National Health Insurance Claim Status

National Insurance Company has a significant online presence and allows easy tracking of health insurance claim status for its policyholders. With online insurance services, it is now easier to stay updated on the policy claim in a matter of just a few clicks.

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National Health Insurance Claim Status

*All savings are provided by the insurer as per the IRDAI approved insurance plan. Standard T&C Apply
*Tax benefit is subject to changes in tax laws. Standard T&C Apply

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    Ways to Check the National Health Insurance Claim Status

    If you hold a health insurance policy, it is suggested to keep your policy details updated. A lot of policyholders now prefer to keep a track of their medical insurance plans for the policy renewal date, claim status, etc. Here is how you can check your National Health Insurance Claim Status online and offline:

    National Health Insurance at a Glance



    Incurred Claim Ratio ( 2019-2020)


    Network Hospitals


    Claim Settlement Ratio


    Policy renewability


    Pre-existing Disease Waiting Period


    How to Check the National Health Insurance Claim Status Online?

    Listed below are the common steps that a policyholder can follow to track the status of their national medical insurance policies online:

    Step 1- Visit the official website of National Health Insurance Company Limited and Scroll down

    Step 2- On the home page, you will find three different tabs like Motor, Health, Miscellaneous, etc. Here you have to click on the ‘Health’ Tab

    Step 3- Once you click on the button, three options will emerge on your screen – Buy Policy, Renew Policy, FAQ. Do not select but scroll down further

    Step 4- On the right side of the main page it will display ‘Track Claim Status’

    Step 5- Another step is to select’ Click Here to track your claim status’

    Step 6- It will lead you to another page i.e. your National Health Insurance Claim Status page with Heading ‘Track Claim

    Step 7- Below Search Claim Details, you need to enter a few important credentials/details like your National Health Insurance Customer ID, Claim Number given by the insurer, National Health Insurance Policy Number, and the date of loss

    Step 8- Once the details are correctly entered, enter the ‘Captcha Code’ and enter ‘Submit’. In case the information is wrong and you need to fill it again, then you can click on the ‘Clear Button’ as given below the ‘Submit Button’

    These are the 8 simple steps that will help the policyholders in keeping a track of their National Health Insurance Policy Claim Status online

    Methods to Check the National Health Insurance Claim Status Offline

    Those who are not able to use the online method to track their health insurance policy claim status may use the following methods to know the status of your policy:

    Contact the Insurer through Email or Phone- You can call the insurer’s customer service department or call the Policybazaar’s health experts to get an update on your mediclaim policy status. To reach out to Policybazaar’s team dial 1800-708-8787 (toll-free) number.  Our customer service team can also be reached through email, simply write to us  

    In your email do mention your health insurance policy number and your concern in detail. You can also write to the insurer and you will get a call or email reverts to address your query.

    Visit the Branch- Well, nowadays this is not a common practice among the customers for tracking their claim status, you may still want to visit the Insurer’s branch office and get an update on your policy claim status. To find the nearest branch office you can check the branch offices on the homepage and find the National Insurance Company’s branch office that is located nearest to your place, city, or locality.

    When visiting their office do carry your policy documents with you.

    SMS Alerts- You can also get your policy details through the SMS service. To know the policy claim status, you may send an SMS to the given number. Similarly, the SMS service can be used to get other details such as premiums, policy details, etc.


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