ZUNO (formerly Edelweiss) Bike Insurance Claim

The ZUNO (formerly Edelweiss) General Insurance Company Ltd. covers you from damages that have occurred to your own vehicle or third party in an unforeseen event. The damages covered by the policy depend on the plan that you have chosen. A third-party plan covers the damages incurred to a third party in a road accident by the insured. On the other hand, a comprehensive plan will cover your damages and the third party's damages.

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Documents Required to Raise a ZUNO (formerly Edelweiss) Bike Claim

A policyholder or policy buyer must know what documents they must submit in case they have to request a claim. Therefore, the documents required to file a ZUNO (formerly Edelweiss) bike insurance claim are as follows-

For Accidental Claims

  • Claim form appropriately signed by the insured
  • Registration certificate copy of the bike
  • Driving license
  • FIR copy
  • Repair estimate
  • Repair bills and payment proof or discharge
  • Voucher
  • Documents required by AML guidelines

For Theft Claims

  • Claim form appropriately signed by Insured
  • Original policy document
  • Original registration certificate
  • All original keys, the service booklet, the warranty card, and the original purchase invoice.
  • Police Panchanama or FIR and final report or non-traceable report.
  • Acknowledged copy of the letter addressed to RTO (Regional Transport Office) intimating theft and forming 'NON-USE'.
  • RTO transfer papers duly signed
  • Consent for agreed claim settlement value from your side and the financier.
  • NOC from the financier if the claim is to be settled in your favor
  • The Subrogation letter, indemnity bond, and the discharge voucher
  • Documents required by AML guidelines

For Personal Accident Claims

  • Death certificate
  • Post-mortem report
  • Legal heir certificate
  • Certificate of disablement, in case of permanent partial disability

For Third-Party Claims

  • Insurance policy copy
  • Claim form duly signed
  • Police FIR copy
  • Registration certificate copy
  • Driving license copy
  • MACT/Legal notice
  • Claimant details
  • Supporting documents

ZUNO (formerly Edelweiss) Third-Party Bike Insurance Claim Process

If you want to file a cashless claim for your ZUNO (formerly Edelweiss) bike insurance policy, follow the below steps-

  • Step 1– Contact your insurer and request a claim. You can call them, or you can email them about the claim request.
  • Step 2– File an FIR at a police station in case of theft or an accident since it is mandatory for these types of events.
  • Step 3– Send your bike to an authorized network garage of your insurer. The insurance company now will send a surveyor to verify and analyze the situation and prepare an assessment report for the insurer.
  • Step 4– Repair your bike/ two-wheeler and collect the bills since these bills will be required to get your claim accepted by the insurance company.
  • Step 5– Now submitted all the documents to your insurer. They will verify everything and will conclude whether to accept your claim or reject it.

Common Reasons for Bike Insurance Claim Rejections

The common reasons for claim rejections at ZUNO (formerly Edelweiss) bike insurance are as follows-

  • Driving without a license- You must possess a valid driving license while riding your bike; otherwise, your claim will be rejected.
  • Drunk driving- If you were riding your bike in an intoxicated state, and any accident happens, then your claim will be rejected.
  • Policy exclusions- No coverage for exclusions or perils mentioned in the bike insurance policy documents. For example, if you have a third-party bike insurance policy and request a claim for damages that have occurred to your bike, your claim will be rejected unless you have a ‘standalone own-damage policy’ with it.
  • Learner’s License- If you hold a learner's license while riding your bike with someone who has a valid driving license sitting in the passenger seat. Otherwise, your claim will be rejected.

ZUNO (formerly Edelweiss) Bike Insurance No-claim-Bonus

A no-claim bonus or NCB is a reward in the form of a discount on the premium offered by the insurance company if no claims were raised in the policy period.


Disclaimer: Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by an insurer.
Average Rating
(Based on 32 Reviews)

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Zuno Bike Insurance Claim Reviews & Ratings

4.8 / 5 (Based on 32 Reviews)
(Showing Newest 10 reviews)
Thane, October 09, 2021
Add on cover
During the renewal of my edelweiss bike plan, I got a no claim bonus. i got a little discount on the premium rate so I decided to customize my plan. I have added additional features to the existing plan. it has enhanced the coverage and made my plan even more better.
Indore, October 09, 2021
Good deal
I have got so many benefits in edelweiss Two Wheeler Plan. In case of accidents, I can avail cashless repair services in their network garages. At first I was confused that from where to buy the bike plan, then I got a good deal on the website of Policybazaar.
Visakhapatnam, August 18, 2021
Services are good
One of my relative suggested me to buy two wheeler plan. recently have bought Edelweiss two wheeler policy from policy bazaar. it is way convenient to buy policy online and i got a great work. i really liked the service provided by the policy bazzar team.
Varanasi, June 04, 2021
Protection coverage
My two wheeler insurance plan has been providing a protection coverage to me and my bike since 2 years. I have a edelweiss two wheeler insurance policy. A best plan to take care of my bike.
Amabala, June 04, 2021
Saves my time
Buying two wheeler insurance policy online is easy and also it saves the time. I checked various edelweiss two wheeler insurance plans online and have save the time by buying it online. It is one of the best plan I had.
Noida, June 04, 2021
Quick and hassle free services
I have recently bought the edelweiss two wheeler insurance policy from the website of the policybazaar. The plan is good and under my budget. Also, the facilities provided by the team is very nice.
Dabhoda, July 03, 2020
Great plans
I searched for many plans in the website of policybazaar and all were good. But I found the best one of edelweiss with great benefits and low premium rate.
S.c. Pur, July 02, 2020
Good coverage
I searched on the website of policybazaar and found this good plan of edelweiss company for my bike insurance. The coverage provided by them is good and I am happy with it.
R.g.pur, July 01, 2020
Insurance for third party
I have taken the policy which is good for third party too. If by chance accident occurred then it will covered me my vehicle as well as the person with whom I have been met with an accident.
G.k. Bhatar, July 01, 2020
The reputation of edelweiss company is very good. They provided with the best policy to me regarding the two wheeler policy. Thanks.