Aditya Birla Sun Life Insurance Claim Settlement Ratio

The claim settlement ratio of Aditya Birla Sun Life Insurance for the financial year 2024-25 for individual policies reflects a strong record of honouring claims. Backed by the Aditya Birla Group and Sun Life Financial Inc., the insurer is known for its structured, transparent claim process.

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A high claim settlement ratio indicates that most claims raised by policyholders or their families are successfully settled, ensuring timely financial support and reinforcing trust in the company's ability to deliver when it matters most.

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Why is the Claim Settlement Ratio important?

The Claim Settlement Ratio (CSR) is the percentage of total claims settled by the insurance company in one financial year divided by total claim requests received in the same year. The claim settlement ratio of any company is an important consideration for the following reasons:

Reliability of the Company
An insurance company with strong CSR is sought by policyholders because it demonstrates a company's trustworthiness in settling claims. Moreover, it shows how responsible the company is in fulfilling its compensation commitments to its customers. However, it is recommended that you check the claim settlement ratio of any insurance company over the past five years.
Assured Financial Future
Checking the CSR of an insurance company is also necessary because, as a policyholder, it is your duty to be doubly sure about the company you are availing the policies from, so that your family gets to enjoy the claim without any hassle after you are gone.

How is Aditya Birla Sun Life Claim Settlement Ratio Calculated?

Aditya Birla Sun Life Insurance claim settlement ratio (CSR) is calculated annually as the percentage of total claims settled versus the total claims received (including outstanding ones) during a financial year. Below is the formula to calculate the claim settlement ratio:
Total number of claims settled divided by Total number of claims received, & multiplied by 100

For example, consider that ABC, an insurance company, settled 950 claims in a financial year and received 1000 claims. In this case, the CSR of the company is:

CSR = 950/1000 x 100 = 95%

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What is the Claim Settlement Process of Aditya Birla Sun Life Insurance?

The claims process at Aditya Birla Sun Life Insurance is easy and only takes three steps. This makes it easier for the nominee to get help quickly when they need it most.

Claim Intimation: The first thing to do is let ABSLI know about the claim as soon as possible after the policyholder dies. You can get in touch with this life insurance company by going to their website, calling the toll-free number 1800-270-7000, or sending an email to claims.lifeinsurance@adityabirlacapital.com.
Sending in documents: After you file your claim, send in the claim form, the original policy document, the death certificate, proof of the nominee's identity, and any medical or hospital records that are relevant (if any). You can mail these to the claims department or drop them off at a branch.

Death Types	Documents Required
Natural Death (Non-early claim)	Copy of Death Certificate, Nominee’s KYC & ID Proof/Relationship Proof, Original Policy Documents, Canceled Cheque with NEFT Details
Natural Death (Early Claim)	Medical Attendant Certificate, Employer’s Certificate (incase the life assured was employed)
Unnatural Death (Early/Non-early Claim)	FIR, Post Mortem Report
Waiver of Premium Death (Early/Non-early Claim)	Proposed Policyowner form, Relinquishment Deed must be executed on Rs. 200/- stamp paper and notarized.

Claim Evaluation and Approval: The company will check all the claim information and papers. Once the claim is checked out, it will be approved, and the money will be sent straight to the nominee's bank account through NEFT.In most cases, ABSLI tries to quickly handle and settle valid claims so that families can get the money they need right away.

What Does Aditya Birla Life Insurance Claim Ratio Represent?

Aditya Birla Life Insurance offers a smooth claim settlement experience to its clients. As discussed, the company has a good Claim Settlement Ratio of 98.65% in FY 2024-25, indicating that the insurance company settles claims quickly. Aditya Birla Life offers a committed and dedicated claim assistance team available 24X7. The CSR values above 95% indicates a good number of positive reviews about the claim settlement.

Aditya Birla Sun Life Insurance Claim Settlement Ratio of the Last Five Years

Claims Settled	Claim Settlement Ratio
2021	98.25%
2022	97.82%
2023	97.72%
2024	98.55%
2025	98.65%

The table above indicates the CSR for Aditya Birla Sun Life Insurance for individual insurance only and does not include group policies. The table shows the percentage of claims settled relative to the total number of claims filed.

Points to Consider Before Filing a Claim of Aditya Birla Life Insurance

Below are a few points that you must consider while filing a claim at Aditya Birla Life Insurance:

You must provide accurate, up-to-date details to the insurer when purchasing a policy.
If there is any significant change in your lifestyle, ensure you update your insurer.
Always pay your policy premiums on time, and do not delay your payments to avoid lapsation.

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FAQs

Is a high claim settlement ratio beneficial?

Ans: Yes, the higher the claim settlement ratio, the more likely it is that your claim will be fulfilled. CSR, on the other hand, does not account for the time required to process an insurance claim. A company might have a high claim settlement percentage even if the cases take months to resolve.
Can I withdraw my Aditya Birla Sun Life Insurance policy?

Ans: Yes, the policyholder can cancel the Aditya Birla Sun life insurance policy at any moment after the policy's commencement date. But, if the policy is canceled within the free look time, the insurance provider will not deduct any premiums.
What is the average claim amount?

Ans: Average Claim Costs is the amount computed for any year by dividing the overall claim costs for that year by the total number of claims for that year.
When is a claim rejected?

Ans: If the insurer has a cause to suspect you did not take reasonable care to answer all of the questions on the application truthfully and accurately, they may reject your claim. Failure to declare a pre-existing medical problem is a common example.
How to calculate the term insurance premium online?

Ans: You can easily calculate the term insurance premium online by using the term insurance premium calculator online tool
What are the benefits of term life insurance?

Ans: Here are 4 common term insurance benefits:
* Low premium rates
* Tax Benefits
* Death Benefit
* Long term coverage

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Author's Bio

Varun Agarwal Head - Term Insurance

Varun has spent years in the insurance space, but what drives him isn't policies or premiums — it's the conversations he's had with real people. A young father in Pune wondering if his salary is enough. A newly married couple in Jaipur putting off "the insurance talk" for later. A mother in Chennai who never knew her husband was underinsured until it was too late.
These stories stay with him. As Head of Term Insurance at Policybazaar, Varun knows the numbers well — 52.4% of Indians are aware of term insurance, yet only 9.6% own it. And 87% of families don't realise they're leaving their loved ones with far less protection than they actually need. But behind every statistic, he sees a family that just needed someone to sit with them, explain it simply, and help them take that one step. That's exactly what Policybazaar's term insurance is built to do. In his words, "Most people aren't avoiding protection — they're just waiting for someone to make it easy. That's what we're here for."

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˜The insurers/plans mentioned are arranged in order of highest to lowest Sum Assured(SA) offered by Policybazaar’s insurer partners offering term insurance plans on our platform, as per ‘first year premium of life insurers as at 31.03.2025 report’ published by IRDAI.

Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. For complete list of insurers in India refer to the IRDAI website www.irdai.gov.in

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Prices offered by the insurer are as per the approved insurance plans | #All savings and online discounts are provided by insurers as per IRDAI approved insurance plans | Standard Terms and Conditions Apply | **Tax Benefits are subject to changes in tax laws.| Policybazaar Insurance Brokers Private Limited

We will respond in the first instance within 30 minutes of the customers contacting us. 30-minute claim support service is for the purpose of giving reasonable assistance to the policyholder in pursuance of the claim. Settlement of claim (including cashless claim) is the responsibility of the insurer as per policy terms and conditions. The 30-minute claim support is subject to our operations not being impacted by a system failure or force majeure event or for reasons beyond our control. For further details, 24x7 Claims Support Helpline can be reached out at 1800-258-5881

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Policybazaar Insurance Brokers Private Limited | CIN: U74999HR2014PTC053454 | Registered Office - Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 | Registration No. 742, Valid till 09/06/2027, License category- Composite Broker Visitors are hereby informed that their information submitted on the website may be shared with insurers. Product information is authentic and solely based on the information received from the insurers.

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