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ICICI Prudential Online Payment

ICICI Prudential Life Insurance Company is co-owned by ICICI Bank Limited and Prudential Corporation Holdings Limited. The company provides a customer-friendly long-term savings and protection plan to secure and safeguard the financial goals of its customers. The company is known for its cost-effective products, quality services, and quick claim settlement. The company provides a variety of payment options both online and offline to serve its customers.

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Let us see the various ways in which you can make ICICI Prudential Life Insurance Online Payment.

Benefits of Using ICICI Prudential Online Payment Process

The online payment process is the most preferred method by customers across the country. This is why life insurance companies offer online premium payment facilities to improve customers’ premium payment experience. Let us take a look at the various benefits of making ICICI Prudential Life insurance online payment:

  1. Convenient 

    You can easily use instant transfer, IMPS, and other quick payment methods to transfer funds instantly within a few clicks, without the stress of standing in long queues.

  2. 24*7 access 

    The company’s official website and mobile app allow customers to pay their premiums anytime during the day or the week with their customer portal which is accessible 24x7. The customer service representatives can help you with any query that you may have during your ICICI Prudential online payment.

  3. Ease of Payment 

    The online payment feature allows you to pay your premiums using a laptop or a smartphone at your convenience, from the comfort of your home. This way you won't have to wait in long queues for an extended period of time to pay your premiums.

  4. Services at Zero Charge

    The online payment service is free of charge for all customers, which means you won't have to pay any extra charges for paying your premiums online. The customer can reach the insurer by calling a toll-free helpline number. Other services such as online chat are also not charged by the insurer for the customer's benefit. The ICICI prudential life mobile app is also available for download free of cost.

Methods of Making ICICI Prudential Online Payment

Some of the methods used for ICICI prudential life insurance online payment are as follows.

  1. Net Banking

    You can register the insurer as a beneficiary to start the transfer of funds with various banks ICICI prudential life insurance has partnered with to pay and renew premiums online.

  2. Infinity

    You can also link your policy account with your ICICI bank account on the Infinity app. The online account also allows you to make premium payments, display fund value and initiate e-transactions.

  3. Bill Desk

    You can register yourself on www[dot]billdesk[dot]com to make all your premium payments through the company’s bill desk.

  4. Bill Pay 

    You can pay your life insurance premiums online using your bank’s net banking or mobile banking app by following the below-mentioned steps:

    • Step 1: Enter the login credentials for net banking.

    • Step 2: Select the option 'Pay Bills.'

    • Step 3: From the drop-down menu, choose the option 'Insurance'.

    • Step 4: From the list of insurers, choose 'ICICI Prudential Life Insurance.

    • Step 5: Provide the policy details when prompted.

    • Step 6: Click pay and proceed to renew the policy premium.

  5. Bharat Bill Payment Service

    The steps to pay using BBPS are as follows.

    • Step 1: Click the ‘Bill Pay’ link on the company’s official page.

    • Step 2: Choose the appropriate insurer.

    • Step 3: Enter the policy details and proceed to purchase the premium.

    • Step 4: The customer can also use mobile apps registered with BBPS such as GPay, BHIM, etc.


    The policyholder can use the NEFT/RTGS feature to make the premium payment. The details to be entered are as follows. 

    • Step 1: Choose the beneficiary name mentioning the insurer.

    • Step 2: Select the beneficiary bank, branch, and IFSC code.

    • Step 3: Enter the bank account number to which the fund needs to be transferred.

    • Step 4: Follow the instructions to make the ICICI prudential life insurance online payment.

  7. Unified Payments Interface

    The following are the steps for UPI payment.

    • Step 1: Select the payment mode as UPI.

    • Step 2: Provide the VPA address.

    • Step 3: Approve the payment by authentication of credentials on the UPI app.

  8. Debit Card 

    You can use your debit or credit cards to make payments online by providing your card details on the company’s official website or app. 

Difference between ICICI Prudential Life Insurance Online and Offline Payment  

ICICI Prudential Life Insurance company offers online and offline premium payment modes for customers to pay their premiums at their convenience. You can pay your premiums offline through cheques or cash, but this method has various restrictions as you can only pay during office hours on office days and you might have to deal with a lot of paperwork and long queues.

On the other hand, online premium payment is paperless, does not require you to stand in long queues, and can be done from the comfort of your home in just a few clicks. You can pay your premiums 24x7 using your smartphone or laptop using just your policy number/phone number/email ID and date of birth. 

Points To Remember Before Making The ICICI Prudential Online Payment

  • The customer must provide basic details such as name, mobile number, and policy number.

  • The online payment made before 3 p.m. will be reflected on the same day; the policyholder's profile will reflect the payments made after 3 p.m.; the next day.

  • The policyholder needs to enter the proper credentials while using net banking.

  • Too many attempts to log in using net banking can result in getting locked out.

  • For credit cards and debit cards, the life insured needs to mandatorily submit the front and back photocopy of the credit and debit cards, respectively.

  • The receipt of the premium paid will be available for download in the customer’s profile.


  • What are the ways to pay the policy premiums?

    A1. Customers can pay policy premiums online as well as offline.
    • The online method includes net banking, UPI, debit card, credit card, and e-wallets.
    The offline methods are as follows.
    • Cheque- The policyholder can drop the policy premium cheque at one of the ICICI prudential branches.
    • Cash-The customers can pay the policy premiums in cash at the insurer-authorized collection centers.
    The customer can also opt for auto-pay for automatic payment of premium at the scheduled date.
  • What is a premium receipt?

    A2. The premium receipt shows the amount of premium paid for the purchased policy. It can be used as investment proof to the taxation authorities for tax benefits. If the customer pays the premium ahead of the due date, the insurer will send a payment acknowledgment. Still, the receipt will be generated following the due date. The insurer will either email or courier the premium receipt.
  • What is the procedure to get a copy of the premium receipt?

    A3. The customer can get a copy of the premium receipt in the following ways.
    Online Account:
    • Online Account:
      • You need to log in with valid credentials and select the 'Statements ‘tab.
      • Choose ‘Premium Receipt' and enter the policy number.
    • Helpline number: You can call the toll-free number on the insurer's website or raise an on-call request with the customer care executives.
    • Branch Office: You can directly visit the branch offices of the insurer and request the premium receipt.
    • Email: You can write a request to the official email address of the insurer with the policy number in the subject line.
  • What is meant by a premium paid certificate?

    A4. It is a document that displays the total amount of premium paid by the policyholder for all the policies in a given financial year. The premium paid certificate is helpful for tax filing.
  • What is the use of a direct debit facility?

    A5. The direct debit facility is an automated facility where the customers opt to set up auto-debit instructions in their bank account.
  • What is a ‘Renewal Premium Receipt’?

    A6. It shows the amount of premium paid by the customer for his/her policy.
  • What are the steps to set or modify Auto-pay instructions for premium payment?

    A7. The steps to set/modify auto-pay instructions for premium payment are:
    • The customer needs to provide the essential details such as policy number, date of birth and then choose 'standing instructions.'
    • Choose 'Auto Debit.'
    • Select the mode of payment.
    • Click on the option 'Pay now.
  • What cards are accepted for card payments?

    A8. Debit card payments through Visa, MasterCard, and Rupay are accepted.
  • How can one access their ICICI account online?

    A9. They need to log in to their account online on the insurer’s website or the mobile app and enter valid credentials.

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