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Future Generali Claim Settlement Ratio

Future Generali Life Insurance is one of India's most reputable insurance firms, offering various financial and insurance products that can be customized to meet the customer’s specific financial needs. It also provides a comprehensive range of financial security options for individuals and businesses, including life protection, savings, unit-linked policies, and group insurance.

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When it comes to buying any insurance plan various factors should be taken into consideration. One of the most important aspects is the claim settlement ratio.

What is the Claim Settlement Ratio?

The Insurance Regulatory and Development Authority (IRDAI) publish the claim settlement ratios of all life insurers every year. The greater the claim settlement ratio, the better is for one’s insurance. This ratio is calculated by dividing the number of claims settled by the total number of claims recorded in a particular financial year, including those that were outstanding at the beginning of the year. It is always expressed as a percentage, which makes it easy to compare the customer's claim settlement data among insurers. Every financial year, the claim settlement ratio is computed accordingly. It is the number of claims paid divided by the number of claims filed.

Before choosing an insurer, make sure to look at the claim payment ratio. For example, what good is life insurance if the insurer turns down the beneficiary's policy claim? As a result, one must confirm that the insurer has a fair claim payout ratio.

Before deciding on an insurer, you must review this information. It is an essential consideration since it represents an insurer's claim resolution trend. Therefore, when selecting one, compare the claim payment ratios of several insurers.

What Does the Future Generali Claim Settlement Ratio Represent?

The claim settlement ratio is determined by dividing the total number of reported claims in a given financial year by the total number of claims outstanding at the start of the financial year. This ratio is expressed as a percentage, making it easy to compare consumer claim settlement statistics among insurers. Every financial year, the CSR is calculated.

The percentage of claims paid out by the corporation in a given financial year is known as the claim settlement ratio. For example, the Future Generali claim settlement ratio is 95.2%.

The only person who can claim benefits is the beneficiary or nominee named in the company's contract. Beneficiaries range from the proposer to the assignee to those who have their lives insured. If you are not satisfied with the terms and conditions of the policy period and wish to cancel it, the Future Generali Life Insurance Plan provides you with a 15-day free-look period. The free-look time would be 30 days if you bought this package from a remote marketing channel.

Understanding Future Generali Claim Settlement Ratio

Starting in 2019, Future Generali had more than 16 lakh clients in 125+ areas across India. They settled over 2.34 lakh claims in 2018–2019. The organization dispatched a self-overhauling application – FG Insure which assisted clients dealing with their arrangements, purchase and restore their protection approaches, guarantee reports and even track claims.

  • For the fiscal year 2018-2019, the claim settlement ratio of Future Generali India Insurance Company was 95.15 per cent.

  • The type of policies covered in the settled claims is not depicted in the CSR.

  • The ratio is expressed in percentage and calculation of repudiation is done by subtracting the ratio from 100.

  • According to Indian standards, the ratio is only for one year, from April to March of next year.


Future Generali is regarded for providing exceptional post-sale service and providing some of the top life insurance plans. Future Generali has built up numerous channels to provide efficient and fast customer care to its policyholders by paying great attention to details.

Policyholders can contact the customer support staff by calling the helpline number, sending an email, or chatting with a customer service representative using the insurer's website's online chat. In addition, the Future Generali website has a dedicated Customer Service section that allows consumers to handle a variety of policy-related concerns on their own.


  • What are the payment options for Future Generali Life Insurance premiums?

    A1. One can pay your premiums for your life insurance policy with this firm through auto-debit, cash, checks, net banking, and phone payments.
  • When does a policy from Future Generali Life Insurance expire?

    A2. The coverage may lapse if premiums are not paid on time. Premiums due under the quarterly, half-yearly and annual payment modes must be paid within the 30-day grace period provided from the due date. The grace period for monthly premium payment modes is 15 days, and unpaid premiums must be paid within that time frame.
  • What is the procedure for obtaining a policy loan?

    A3. One can take out a loan against your policy after it has reached surrender value. Different plans have different loan conditions and related clauses, so it's a good idea to read through your policy document thoroughly to see what the situation is for your specific policy.
  • What documents are needed to file a critical illness claim?

    A4. When filing a critical illness claim, you must submit the following documents:
    • Fill out the claim form.
    • This is the original policy document.
    • Claimant's KYC information (proof of address and identity).
    • Certificate of discharge from the hospital.
    • A doctor's statement.
    • Medical reports and documents attesting to the ailment or condition.
  • Is it possible to adjust the frequency of premium payments?

    A5. One can change your premium payment frequency at any time by downloading, filling out, and submitting a Payment Frequency Change Form to the branch office closest to you.

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