Parivahan Sewa Contact Support

How to Get Assistance via the Parivahan Sewa Website?

You can use any of the options listed below to get assistance via the Parivahan Sewa website:

1. Contact Parivahan Sewa for Assistance via the Helpline Number

You can contact Parivahan through their centralised helpline number +91-120-4925505 for general queries and support. The helpline is useful for receiving quick assistance. It is ideal for issues like application status, payment problems, or login errors. The service is typically available from 6:00 A.M. to 12:00 A.M. (midnight).

If you have any specific issues that you want to address, you can also visit your nearest Regional Transport Office (RTO) for speedy resolution.

2. Contact Parivahan Sewa for Assistance via Email

If you need assistance, feel free to contact Parivahan Sewa via email. Here are some commonly used email addresses to help you out:

• For inquiries regarding vehicle registration, vehicle fitness, tax, permits, premium numbers, and dealer matters: helpdesk-vahan@gov.in
• For questions about learner's permits, driving licenses, and other license-related issues: helpdesk-sarathi@gov.in
• For inquiries related to mParivahan: helpdesk-mparivahan@gov.in
• For inquiries related to eChallan: helpdesk-echallan@gov.in

Tips to Follow While Sending an Email

• While sending an email to the Parivahan Sewa's support team, make sure to include details such as application number, vehicle registration number, and driving licence number.
• Do not send multiple emails for the same issue. This may lead to a delay in response.
• Always attach proof (receipt, screenshot, etc.) to support your complaint.
• Send the email from your registered email ID to receive a fast response.

Usually, emails sent to the Parivahan Sewa support team receive a response within a few working days. But sometimes there may be a delay due to the complexity of the complaint.

How to Log a Grievance on the Parivahan Sewa Portal?

If your issue is not resolved via the helpline or through email, you can file a complaint online. Use the steps mentioned below to register your complaint:

For Driving Licence-related Services

Here's how you can raise a complaint on the website:

• Step 1: Open the Parivahan Sewa website.
• Step 2: Go to the 'Online Services' tab. Tap on 'Driving Licence Related Services'.
• Step 3: Pick your state and then click on 'File your Grievance'.
• Step 4: Put in your mobile number and enter the captcha code. Then, click on the 'Generate OTP' button.
• Step 5: After filling in the OTP and captcha code, tap on 'Submit OTP'.
• Step 6: Click 'New Feedback/Complaint'.
• Step 7: Fill in relevant details, such as issue category, licence type, RTO, and service.
• Step 8: Give your feedback or raise your grievance and enter the Captcha code again. Tap on 'Submit' to file your complaint.

For Vehicle-related Services

You can file your complaint on the Parivahan Sewa website for any vehicle-related services by following the steps below:

• Step 1: Visit the Parivahan Sewa website.
• Step 2: Go to the 'Online Services' section and click 'Vehicle Related Services'.
• Step 3: Pick your state. Tap 'Click Here for Feedback/Complaint'.
• Step 4: Type in your vehicle registration number, RTO name, and mobile number. Also, fill in the last 5 digits of your chassis number. Write a short overview of your issue with a screenshot. Tap on 'Generate OTP'.
• Step 5: Enter the OTP and click 'Submit' to file your complaint.

How to Track Complaint Status on the Parivahan Sewa Portal?

You can track the status of your complaint on the Parivahan Sewa portal by following the steps listed below:

• Step 1: Visit the Parivahan Sewa website. Go to 'Online Services' and tap 'Vehicle Related Services'.
• Step 2: Pick the state and then tap on 'Click Here for Feedback/Complaint'.
• Step 3: Now, click on 'Check Status of Already Submitted Request'.
• Step 4: Fill in the Request ID along with the displayed Captcha code and click the 'Submit' button.

Your complaint status will pop up on the screen.

Common Issues for Parivahan Sewa users

Users in Bihar often contact Parivahan Sewa support for assistance with the following issues:

• Delay in receiving the driving licence.
• Non-delivery of the vehicle registration certificate even after approval.
• Payment deducted, but the service status not updated.
• Incorrect vehicle or personal details displayed on the website.
• Difficulty in booking a driving test slot or scheduling an appointment.

Tips to Follow While Filing a Grievance on the Parivahan Sewa Portal

Follow these tips to ensure a quicker and more effective resolution of your complaint:

• Use your registered mobile number or email ID for communication.
• Provide accurate and complete details while submitting your complaint.
• Avoid submitting duplicate complaints for the same issue.
• Keep all necessary documents ready before filing the grievance.
• Track your complaint status using the provided reference number.