SBI Travel Insurance Policy

SBI Travel Insurance Overview

SBI General Insurance Company is the most trusted general insurer in India which is a joint venture between State Bank of India owning 74% of the total and Insurance Australia Group (IAG) holding the rest of 26%. State Bank of India is the country’s largest and foremost leading commercial bank in terms profit, balance sheet, deposits, customer base and last but not the least its hue network of branches. IAG is a pioneer in general insurance company mainly in Australia, New Zealand and Asia which underwrites almost A$11 billion of premium every year. So with the perfect blend of the two experts and cross border alliance, SBI General Insurance provides multiple insurance plans like Travel Insurance Plans, Health Insurance Plans, Motor Insurance Plans, Personal Accident Plans, Home Insurance Plans for Individuals and other types of insurance too which are tailor made and customer friendly and completely transparent.

Why availing travel insurance plans?

Holidays, vacations, business trips are parts and parcels of anybody’s life and are essential too. In today’s busy and fast life, going out for holiday or going out for business meetings are common phenomenon. And it becomes utmost important for a person to protect oneself and his family towards any untoward incidents and risks arising out of travelling. Travel Insurance plans complete protection throughout the trip and offers even reimbursement/ compensation when there is an emergency and on can stay well sheltered under various travel insurance plans. Travel Insurance Plans are not mandatory in India However Travel Insurance Plans are compulsory in UK  and countries like Austria, Greece, Spain, Portugal, France, Germany, Belgium, Luxembourg and Netherlands.

Now let’s have an overview on the SBI General Travel Insurance Plans.

Why SBI Travel Insurance Plans?

SBI Travel Insurance Plans provides a complete and wide ranging coverage for oneself and his/her family while travelling. It gives complete protection to the medical and financial emergency that might arise while one is travelling abroad for the purpose of holiday as well as for business. To summarize:

• The plan covers upto USD 0.5 million.
• There is no medical check up which is required to avail this plan.
• A Comprehensive coverage.
• Travel protection worldwide with 24*7 assistance.
• Fair, transparent and fast cashless claim settlements.

Features and Benefits of SBI Travel Insurance

The plan covers the expenses incurred for medical treatment of illness, disease contracted or injury sustained during an overseas travel, which is of emergency nature and necessary to be taken with other related coverages.

Section	Coverages	Benefits ( In USD)	Deductible
A	Medical Expenses including Evacuation and Repatriation under the plan.	50000 to 500000	USD 100
A-i	Personal Accident  under the plan.	10% of Limit of cover under Section (A) subject to maximum of 25000	Nil
A-ii	Travel Support under the plan.
	Loss of passport		5% of claim amount
	Golfer’s Hole in One		5% of claim amount
	Loss of Checked Baggage		5% of claim amount
	Home Burglary Insurance		5% of claim amount
	Trip Cancellation		5% of claim amount
	Trip Curtailment		5% of claim amount
	Missed Connection	2000 on floater basis	5% of claim amount
	Delay in checked Baggage ( Baggage Delay payment on the rate of USD 200 per 12 hours)		First 12 hours
	Hijack Cover (USD 200 per 24 hours)		First 24 hours
	Trip Delay (USD 200 per 12 hours)		First 12 hours
	Hospitalization Daily Allowance ( cash at the rate of USD 50/day)		First One Day
	Bail Bond		Not Applicable
	Emergency Cash Advance		Not Applicable
B	Personal Liability under the plan	50% of the limit of cover under Section (A) or 200000whichever is lower.	USD 100

 

Tenure of Insurance

Under this plan, there are two trips which for which the period is fixed. These are as under:

• Single Trip : Here the plan is for minimum 1 day to maximum 180 days. Single Trip plan is non renewable.
• Multi Trip: The period for this trip is fixed at I year only and not for any other duration. Multi trip Plan can be renewed, however insurer’s consent is necessary and premium has to be paid at the time of renewal.

Eligibility

Minimum age should be 6 months and maximum age should be 70 years. Following are the categories of individuals and his/her family members who can apply for the plan with no medical check up:

• Residents of India making abroad trips for the purpose of holiday and business / official purpose are eligible for the plans.
• Foreign Nationals working in India can apply for the plans.
• Family means leally marries spouse, legal and dependent children, legal and dependent parents and parents in law.

Extension of the Plan Tenure/ duration of Travel Insurance Plan by SBI

There can be two circumstances where the plan can be extended. These are as follows:

• Plan can be extended with prior approval from the insurer and with additional payment of premium: Extension in a single trip is admissible for a maximum of 180 days provided that the plan tenure after the extension will not exceed more than 270 days. The premium for extension of the plan will be the difference of full extended period premium less the premium received till date.

• Automatic Extension: This particular extension is over and above the plan duration after the prior permission for a period not exceeding 7 days if necessitated by delay of public transport services beyond the control of the insured person. The extension under the plan is free of cost.

Exclusions under the SBI Travel Insurance plan

There are certain situations where the Company will not be liable to pay under the plan, these are briefed as under:

• If the insured person is travelling under the following circumstances, no claim will be paid.
• The Insured person is travelling against the advice of Physician OR
• The insured person is travelling for the purpose of obtaining treatment.
• Is receiving or on a waiting list for some specific medical treatment as declared in the Physician’s report or certificate OR
• The insured person has received a terminal prognosis for a medical condition.

• If an insured person is taking part in Naval, Military or Air Force operations, no claim will be entertained.
• Claims will also not be given arising due to suicide, attempted suicide or willfully self injected injury or illness, mental disorder, anxiety, stress or depression, venereal disease, consumption of alcohol, drug addiction, or any loss arising directly or indirectly from any injury, illness, death, loss, expenses or other liability attributable to HIV and /or any HIV related illness which includes AIDS and/or mutant derivative or variation.
• No claim will be paid arising out of war whether declared or not, invasion, acts of foreign enemy, hostilities , civil war, rebellion. Revolution, insurrection, military or usurped power or confiscation or nationalization or requisition of or destruction of or damage to property by or under the order of any government or local authority.

• The claim will not cover the loss arising out of loss or destruction or damage to any property or any loss or expenses resulting or arising from or any consequential loss directly or indirectly caused by or contributed to by or arising from:
• Ioinising radiation or contamination by radioactivity from any nuclear waste from the combustion of nuclear fuel OR
• The radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component.

• Claim will also not be entertained if the insured person participates in winter sports, mountaineering, riding or driving in races or rallies, caving or potholing, hunting or equestrian, skew diving or other underwater activity, rafting or canoeing which involves white water rapids, yatching or boating outside coastal water (2 miles). Also professional sports or any hazardous sports are not included unless otherwise mentioned the plan.

• No claim will be paid for losses arising directly or indirectly from any manual work or hazardous occupation or engaged in any criminal or any illegal act.

• Claims will also not be given where medical needs arises due to Pre existing disease.

•  Claims will not be given if the Insured person is undergoing Air Travel unless he/she flies as a passenger in an aircraft which have a proper and a valid license to do so.

• Claims will not be given for losses or damage arising out of accidents on two wheelers unless the driver is duly qualified to drive and possess a current valid International Driving License and the Insured person is wearing a safety crash helmet.

Discount Table under the SBI Travel Insurance Plan

Family Floater Discount is available under the plan where the sum insured is available in totality for all the family members and not individually. However the same can be used by all or any one of them under the same plan. The discount table is as follows:      

Age of the Oldest Member( 0-40 Years)
Two	Three	Four
15%	22%	30%
Age of the Oldest Member( 41-60 Years)
Two	Three	Four
10%	17%	25%
Age of the Oldest Member( 61-70 Years)
Two	Three	Four
0%	0%	0%

 

Group Discount Table

Group Size	Group Discount (%)
10-50	15
51-100	20
101-200	25
201-350	30
351-500	35
>500	40

 

Claim

A claim will have to be notified within and documents needs to be submitted to the insurer not less than within 31 days after the end of an insured trip. Here, the insurer can however, extend the time period for a maximum of 60 days provided acceptable evidence are furnished. Except for the cases of hospitalization, all other claims are to be settled in India.

Lets look at the documentation Section wise:

Section A:  Medical Expenses which includes Evacuation and Repatriation: Documents needed are as follows:

• Claim Form which is to be signed by the Treating Doctor and the Insured Person with the claim reference number.
• Original documents of Doctor’s medical report, admission and discharge certificate and prescriptions.
• Original bills, vouchers, reports and payment receipts stating the treatment done.
• Original X-ray, pathological and investigation reports.

• For availing the transportation costs for medical reasons, one has to attach a medical statement from the doctor stating the reason for illness and also the reason for such transportation.

• Copy of passport, visa with entry and exit stamp

Section A-i: Personal Accident Expenses: Documents needed are as follows:

• Completed Claim form.
• Original Death Certificate.
• Copy of FIR/ Police Inquest Report.
• Copy of Post Mortem Report in case of Accidental Death Claims.
• Dismemberment Case.
• Original documents of Doctor’s medical report, admission and discharge certificate and prescriptions including the Disability Certificate.
• Copy of treatment papers along with no. 1 and 3 above.

Section A-ii: Loss of Passport: Documents needed are as follows:

• Completed Claim form.
• Copy of New Passport and old passport if available.
• Original bills/ receipts / invoices which were needed to obtain the new passport.
• Copy of FIR/ Police Inquest Report.
• Copy of return tickets.

Section A-ii: Loss of Checked Baggage: Documents needed are as follows:

• Completed Claim form.
• Copies of boarding pass/ ticket/ baggage tags.
• Copies of the correspondences with the airlines authority certifying the delay.
• Property Irregularity Report.
• Details of compensation received from Airlines/ other authorities.

Section A-ii: Delay of Checked Baggage: Documents needed are as follows:

• Completed Claim form.
• Copy of passport, visa with entry and exit stamp
• Copies of boarding pass/ ticket/ baggage tags.
• Copies of the correspondences with the airlines authority certifying the delay of checked baggage.
• Property Irregularity Report.
• Details of compensation received from Airlines/ other authorities.
• Original bills / invoices/ receipts for any emergency purchases like medicines, toiletries and clothing.

Section A-ii: Trip Delay: Documents needed are as follows:

• Completed Claim form.
• Copy of passport, visa with entry and exit stamp, boarding pass and ticket.
• Confirmation from airlines about the scheduled and actual arrival time.
• Copies of the correspondences with the airlines authority certifying the delay.

Section A-ii: Missed Connection: Documents needed are as follows:

• Completed Claim form.
• Copy of passport, visa with entry and exit stamp, boarding pass and ticket.
• Confirmation from airlines about the scheduled and actual arrival time.
• Copies of the correspondences with the airlines authority certifying the delay.
• Bills/ receipts of reasonable expenses incurred and / or proof of cancellation charges levied by the carriers will be submitted.

 Section A-ii: Trip Cancellation and Trip Curtailment: Documents needed are as follows:

• Completed Claim form.
• Trip when cancelled due to medical reasons, then medical reports and doctors statement needs to be submitted.
• Trip when cancelled due to employment reasons, then termination letter from the company needs to be submitted.
• Trip when cancelled due to other insured reasons, then police report confirming the incident needs to be submitted.
• Trip when cancelled or gets interrupted due to reasons like sickness, injury or death of a travelling companion, then the original tickets of the insured and the travelling companion indicating travel to the same place for the same dates needs to be submitted.
• Bills/ receipts of reasonable expenses incurred and / or proof of cancellation charges levied by the carriers will be submitted.

Section A-ii: Hijack: Documents needed are as follows:

• Completed Claim form.
• Detailed statement of the event in writing.
• Copy of ticket/ boarding pass.
• Airline correspondence.

Section A-ii: Golfer’s Hole-In-One: Documents needed are as follows:

• Completed Claim form.
• Expenses Invoices.
• Proof of achieving a hole-in-one by the insured individual.

Section A-ii: Home Burglary Insurance: Documents needed are as follows:

• Completed Claim form.
• Copy of FIR/ Police Report.
• Invoice of Lost Item.

Section A-ii: Bail Bond: Documents needed are as follows:

• Completed Claim form.
• Police Report.
• Court Order stating the requisite amount as bail bond.

Section A-ii: Emergency cash Advance: Documents needed are as follows:

• Completed Claim form.
• Copy of FIR/ Police Report.

Section A-ii: Personal Liability: Documents needed are as follows:

• Completed Claim form.
• Detailed statement of the event in writing.
• Other documents related to the incident like summons, legal notice etc.
• Witness statements if any.

For claims assistance in abroad one can call one of the partner of SBI General Insurance which is

• AXA Assistance India Private Limited- Dedicated international toll free nos for US and Canada 844-691-8882 for Canada and 844-691-8884 for US.
• For the rest of the world SBI dedicated Hotline : +91 11 45735511 ( Call Back facility) Reverse Call Back. Alarm centre Fax- +91 11 45070617
• Email at sbitravel@axa-assistance[dot]in

Cancellation

For single trips cancellation of the plan can be only when the journey is not undertaken and on furnishing the insured person’s passport as a proof. Request for such cancellation will be taken into consideration not less than 14 days after the First Day of Insurance as indicated in the Policy Schedule. A cancellation fee of Rs 250/- will be charged.  Once the journey has commenced, there will be no refund of premium. Also once any of the insured person starts the journey, the plan will not be cancelled for the rest of the insured individuals.

For Multi Trip, the insurance plans may be cancelled by the insured person provided there is no claim during the period of the insurance plan. In such case, the insurer will refund the premium. The insurer has the right to cancel the plan on 15 days notice to the insured person, on the basis of mis-representation, frauds, non-disclosure of material facts or non cooperation from the insured person. Also once any of the insured person starts the journey, the plan will not be cancelled for the rest of the insured individuals.

Contact

• One can also email at customer.care@sbigeneral[dot]in
• Individuals can also opt for “Request a call back” option where after filling up few simple details a call back will be made from the Company.

Period of insurance

a) Single Trip:- Policy can be issued for minimum 1 day up to a maximum of 180 days duration.

b) Multi Trip:- Policy will be issued only for one year and not for any duration shorter or longer than one year.

How to extend the SBI Travel Insurance policy duration?

With prior approval of the Insurer and on payment of extra premium:- Extension in SBI Travel  Policy duration is only permissible in single trip insurance for a maximum 180 days subject to the condition that total Policy duration after extension shall not be more than 270 days.

The premium for extension of Policy duration will be difference of full extended period premium minus premium received till date.

Automatic extension:- This extension is over and above extension of the SBI Travel Insurance Policy duration after prior approval for a period not exceeding 7 days if necessitated by delay of public transport services beyond the control of the Insured person. This automatic extension will be free of any charge

SBI General Travel Insurance- FAQs

1. How to pay a premium? What are the modes of payment available?

The SBI General Insurance company Ltd. offers 6 modes of premium payment namely:

• Cash payment at the branch
• Online Payment

For the online payment mode, the policyholder can pay via;

• Credit Card
• Debit Card
• Net banking

2. How can I check policy status for SBI general travel insurance?

For registered online users, login to the website with your plicy details and check the status.

3. What is the policy renewal process for SBI general travel insurance?

You can visit the website to renew your policy

Step 1: Login with your policy details on the e-Portal

Step 2: Select the policy and payment mode ( Net Banking, Debit/Credit Card)

Step 3: Print/save cyber recipt of your payment

Alternatively, pay via cehqe/debit at the nearest branch to renew your policy.

4. What is the company’s process to settle claim for SBI general travel insurance?

You need to intimate the company on the toll free number or you can send the i-claim on company’s mail id. Upon successful completeion of the documentation, the clain is settled within 30 days.

5. What is the policy cancellation process for SBI general travel insurance?

If the vehicle is liability covered you can ask for the cancellation of the policy. For the cancellation of the policy, just visit the nearest branch.