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ICICI Prudential Life Insurance Policy Status

ICICI Prudential Life Insurance Company is one of the leading insurers of India, offering pension plans, term insurance plans, child plans, ULIP plans, savings plan, rural plans and group plans. If you have purchased ICICI Prudential Life Insurance plan, you can simply manage it online from your home. You can easily know about your policy status in a couple of clicks if you have a safe internet connection and a phone or laptop. This mainly includes paying your policy premiums, changing your contact details, and checking your coverage status. 

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Read further to know the process to check the ICICI Prudential Life Insurance policy status: 

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How to Check ICICI Prudential Life Insurance the Policy Status Online?

Follow these simple steps to check the ICICI Life Insurance Policy Status if you are registering for the first time or have already registered: 

  1. For New User: 

    Step 1: Visit the official website of ICICI Life Prudential Life Insurance

    Step 2: Go the upper right corner of the insurer’s home page and then click ‘LOGIN’

    Step 3: A drop down menu will appear that shows the various plans on which you need to click on ‘Individual under customer heading’. 

    Step 4: Select ‘New User’ and then enter your mobile number, email id, date of birth, and policy number. Submit the application form. 

    Step 5: Create a unique and strong password. 

    Step 6: Wait for some time to create your profile. Then login to the website with your account details such as your ID and password and then check the insurance status. 

  2. For Registered User 

    Step1 : Visit the official website of ICICI Prudential life insurance 

    Step 2: Click on ‘LOGIN’, a menu of different categories will appear where you can choose ‘Individual’ from customers. 

    Step 3: Then, a page will appear that will request to enter your emai id or insurer’s mobile number 

    Step 4: Enter your password 

    Step 5: After that, click on start and go to ‘View Policy Details’. 

    Step 6: Click on ‘Sign In’ and then check the policy status. 

  3. For NRI Customers 

    Step 1: Visit the ICICI Life Insurance’s official website 

    Step 2: Click on ‘Contact Us’ and then go to ‘NRI Customers’ 

    Step 3: Send an email to know the ICICI Prudential Life Insurance policu status at 

    Step 4: You can also contact on the toll-free number +91 22 6193 0777 i.e., open 24 hours a day. 

    *All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply

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How to Check ICICI Prudential Life Insurance the Policy Status Offline?

ICICI Prudential Life Insurance also offers an offline process to check the status of the policy. The customers can also check ICICI Prudential Life Insurance policy status by using the helpline number and SMS service. You can avail of the details on the due date of payment of premium, portfolio fund value, policy status, the net asset value of policy and more by sending a simple SMS to the helpline service of the company.

To avail of the offline SMS service of the company, it is important for customers to register their mobile number with the company. The policyholder can register their mobile number by sending SMS to 56767. Type REG <Space> The 8-digit policy number and DOB (date of birth).

To receive the policy updates via SMS, type PST <Space> the 8 digit policy number and send it to 56767.

The policyholder can get the policy updates over email and call. You can email your queries and concern from the registered email ID to lifeline[at] You can also get the information related to policy over a call. The customer care number for calls within India is 1860 266 7766. The NRIs can call at +91 22 6193 0777 to avail of the information related to the policy.

Check ICICI Prudential Policy Status through Mobile App

To provide the best experience to the customers, the ICICI Prudential Life Insurance Company has come up with a mobile app for the customers to view and manage their plan in an easy and hassle-free way whenever and wherever they want.

The app offers all the options like check the policy status, tracking application, viewing different plans, editing and uploading documents, claim status, premium payment, etc.

Follow these simple steps to check the status of the policy via the app.

  • Step1 - Go to google play store on your mobile and download the ICICI Prudential Life Mobile App.

  • Step2 - Once the app is successfully downloaded, open the app, and log in with the mobile number/mail ID and password. Use the same password that you use for the online ICICI customer portal. You can also use the OTP option to log in to the account. Enter the mobile number/mail ID and enter the receive OTP to sign in successfully.

  • Step 3 - Once you log in successfully, you will see various services on the homepage. The users can navigate easily to avail the information they want and follow the instructions available on the app to avail information related to the policy like pay premiums, tracking claims, check policy status, generate e-statement, etc.

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Wrapping Up!

So by following these simple steps you can check the ICICI Prudential policy status. Moreover, by visiting the official website of the company you can also check the reviews of the policy and know the benefits offered by different policies in detail. Moreover, you can also chat with the customer support who will guide you to choose the most beneficial plan as per your requirement and suitability.


  • Q: What happens if policy expires or canceled?

    Ans: Once the policy is discontinued, the policyholder forfeits access to all benefits, and rescinding the policy is not an option. The invested money will only be received by the policyholder after the completion of the lock-in term, which occurs five years from the policy issuance date.
  • Q: How to Cancel Policy Application?

    Ans: If you want to cancel your policy application even before the issuance of your policy, you can email at
  • Q: How to check ICICI Prudential Life Insurace Policy?

    Ans: You can check your policy details online by logging into ICICI’s online account. If you have not registered yet for Prudential Online Account, you can do this by logging in at the top right corner of the homepage.

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