Aditya Birla Claim Settlement Ratio

Aditya Birla Claim Settlement Ratio is an index for the claims that have been settled within the time frame of one financial year. The Aditya Birla Claim Settlement Ratio for the year 2019-20 as published on 10th February 2021 is 97.54% according to the annual report of the Insurance Regulatory and Development Authority of India.

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In an explanatory tone for every 100 claims filed, the company settled 97.54 out of them, and the rest were repudiated. Though having a look at the settlement ratio does not give a full report of the company’s performance it sure is an important component.

What is the Claim Settlement Ratio?

When purchasing an insurance policy every customer makes sure to purchase it from a reliable company that has the ability to fulfil their claim when required. The Claim Settlement Ratio is considered the most suitable way to check the executive potential and claim settlement capacity of the company. The company needs to maintain the consistency of its record in order to maintain accountability. The lesser the range of difference between multiple-year ratios, the more reliable is the company. Thus, the customer is always advised to check at least past 5-year records before purchasing insurance. This system works as a guarantee for the policyholder as and when there is a need for financial backup, he will get all the possible assistance. The claim settlement ratio is the number of claims settled within a year against the total number of claims registered. A company with a higher percentage is likely to be more equipped and capable of settling claims.

Aditya Birla CSR

It is really necessary to understand the procedure to calculate the Aditya Birla Claim Settlement Ratio. In a mathematical arrangement, it means the total number of claims settled divided by the total number of claims filed. Here the total number of claims filed includes the claims filed within one financial year and the ones that have remained pending since the last year. This ratio is expressed in terms of a percentage to facilitate comparison with other companies. Hence, when simply put:

Aditya Birla Claim Settlement Ratio = Total Aditya Birla Claims Settles/ Total number of claims filed. (Claims filed within one year + previous year’s pending claims)

Here is an example of Aditya Birla Claim Settlement Ratio, from the year 2019-20. The statistics are according to IRDA’s annual report.

Aditya Birla Claim Settlement Ration for 2019-2020

Pending Claims carried Over

Claims Registered

Total Claims 

Claims Settled

Claim Settlement Ratio

24

5138

5162

5035

97.54%

Source: IRDA Annual Report 

Source: IRDA Annual Report 

Though this method is considered to be the most reliable one, it is always good to check the claim settlement amount. It informs about the insurer’s financial ability to pay the amount of the claim as mentioned. The claim settlement ratio depicts the number of claims settled. However, the amount settled gives us a broader picture to look at and analyse, which might be slightly different. 

What does Aditya Birla Claim Settlement Ratio Represent?

Here is a table presenting the past few years’ performances of Aditya Birla Claim Settlement Ratio. Let’s have a look at this:

Aditya Birla Claim Settlement Ratio based on the number count

Aditya Birla Claim Settlement Ratio based on the number count

Financial Year 

 Claims Registered

Claims Settled

Ratio in %

2015-16

7204

6372

88.45

2016-17

6048

5727

94.69

2017-18

5491

5292

96.38

2018-19

5260

5110

97.15

2019-20

5162

5035

97.54

The above index portrays the Aditya Birla Claim Settlement Ratio for individual policies. It shows the percentage of claims settled against the number of total claims registered. The following equation depicts the calculation of the Claim Settlement Ratio for the year 2019-2020:

  • Claims registered during the year (A): 5162
  • Claims settled during the year (B): 5035

The Aditya Birla Claim Settlement Ratio for the year 2019-20 = (B)/(A)*100 

= 5035/5162*100 = 97.54%

Claim Settlement Ratio is an important consideration when purchasing a life insurance policy. Consistency in the performance of the company is another factor and should be checked upon. Along with these two, a customer should also make sure to check the claim settlement ratio based on the settled amount. It depicts the company’s ability to provide financial assistance as required.

Here is a grid depicting the Claim settlement Ratio based on settled amount:

Aditya Birla Life Claim Settlement Ratio based settled amount

Aditya Birla Life Claim Settlement Ratio based settled amount

Financial Year 

Total Claim Amount (Rs Crore)

Claim Amount Paid (Rs Crore)

Ratio in %

2015-16

277.51

215.97

77.82

2016-17

299.54

271.98

90.80

2017-18

274.17

248.16

90.51

2018-19

306.90

276

90.07

2019-20

371.05

342.89

92.41

The statistics displayed are of Individual policies, consisting of the total sum assured. The ratio is calculated by putting the total sum settled against the total sum of the amount assured. When we put in the statistics of the year 2019-20, the equation is as follows:

  • Amount of registered Claims during the year (A): Rs 371.05 Crore.
  • Amount of settled claims during the year (B): 342.89 Crore.

The Aditya Birla Claim Settlement Ratio for the year 2019-20 = (B)/(A) i.e. 342.89/371.05*100 = 92.41%

What Information do we get with Aditya Birla CSR?

Every policyholder consults the Aditya Birla Claim Settlement Ratio before purchasing financial aid, to ascertain the reliability of the company. Claim Settlement Ratio is in, no doubt, an important indicator of the company’s potential, but there are certain points to be kept in mind while referring to it:

  • It is a statistical number and does not gives an insight into the type of policy claims settled.
  • The ratio is depicted in terms of percentage.
  • The percentage depicting repudiated claims is calculated by subtracting the CSR from 100.
  • The ratio is a statistic for one financial year that is the period from the month of April to the month of March next year according to the Indian Government.

About Aditya Birla Life Insurance Company

Aditya Birla Sun Life Insurance is a collective initiative of the Aditya Birla Management Corporation Pvt. Ltd. and The Sun Life Insurance Company. Both of them have a multinational reach. They provide various plans facilitating retirement, savings, medical emergency, and child insurance plans. Being a multinational brand the company aims to achieve high standards of convenient services for its customers. 

The insurance company makes sure to provide an environment facilitating growth and multiple opportunities for its employees. With its 850+ branches and assistance of 2 lac agents across the country, the company provides a wide range of insurance products for its customers to financially secure their future. The Aditya Birla Claim Settlement Ratio gives an insight into its yearly performance and its role in aiding its customers when in need of finances.

The Final Words

The Aditya Birla Claim Settlement Ratio is an assessment of its dependability and plausibility. A high percentage speaks out conclusively presenting a positive picture about the company’s efficiency in settling claims. A low ratio when juxtaposed delineates a threat to the financial safety of the customer during the time of need. CSR is an important facet that needs to be contemplated along with other factors while purchasing an insurance policy.

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Written By: PolicyBazaar
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