Max Life Term Insurance Customer Care

Max Life Term Insurance company has been dedicated to offering comprehensive term life insurance plans which are specifically designed to fit the different needs of individuals. They however have also taken care of the question and queries of the common man related to term insurance plans by providing online and offline customer support. You can visit the Max branch, get details online or call customer care to resolve your queries and to know the buying process. 

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Max Life Term Insurance Company

Max Life term insurance Company is a collaboration between Axis Bank and Max Financial Services. Max Life Term offers long-term savings and protection term insurance and has provided financial security to over 30 Lac customers. With a Claim Settlement Ratio of 99.35%, Max Life offers insurance services for Indian residents as well as NRI customers. Therefore, to accommodate all of their customer’s concerns and solve their issues, the company has launched a few windows through which customers can get in touch. Let us discuss these in detail.

Max Life Term Insurance - Customer Support

Max Life Term Insurance has various ways in which customers can reach out to the helpdesk in case of any queries or concerns. The customers can chat through email, SMS, or phone calls to connect with the Max Life Term Insurance representatives.

You can also buy max term plans online from Policybazaar through various payment options such as debit/credit cards, digital wallets, and net banking. You can contact Policybazaar at 1800 258 5970 to resolve your term plan and claim-related queries.

Here is a list of other ways through which you can get in touch with the customer support staff of Max life insurance company.

  1. Max Life Term Insurance Customer Care - Locate An Office

    You can get direct or face-to-face customer support by physically visiting the company’s office. You can use the company’s nearest office locator to find the closest Max Life Office or Axis Bank Branch by filling in your state, city, and pin code. You can visit during office hours for in-person customer service.

  2. Max Life Term Insurance Customer Care - Email ID

    If you want to know about the term insurance plans offered by Max life company, have any queries, or want to share any feedback/advice, you can write an email at and the customer staff will provide you with the correct details.

  3. Max Life Term Insurance Customer Care - Helpdesk for NRI and Claim Assistance

    If you are an NRI looking for information on term plans from Max life insurance company, you can write an email at nri[dot]helpdesk@maxlifeinsurance[dot]com

    And, for any claim-related assistance (cashless Benefit Claims) from Max life, you can contact claims[dot]support@maxlifeinsurance[dot]com.

  4. Max Life Term Insurance Customer Care - Phone Call

    You can connect with the company representatives or request a callback through a phone call using these numbers:

    - Helpline Number: 1860 120 5577

    (On Mondays to Saturdays from 9 AM to 6 PM)

    - Online Term Plan Helpline Number: 0124 648 8900

    (On Mondays to Saturdays from 9 AM to 9 PM)

    - NRI Helpdesk: 011-71025900


    (On Mondays to Saturdays from 9 AM to 6 PM)

    It is important to ensure that the phone call is made during their work days, within their specified timings.

  5. Max Life Term Insurance Customer Care - SMS:

    You can get in touch with the company via text using the following methods:

    - You can Text ‘LIFE’ to 5616188, or you can

    - Text ‘PR <policy number>’ to 5616188 to get the premium receipt

  6. Max Life Term Insurance Customer Care - Get in touch with an agent:

    To get in touch with their agent you can enter your basic information like your name, mobile number, email address, and city, on the ‘Request a Financial Expert’ option of the ‘Contact Us’ page.

    Apart from these, you can make use of Max Life Insurance Company’s online customer care portal by visiting its official website and selecting the self-service option of your choice. You can use this portal to:

    • Make Quick Payments in just 3 easy steps. You can make Renewal, Top-up, or Loan Payment, choose premium payment options, check revival schemes, submit a health declaration, and request for renewal cheque pick-up.

    • Use Policy Services like view policy details, track applications, update personal details, switch between funds, apply for loans, download policy documents, and many more, using anywhere, anytime.

    • Solve Claim-related Queries like understanding claims, claim settlement ratio, claims tracker, claim FAQs, and the documents required.

    • Customer Service FAQs: Max Term Plan also has a whole section dedicated to answering the question they get frequently asked, to solve your queries. You can go through these questions in the ‘Help Center’ and find out if your query has already been answered. If not, you can reach out through the above following methods.

Wrapping it Up!

Max Life Term Insurance is one of the leading insurance company and their customer care services are open 24/7. You can contact and get in touch via any of the above-mentioned ways and resolve all your term insurance-related queries in minutes.

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