Aviva Life Insurance Policy Status

The only way to attain the full benefits of a policy is to check for its status regularly. By checking the policy status regularly, the policyholder will come to know all the details regarding the premium amounts and the date on which the amount has to be paid. The policyholder can utilize the credentials provided by Aviva Life to find the details regarding the policy.

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One can use the online option to check the policy status on the official website of the company over the internet. Mobile applications can also be used for the process. The customer has to enter the right login credentials to access the policy status. 

User can visit the official website of Aviva Life and follow the instructions stated below:


Existing Customers

It is easy for the customers who are already associated with Aviva Life to know about their policy status. The Policyholder will find the option for Customer Login on the website home page.

The login button will direct the user to a page where he can find his policy status provided that the credentials entered are valid. When ‘my policy’ tab is clicked, the ‘my policy’ option will be displayed. Under this option, the user can see the policy status.

Login using OTP

Aviva Life also provides an option to login using the mobile number, and the steps are:

  • The home page of the website will show a tab to login via OTP at the right column.

  • Click on the button.

  • Enter the mobile number.

  • OTP will be sent to the entered mobile number.

  • Enter the OTP and click on login.

  • Once the login button is clicked, the customer can view the details of his policy. 

User Forgets Password

The user can forget the password sometimes. During these situations, the customer can login using the following steps:

  • Click on the forget password option.

  • The window will ask the user to enter the mobile number or email id along with the date of birth.

  • Enter the details.

  • A code will be displayed above the submit button.

  • Enter the code and hit the submit button. 

Now, the user can view the policy details.

New Customers

When the user is not registered with the website or the mobile application, he needs to create his account.

  • Click on ‘New user? Register’.

  • Enter the mobile number or the email id

  • A code will be shown in the window.

  • Enter the code and click on the submit button.

  • The user will be directed to a page where he will be asked to enter the password. 

After the completion of the registration, the policyholder can use the credentials to learn more about his policy.

Check Also: SBI Life Insurance Policy Status

How to the Status on Policybazaar?

The policyholders will have to follow the steps mentioned below to check their Aviva Life Policy Status on Policybazaar:

Step 1: Visit the official website of Policybazaar Brokers Private Limited. On the top right, click on ‘Sign in’ tab.

Step 2: Enter your registered phone number and the OTP received on the same. 

Step 3: You will be redirected to the dashboard. Choose the policy tab, here you can check the status of all the insurance policies you have.

Why buy Term Insurance early?

Your premium is decided on age at which you buy the policy and remains same, throughout your life

Premiums can increase between 4-8% each year after your Birthday

Your policy application could be rejected or premiums increase by 50-100%, if you develop a lifestyle disease

See how age affects Term Insurance Premiums
See how age affects Term Insurance Premiums
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How to Check the Aviva Policy Status Offline?

The user can also reach the Aviva Life Insurance Company in person to have manual communication with the advisors. Aviva Life provides its customers an opportunity to find the nearest branch using the branch locator option. Using this feature, the customer can locate the Aviva Life branch that is nearest to his location. The customers are expected to carry along the policy documents and id proof with them. They will be provided with all the information they need to know about their policy.

Other Modes to check the Aviva Policy Status

Aviva Life provides various options that can be benefited by its customers. There are other options through which the user can learn about the Aviva policy status. 

  • Call

The customers can contact Aviva Life customer care with the toll-free numbers 1800-103-7766 or 0124-2709046 and enquire about the policy status. The user will be requested to provide their details like the policy number and the date of policy issued. The representative from customer care will help the user with the necessary policy details or will be instructed by the IVR to know about the policy status.

  • Email

Another option is to send a mail to customerservices[at]avivaindia.com. Post the mail with the details needed along with the policy number. A reply mail will be sent with the requested information.

  • Online Chat Assistant

The online chat assistant option makes it easier for the user to interact with the company. Here the user can request the details needed on the company website.


Advantages of Checking Aviva Policy Status?

Checking the policy status often provides information about the present status of the policy. It helps to know whether the policy is active, cancelled, renewed, or dormant. It also has some added advantages:

  • Initial amount

  • Grace period

  • Time left to pay the premium amount

  • Updating or renewing the policy

  • Performance of funds

  • Differentiating the data in case of multiple policies

Aviva Life provides various options for its customers so that they can choose the option depending on their convenience. Using these options stated above, the policyholders can check the status of their policy.

You May Also Like: Bharti AXA Life Insurance Policy Status

About Aviva Life

Aviva Life is a joint venture between the Dabur Invest Corporation and the Aviva group. They have their wings spread across the nation and have experienced advisors. The main goal is to create a better service for their customers. They use innovation as a tool to reach out to their customers.


  • How to update my bank details?

    You have the option to update the bank details by logging on to the website. Once you have logged into your account, you can see the ‘My Profile’ tab. Click on the tab and choose ‘Update Bank Account details’ to update or modify the bank details.

  • Do I have an option to change my policy plan?

    A. No, you can’t change the existing policy plan. But you can choose a new policy according to requirements. All the details will be accessible on the official website.

  • How to check my premium amount?

    Once, you login into your account, switch to the ‘Manage My Policy’ tab. Now you can use ‘My Policy Details’ options to know about the premium details.

  • Can I pay my premium amount in advance?

    Yes, you have an option to pay your premium amount in advance. You can pay the amount 365 days prior with respect to the due date up to the period of grace provided to your policy.

  • How to get the soft copy of my policy document?

    You can login into your account and switch on to the tab ‘My e-statements’. Now, choose the ‘Policy document’ in the ‘e-statement for’ filed.

  • How long will it take for my payment to reflect?

    Online payments may take three to four days to be updated in the records. You will be able to see the reflection in three to four days of your payment.

  • How will I know about my Client ID?

    The Client Id will be mentioned on the policy documents themselves. You can also get your Id through the website.

  • How can I change my nominee details?

    You can change the nominee details by logging into your account. Switch to the ‘Manage My Policy’ tab and click on ‘view/update nominee details’ to change the nominee details.

  • What is the grace period for payment of premium?

    The grace period is 15 days for a monthly payment, and for other frequencies, the grace period is 30 days.

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