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Max Life Term Insurance Customer Care

Max Life Term Insurance offers a comprehensive range of term insurance plans and is committed to providing a seamless service experience to customers. You can contact the Max life insurance customer care staff to ask your queries and know about life insurance schemes you want to know about. You can visit the Max Life branch, get online details, or call customer care to get your questions answered and to know about the buying procedure and value-added services.

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The Policybazaar Advantage
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Dedicated claim support for family FREE
Policybazaar team will help and support you at the time of claim. A personal claim handler from our team of experts will get in touch with you when your nominee applies for a claim on our website.
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100% calls recorded to ensure no mis-selling
We will make sure you get what is promised by the advisors. We conduct regular monitoring of our calls to make sure you get the best experience.
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Exclusive lifetime discount upto 5% for buying online
The discounts will be valid for the entire policy payment term and is not available if you choose to buy the insurance through offline agents.
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Our advisors are available in more than 55 cities across India and can help you at your doorstep in understanding the plans and in documentation.
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Refund at the click of a button
In case you aren’t happy with your purchase, you can cancel your policy hassle-free at the click of a button. We will help you with the cancellation and refund of your policy.

Max Life Term Insurance Company

Max Life term insurance Company is a collaboration between Axis Bank and Max Financial Services. Max Life Term offers long-term savings and protection term insurance and has provided financial security to over 30 Lac customers. With a Claim Settlement Ratio of 99.35%, Max Life offers insurance services for Indian residents as well as NRI customers. Therefore, to accommodate all of their customer’s concerns and solve their issues, the company has launched a few windows through which customers can get in touch. Let us discuss these in detail.

Max Life Term Insurance - Customer Support

Max Life Term Insurance has various ways in which customers can reach out to the helpdesk in case of any queries or concerns. The customers can chat through email, SMS, or phone calls to connect with the Max Life Term Insurance representatives.

You can also buy max term plans online from Policybazaar through various payment options such as debit/credit cards, digital wallets, and net banking. You can contact Policybazaar at 1800 258 5970 to resolve your term plan and claim-related queries.

Here is a list of other ways through which you can get in touch with the customer support staff of Max life insurance company.

  1. Max Life Term Insurance Customer Care - Locate An Office

    You can get direct or face-to-face customer support by physically visiting the company’s office. You can use the company’s nearest office locator to find the closest Max Life Office or Axis Bank Branch by filling in your state, city, and pin code. You can visit during office hours for in-person customer service.

  2. Max Life Term Insurance Customer Care - Email ID

    If you want to know about the term insurance plans offered by Max life company, have any queries, or want to share any feedback/advice, you can write an email at and the customer staff will provide you with the correct details.

  3. Max Life Customer Care - NRI Helpline Number

    If you are an NRI looking for information about Max Life Insurance, you can call the helpline number, especially for NRI customers, at +91 1171025900. You can also write an email at nri[dot]helpdesk@maxlifeinsurance]dot]com.

  4. Max Life Term Insurance Customer Care - Claim Assistance

    And, for any claim-related assistance (cashless Benefit Claims) from Max Life, you can contact claims[dot]support@maxlifeinsurance[dot]com.

  5. Max Life Term Insurance Customer Care - Phone Call

    You can connect with the company representatives or request a callback through a phone call using these numbers:

    - Helpline Number: 1860 120 5577

    (On Mondays to Saturdays from 9 AM to 6 PM)

    - Online Term Plan Helpline Number: 0124 648 8900

    (On Mondays to Saturdays from 9 AM to 9 PM)

    - NRI Helpdesk: 011-71025900


    (On Mondays to Saturdays from 9 AM to 6 PM)

    It is important to ensure that the phone call is made during their work days, within their specified timings.

  6. Max Life Term Insurance Customer Care - SMS:

    You can get in touch with the company via text using the following methods:

    - You can Text ‘LIFE’ to 5616188, or you can

    - Text ‘PR <policy number>’ to 5616188 to get the premium receipt

  7. Max Life Term Insurance Customer Care - Get in touch with an agent:

    To get in touch with their agent you can enter your basic information like your name, mobile number, email address, and city, on the ‘Request a Financial Expert’ option of the ‘Contact Us’ page.

    Apart from these, you can make use of Max Life Insurance Company’s online customer care portal by visiting its official website and selecting the self-service option of your choice. You can use this portal to:

    • Make Quick Payments in just 3 easy steps. You can make Renewal, Top-up, or Loan Payment, choose premium payment options, check revival schemes, submit a health declaration, and request for renewal cheque pick-up.

    • Use Policy Services like view policy details, track applications, update personal details, switch between funds, apply for loans, download policy documents, and many more, using anywhere, anytime.

    • Solve Claim-related Queries like understanding claims, claim settlement ratio, claims tracker, claim FAQs, and the documents required.

    • Customer Service FAQs: Max Term Plan also has a whole section dedicated to answering the question they get frequently asked, to solve your queries. You can go through these questions in the ‘Help Center’ and find out if your query has already been answered. If not, you can reach out through the above following methods.

Wrapping it Up!

Max Life Term Insurance is one of the leading insurance company and their customer care services are open 24/7. You can contact and get in touch via any of the above-mentioned ways and resolve all your term insurance-related queries in minutes.


  • Q: Can I change my Max life insurance plan's premium payment mode by calling the toll-free helpline number?

    Ans: Yes, you can request a change in the premium payment mode for all active policies on the policy anniversary. In order to do this, you are required to fill in details and sign an application form that we need to provide.
  • Q: Can I pay my premium through the toll-free helpline number of Max Life Insurance?

    Ans: Max Life Insurance provides various convenient premium payment options through the Electronic Clearing System (ECS) for all payment modes. that includes yearly, half-yearly, quarterly, or monthly.
  • Q: Can I cancel the Max life insurance plan after 1 year?

    Ans: Yes, you can cancel your Max Life Insurance plan by providing a written notice at your nearest Max Life Insurance branch or by visiting the Max Life Insurance branch office.
  • Q: What is the toll-free number of Max life insurance?

    Ans: The toll-free number of max life insurance is 18601205577 (Monday to Saturday between 09:00 AM to 06:00 PM).

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