Tata AIA Life Insurance Claim Process

Tata AIA Life Insurance Company Limited is one of the popular insurance providers, is a joint scheme between AIA Group Ltd. (AIA) and Tata Sons Pvt. Ltd. Tata AIA Life Insurance combines the preeminent leadership position of Tata in India and the presence of AIA as the largest independent PAN-Asian life insurer in the world spanning 18 markets in the Asia Specific Region.

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The company offers a great claim payout and the Tata AIA Claim Process is simple and hassle-free. The insurer has achieved a CSR of 98.02% in FY 2020-21. Read on to know more about Tata AIA Claim Settlement Process and the documents required in detail: 

Tata AIA Claim Settlement Process 

Tata AIA Life Insurance is one of the popular insurers in the private insurance sector of India. Tata AIA has achieved a claim settlement ratio (CSR) of 98.02% in the Financial year 2020-21 as per IRDAI Annual Report. Insurers help the claimant to file a claim both offline and online. The claimant can request a claim on the official website of Tata AIA Life Insurance or can also visit any nearest branch office of Tata AIA. It offers hassle-free service and makes sure transparency in settling claims to avoid the chances of fraud. 

The appointed nominee is required to take necessary steps to receive the death benefit to save their family’s financial difficulties. 

Death Claim in Tata AIA Claim Process? 

When the life assured dies during the policy term (before the date of policy maturity), the nominee is eligible to receive the pre-specified sum assured amount. In order to opt for the sum assured amount, the nominee is required to file a death claim with the Tata AIA by providing death proof and other relevant documents. 

How to File a Tata AIA Death Claim? 

Before filing a request for a Tata AIA death claim, one should always be aware of the diverse processes and the needed documents. Tata AIA claim process considers 2 types of deaths which are early & non-early death. Early death is if the policyholder dies within 3 years of the plan term period, and other types will be a non-early death. The checklist of required documents for determining the Tata AIA life insurance claim status centered on term insurance plan that varies between the different insurance companies. 

Steps Involved in Tata AIA Claim Settlement Process 

Here are 3 quick steps to follow in a Tata AIA claim settlement process to file a death claim or to know the Tata AIA life insurance claim status: 

  • Claim Intimation: It is essential to inform the insurer about the life assured’s death as early as possible. The insurance company can be intimated about the demise by telephonic call or mail or other options online as applicable. 

  • Tata AIA Claim Process: To start the Tata AIA claim process, the claimant/nominee is required to submit claim supporting documents. The requested documents may vary during accidental or natural death. Then, the company will check the documents, analyze the claim and the declaration by the nominee. 

Documents Required in case of Natural Death 

  • Policy documents - Original

  • Copy or original death certificate 

  • Medical death reports by Hospital

  • ID proof of the nominee 

  • Nominee’s Address proof 

  • Details of bank passbook 

Apart from the above-mentioned details, the nominee must collect the claim application from the insurer. It should be completely filled with the required details and then duly signed form is submitted for the claim. 

Documents Required in case of accidental death 

  • Policy documents- Original

  • Comprehensive report on the accident type, date, and location 

  • Report of post-mortem 

  • FIR copy 

  • FPIR (Final Police Investigation Report)

  • Report by Employer 

  • Statement of Doctor 

  • Declaration statement by Hospital 

  • Certificate of Death  

  • Certificate of Cremation  

  • Medical reports like admission, discharge summary, and test reports 

  • ID proofs for the life assured and the claimant to confirm their association. 

Along with all these above documents, it is also important to submit the completely signed report of accidental death claim given out by the insurer for a road accident death claim in India. You can easily get the Tata AIA maturity claim online after submitting all the requested details. 

The claim will be processed further after the verification of the documents. 

  • Settlement of Claim: Depending on the events of the claim procedure, the insurer will inform if any other additional documents are needed. If all the requested documents are approved, the company will continue to setting the claim. Claim payout will be moved to the bank account of the beneficiary. Make sure to provide the true details of your account to receive the payments on time. 

Tata AIA Death Claim Online Process 

Tata AIA Maturity claim online process is quick and seamless. The 3-step process is as follows: 

  • Register and then upload the documents related to claim 

  • Verification of documents by the insurer 

  • Claim amount disbursal upon successful authentication of information

The nominee has the option to file a Tata AIA Death claim online by following the below steps: 

  • Visit the official website of Tata AIA Life Insurance

  • Select Customer Service and choose the ‘Claim with Ease’ option 

  • On the same page, choose ‘Register Claim Online’. You are also allowed to check the important documents and list of FAQs in case of any inquiries. 

  • Provide requested details on the claim registration section such as the name of the life assured, policyholder name, death date, type of claim, claimant/nominee details. Then, click on ‘Submit a claim online. 

  • Follow the mentioned process on the page 

  • Upload the required documents needed for the settlement of your death claim. 

Other Option to File Tata AIA Life Insurance Claim 

  • You can call on the toll-free number: 1860-266-9966

  • Mail at claims[@]tataaia.com

  • Whatsapp- Type ‘CLAIM’ and then send it to +01-7045669966

  • Write at Tata AIA’s address 

A Quick Look at the Tata AIA Claim Process Importance – Why it is Unique? 

  • Tata AIA Life Insurance Online death claim tracker helps you in knowing the status of individual and group policy. You can easily track the death claim status in Track Your Claim‘section. You are required to enter some basic details such as the policy number and the case number. Then, click on the ‘Show status’ tab. 

  • Tata AIA has introduced the service of Express Claims, which promises to pay the death benefit within 4 hours of registering the claim. The representative of Tata AIA Life Insurance offer home collection services so that nominees do not have to visit the insurer’s branch to register the claim. 

  • The Claim settlement of Tata AIA Life insurance is 98.02% for FY 2020-21, indicating the fast settlement of death claims


  • Ans. The benefits payable under a death claim include the basic sum assured amount plus riders, if applicable, and other policy additions such as guaranteed addition/reversionary bonus. 
    • National Electronic Fund Transfer (NEFT)
    • Cheque 
  • Ans. The nominee is allowed to submit the claim online by uploading the self-attested/signed copies or submitting the relevant documents via email. Nominee can also post documents to his/her Indian representative. The representative may visit the nearest branch to intima the claim.

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