Aditya Birla Sun Life Insurance Customer Care

Aditya Birla Sun Life Insurance Company Ltd. is one of India's leading private life insurance companies and a partnership between the Aditya Birla Group and Sun Life Financial Inc., a top Canadian international financial services company. Aditya Birla Sun Life Insurance Customer Care Service is extremely efficient and responds to customer queries quickly. They aim at providing 24x7 Support to the customers and solve their problems at ease. 

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Aditya Birla Sun Life Insurance provides a comprehensive range of products, such as term plans, pension plans, child plans etc. So, if you are looking for any information about their policies or have any existing policy-related doubts, you can contact them through the multiple channels in which they are widely available.

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How to Contact Aditya Birla Sun Life Insurance Customer Care?

A customer looking for assistance or needs to solve any doubt can contact the customer care of Aditya Birla Life Insurance through the following modes:

  1. Aditya Birla Sun Life Insurance Toll Free Numbers

    You may call on these toll-free numbers to connect to one of the customer care executives about the term insurance plans, retirement and savings plan related queries:

    • Within India: 1800-270-7000

    • Outside India: +91 8045860777

    The customer service for Aditya Birla Sun Life Insurance is available from 10 AM to 7 PM, everyday.

  2. Aditya Birla Sun Life Insurance Online Chat

    You may go to their website and use their “Chat With Us” option. You can share your doubts and questions over chat and a virtual assistant will help you. This chat feature is available on their website 24x7.

  3. Aditya Birla Sun Life Insurance WhatsApp Number

    You can send a “Hi” on the WhatsApp number +91 8828800040 to receive an automated reply from the customer care team and then continue chatting to solve your problems. If you need to get yourself registered, you may give a missed call to their helpline number +91 7676690033 or send an SMS “OPTIN” to 567679 from your mobile number that was registered under the company.

  4. Aditya Birla Sun Life Insurance Meet with Expert

    You may have an individual meeting with an expert from the company regarding your queries or to learn about life insurance policies. For that, you need to go to the “Send an Advisor” option on the website, under the “Contact Us” tab. You will have to fill in the details required and soon, you will receive a call from one of the representatives from the company, who will guide you through the processes, policies and solve your doubts.

  5. Visit Aditya Birla Life Insurance Branch Office:

    You can also visit the branch office of the company if you have any queries or concerns. The representatives will personally help you solve all your queries. You can locate the nearest branch by clicking on the “Locate Us” from the “Contact Us” tab present on the website.

  6. Aditya Birla Sun Life Insurance SMS Facility

    If you want information on the policy using the “MyAlerts” feature provided by the company, you can send SMS on 567679 and receive all the details on the below mentioned queries:

    Facility SMS
    Receive Premium Paid Certificate PPC [space] POLICY NUMBER
    Know Status of Policy, Frequency, Premium Amount POLICY DETAILS [space] POLICY NUMBER
    Get the current fund value of your plan FUND VALUE [space] POLICY NUMBER
    Know renewal due date of policy RENEWAL [space] POLICY NUMBER
    Get details on allocation of future premiums ALLOCATION [space] POLICY NUMBER
    Know the NAV of a particular date BSLINAV [space] MM/DD/YYYY
    Know the NAV of a particular fund BSLINAV [space] FUND OPTION
    Update PAN Card details PANCARD [space] POLICY NUMBER [space] PAN CARD NUMBER
    Update Email ID Email [space] POLICY NUMBER [space] Email ID
    Get callback from Aditya Birla Sun Life Insurance SALAHKARI [space] POLICY NUMBER
    Update contact number UPDATE [space] POLICY NUMBER [space] Policyholder’s Date of Birth in DDMMYYYY

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Term Plan Starting @ ₹449/month+

Get an online discount of upto 10%+

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+Standard T&C Applied

How Can I Raise Complaints on Aditya Birla Sun Life Insurance?

You can also raise a complaint to the customer care of Aditya Birla Sun Life Insurance in case you are not satisfied with any service offered by the company. Below are the steps to raise a complaint:

  • Step 1: Go to the customer service page and click on the “Give Feedback” option.

  • Step 2: You will then be transferred to the complaint page where you have to register the complaint by using the “Click here” option.

  • Step 3: Then, you will receive a reply from the customer service team within 10 days of registering the complaint, or you may receive a token number through your registered email.

  • Step 4: You can also approach the Grievance Redressal Office/Officer by using the token number if you feel your query hasn’t been resolved completely.

  • Step 5: You may also post your complaint via post to Aditya Birla Sun Life Insurance.

Wrapping up!

The customer care service of any insurance company is aimed at stepping up to help you whenever you have a doubt or dilemma. Likewise, the Aditya Birla Sun Life Insurance Customer Care team is highly responsive, remains available for your service 24x7, and you may contact them from 10 AM to 7 PM everyday. Through the various modes of communication available, they can be accessed at any time and from all places.


  • Is Aditya Birla Life Insurance a Dependable Company?

    Ans: Yes, Aditya Birla Sun Life Insurance is a very good insurance company. The premium is reasonable, and claims are easy to get owing to the quick service offered by the staff members.
  • How can I call the customer care of Aditya Birla Sun Life Insurance?

    Ans: You can contact their customer care team at 1800-270-7000 if you live in India and if you’re outside India, call at +91 8045860777
  • How do I claim my Aditya Birla Sun Life Insurance policy?

    Ans: The procedure is as follows:
    • Step 1: Download and complete the claim form.
    • Step 2: Collect all the necessary supporting claim documents.
    • Step 3: Submit the claim form and any accompanying documentation.
  • How can I calculate the fund value of my Birla Sun Life policy?

    Ans: Send a text message from your registered mobile number to 567679 to have access to a wealth of policy and fund information on your phone.
  • What is Aditya Birla Sun Life Insurance's claim settlement ratio for the ongoing financial year?

    Ans: Aditya Birla Sun Life insurance’s claim settlement ratio is 98.07%, according to IRDAI Annual Report for 2021-22.

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