Apple Store or Google Play Store and control, renew, or purchase policies whenever you want.

  7. ICICI Prudential Life Insurance Customer Care - Request a Callback

    You can request a callback from the company’s senior executives by submitting your policy number and registered mobile number.

  8. ICICI Prudential Life Insurance Customer Care - SMS for New/Existing/NRI/Group & Annuity Customers

    New customers, i.e. those who have recently bought a life plan or an ICICI Prudential Term Insurance plan, can quickly get help from customer care through a special SMS service. Just send a message in a specific format to 56767 to access various services.

    *Note: You can use the SMS service for various requests like checking policy fund value, opting for the ECS facility, getting product information, registering PAN, reviving a lapsed policy, and more.

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How To Track ICICI Prudential Life Insurance Application Status For New Customers?

New customers, i.e. those who have recently bought term or life insurance from ICICI Prudential life insurance, can easily check their online application status on the ICICI Prudential website. Simply go to the ‘Contact Us’ section and click on the link labelled ‘Track your application here’. You'll be taken to a new page where you'll need to enter your application number, policy number, or mobile number along with your date of birth to track your application status.

Wrapping It Up!

ICICI prudential life insurance offers their customer services portal as a means to improve their customers’ policy buying experience. Customers can get in touch with the company’s customer support staff online and offline.

FAQs

  • Q: How can I contact ICICI Prudential Life Insurance Customer Care?

    You can reach ICICI Prudential Life Insurance Customer Care through various channels. For service-related queries, call 1860-266-7766, and for new policy purchases, call 1800-267-9777. NRI customers can dial +91 22-6193-0777. Alternatively, you can use the SMS service by sending messages to 56767 or email them at buyonline@iciciprulife[dot]com.
  • Q: What are the SMS codes for ICICI Prudential Life Insurance Customer Care?

    To avail of payment assistance, send SMS with "Assistpolicy number". For cheque pick-up, SMS "COLLECTpolicy number". To revive a lapsed policy, SMS "REVIVE". For advisor contact, SMS "SMA". To report a policy claim, SMS "ICLAIMPolicy Number".
  • Q: How can I track my ICICI Prudential Life Insurance application status?

    To track your application status, go to the ICICI Prudential website's 'Contact Us' section and click on 'Track your application here'. Then, provide your application number, policy number, or mobile number along with your date of birth to track the status.
  • Q: What are the ways to connect with ICICI Prudential Life Insurance Customer Care offline?

    You can visit ICICI Prudential Life Insurance branches and meet with their representatives for assistance. Additionally, you can request a callback from senior executives or write to them through the 'Write To Us CSR' page on their website.
  • Q: Can I use the ICICI Prudential Life Insurance App for customer service?

    Yes, you can download the ICICI Prudential Life Insurance App from the Apple Store or Google Play Store to manage, renew, or purchase policies. You can also use the app to connect with customer service representatives.
  • Q: How do I get assistance as a new customer?

    New customers can quickly get help by sending an SMS to 56767 in a specific format. The SMS service allows you to perform various tasks such as checking policy fund value, opting for the ECS facility, getting product information, and more.
  • Q: What services can I avail of through ICICI Prudential Life Insurance Customer Care?

    ICICI Prudential Life Insurance Customer Care offers a range of services, including policy-related queries, new policy purchases, claims support, payment assistance, and assistance for policies bought through the app or website.
  • Q: How can I contact ICICI Prudential Life Insurance Customer Care for claim support?

    You can contact ICICI Prudential Life Insurance Customer Care for claim support by calling 1860-266-7766 (for calls within India) or +91 22-6193-0777 (for calls outside India). These services are available 24x7.
  • Q: Can I request a callback from ICICI Prudential Life Insurance Customer Care?

    Yes, you can request a callback from ICICI Prudential Life Insurance Customer Care by submitting your policy number and registered mobile number. A senior executive will then reach out to assist you.
  • Q: How do I submit documents to ICICI Prudential Life Insurance Customer Care?

    You can submit your documents by clicking a picture and sending it via WhatsApp to 99206-67766 along with your application number.
  • Q: What email addresses can I use to contact ICICI Prudential Life Insurance Customer Care?

    You can contact ICICI Prudential Life Insurance Customer Care via email at buyonline@iciciprulife.com for new policy purchases, grouplife@iciciprulife.com for doubts and feedback, myannuity@iciciprulife.com for assistance and information, and claimsupport@iciciprulife.com for claim support.
  • Q: How can I get assistance from ICICI Prudential Life Insurance Customer Care for group and annuity policies?

    You can call 1860-266-7766 (Monday to Saturday, 10 AM to 7 PM) for assistance with group and annuity policies.
  • Q: Can I buy a new policy using ICICI Prudential Life Insurance Customer Care?

    Yes, you can call 1800-267-9777 (8 AM to 12 AM daily) to buy a new policy or visit the ICICI Prudential website for online purchases.
  • Q: What options are available for ICICI Prudential Life Insurance Customer Care on WhatsApp?

    You can use WhatsApp to submit documents for your application process. Simply click a picture of the required documents and send them to 99206-67766 with your application number.
  • Q: How do I connect with ICICI Prudential Life Insurance Customer Care through SMS?

    You can send SMS messages in a specific format 56767 for various services such as payment assistance, cheque pick-up, policy revival, advisor contact, and reporting a policy claim.
  • Q: What is ICICI Prudential life insurance customer care number?

    The ICICI Prudential life insurance customer care number is 1860-266-7766.
  • Q: What is the ICICI Prudential life insurance customer care email ID?

    The ICICI Prudential life insurance customer care email ID are:
    To buy a new Life Insurance Policy - buyonline@iciciprulife[dot]com
    For doubts and feedback - grouplife@iciciprulife[dot]com
    For assistance and information - myannuity@iciciprulife[dot]com
    For Claim Support - claimsupport@iciciprulife[dot]com
  • How to calculate the term insurance premium online?

    Ans: You can easily calculate the term insurance premium online by using the term insurance premium calculator online tool
  • What are the benefits of term life insurance?

    Ans: Here are 4 common term insurance benefits:
    • Low premium rates
    • Tax Benefits
    • Death Benefit
    • Long term coverage
  • What is term life insurance?

    Ans: Let's understand what is term life insurance here. Term insurance offers financial protection for a certain period to the policyholder, thereby, offering a lump sum payout if the policyholder unfortunately passes away during the policy term.
  • What are the key features of a best term insurance plan in India?

    Ans: Below mentioned are the key features of a best term life insurance in India:
    • Affordable premium rates
    • Long-tenure life protection
    • Easy to understand and buy
    • Riders availability
    • Whole life protection
    • Tax benefits

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