How to Download HDFC ERGO Health Insurance Policy?

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      How to Download HDFC ERGO Health Insurance Policy?

      The HDFC ERGO health insurance policy is a document issued by the HDFC ERGO General Insurance Company after the policyholder pays the premium. It is written proof of the existence of a health insurance policy and that the policyholder has paid the premium amount. It contains all the details of the health plan and adheres to the guidelines issued by the Insurance Regulatory and Development Authority of India (IRDAI).

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      Policyholders can check their medical insurance policy document to know their coverage benefits, including sum insured, inclusions, no claim bonus, exclusions, co-payment and sub-limits. While the insurance company sends the hard copy of the policy document by post, the soft copy can be downloaded online.

      Steps to Download an HDFC ERGO Health Insurance Policy Online

      Check out the steps to download an HDFC ERGO health insurance policy online:

      1. Through Insurers’ Website:

      Step 1: Visit the official website of HDFC ERGO General Insurance Company

      Step 2: Click on the ‘Help’ icon on the top right corner of the page and select ‘Email Policy Copy’ option

      Step 3: Verify yourself by sharing your policy number/mobile number/ email and entering the OTP

      Step 4: Provide the requested details and click on the email policy copy

      Step 5: The insurance company shares a copy of your HDFC ERGO health policy on your registered email id.

      Step 6: Download your health insurance policy to your mobile/laptop

      2. Through

      People who have purchased their HDFC ERGO health insurance policy from can follow the steps given below:

      Step 1: Sign in to your account on by entering your mobile number and the OTP/password

      Step 2: Go to ‘My Account’ on the top right corner of the page and click on ‘My Policies’

      Step 3: Scroll down to the ‘Policy Documents’ section and click on ‘Policy Copy’

      Step 4: A copy of your HDFC ERGO health insurance policy will be downloaded to your mobile/laptop.

      What Does HDFC ERGO Health Insurance Policy Document Contain?

      HDFC ERGO health insurance policy document specifies the various terms and conditions of the policy that the policyholder and the insurance company must abide by throughout the policy period. Take a look at the details that policyholders can find in their HDFC ERGO health insurance policy after downloading:

      • Policy number
      • Sum insured
      • Details of the policyholder and the insured
      • Coverage benefits
      • Policy tenure
      • Type of the policy
      • No Claim Bonus/ Cumulative Bonus
      • Policy exclusions
      • Policy renewal conditions
      • Policy cancellation terms and free look period
      • Portability terms
      • Policy grace period
      • Grievance redressal procedure


      • Q1. How can I download the HDFC ERGO policy without OTP?

        Ans: You cannot download your HDFC ERGO health policy from the insurer’s website without entering the OTP. But if you bought your policy from, you can download it by logging in to your account using your password instead of OTP.
      • Q2. How to download the HDFC ERGO health policy by policy number?

        Ans: HDFC ERGO policy download by policy number is possible on the insurance company’s official website. You need to go to the ‘Email Policy Copy’ option under the ‘Help’ icon and log in by entering your policy number. Once you log in to your account, click on the email policy copy option and download the document from your registered email id.
      • Q3. Can I download the HDFC ERGO renewal policy online?

        Ans: Yes. You can download your HDFC ERGO health insurance renewal policy online from the insurer’s website. Policybazaar customers can also download their renewal policy from their website.
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