ICICI Prudential Life Insurance Customer Service

ICICI Prudential Life Insurance Company Limited offers a dedicated customer service portal where you can resolve all of your policy-related queries and issues. You can also contact their customer support staff online or offline. To make it even more convenient, you can easily locate the nearest ICICI Prudential branch through their online branch locator tool on the official website.

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12.02 Crore Registered Consumer

5.9 Crore Policies Sold

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₹1 Crore Life cover starting from ⁺

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This lets you find the closest ICICI Prudential Life Insurance customer service center for in-person assistance or documentation requirements.

Term Plans

₹1
Crore

Life Cover

@ Starting from ₹ 13/day⁺

₹50
LAKH

Life Cover

@ Starting from ₹ 8/day⁺

₹75
LAKH

Life Cover

@ Starting from ₹ 12/day⁺

ICICI Prudential Life Insurance Company Limited

ICICI is a collaboration between India's private ICICI Bank and the UK’s Prudential Corporation Holdings Limited. Together, they formed the ICICI Prudential Life Insurance Company, which provides insurance products like term insurance and Investment policies to protect your family in case of an eventuality. These life insurance products can also create wealth over time with the investment feature attached to them. The company offers a wide range of means for customers to contact the company's customer service staff.

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ICICI Prudential Life Insurance Customer Service

ICICI Prudential Life Insurance provides multiple customer service options to ensure smooth assistance for all your life insurance policy-related needs. Let us take a look at the ICICI Prudential Life Insurance Customer Service options offered by the company:

ICICI Prudential Life Insurance Customer Care - Call Support

You can call any of the following numbers to contact the company's customer care on call
- For Service-related Queries: 1860-266-7766
  (10 AM to 7 PM from Monday to Saturday)
- To Buy a New Policy: 1800-267-9777
  (8 AM to 12 AM everyday)
- For assistance on policies bought through the app or website: 1860-267-9997
  (10 AM to 7 PM from Monday to Saturday)
- For NRI Customers: +91 22-6193-0777
  (Open 24x7)
- For Group and Annuity Customers: 1860-266-7766
  (10 AM to 7 PM from Monday to Saturday)
- For Claim Support:
- 1860-266-7766 (For calls within India)
- +91 22-6193-0777 (For calls outside India)
  (Open 24x7)
ICICI Prudential Life Insurance Customer Care - SMS Service

Here is a list of SMS codes for some of the company services that you can send on 56767
- Payment Assistance: Send ASSIST <space> policy number
- Cheque Pick-up Request: Send COLLECT <space> policy number
- Revive a Lapsed Policy: Send REVIVE
- Request Advisor Contact: Send SMA
- Report a Policy Claim: Send ICLAIM <space> Policy Number
ICICI Prudential Life Insurance Customer Care - Email Support

You can contact the company via email at any of the following email IDs
- For Buying a New Life Insurance Policy - buyonline@iciciprulife[dot]com
- For doubts and feedback - grouplife@iciciprulife[dot]com
- For assistance and information - myannuity@iciciprulife[dot]com
- For Claim Support - claimsupport@iciciprulife[dot]com
ICICI Prudential Life Insurance Customer Care - WhatsApp Support

You can submit your documents by clicking a picture and submitting it on 99206-67766 with your application number.
ICICI Prudential Life Insurance Customer Care - Branch Representatives

You can contact the company's branch representatives by locating the nearest ICICI Prudential branch. Visit the official website's branch locator tool to find the closest branch. This allows you to get in-person assistance for policy updates, claim support, and other service-related needs.
ICICI Prudential Life Insurance Customer Care - Mobile App

Download the ICICI Prudential Life Insurance App from the Apple Store or Google Play Store. This app lets you:
- Check policy details
- Make premium payments
- Renew your policy
- Buy new policies
ICICI Prudential Life Insurance Customer Care - Request a Callback

Submit your policy number and registered mobile number to request a callback from the company's senior executives.
ICICI Prudential Life Insurance Customer Care - SMS for New/Existing/NRI/Group & Annuity Customers

New customers, i.e. those who have recently bought a life plan or an ICICI Prudential Term Insurance plan, can quickly get help from customer care through a special SMS service. Just send a message in a specific format to 56767 to access various services.
*Note: You can use the SMS service for various requests like checking policy fund value, opting for the ECS facility, getting product information, registering PAN, reviving a lapsed policy, and more.

How To Track ICICI Prudential Life Insurance Application Status For New Customers?

New customers, i.e. those who have recently bought term or life insurance from ICICI Prudential Life Insurance, can easily check their online application status on the ICICI Prudential website. Simply go to the ‘Contact Us' section and click on the link labelled ‘Track your application here’. You'll be taken to a new page where you'll need to enter your application number, policy number, mobile number, and date of birth to track your application status.

Wrapping It Up!

ICICI Prudential Life Insurance offers its customer service portal to improve customers' policy-buying experience. Customers can contact the company's customer support staff online and offline.

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FAQs

What is Customer Service in ICICI Prudential Life Insurance?

Customer service at ICICI Prudential Life Insurance means helping policyholders at every step of their policy. The customer service team is there to help you with anything from a simple question to a claim. They help you understand the benefits of your policy, check the details of your premium, update your personal information, keep track of the value of your funds, and help you settle your claim. Timely reminders to pay your premiums and help with renewals also make sure that your policy stays active without any problems.
How do I find the closest ICICI Prudential branch where I can get help in person?

It is easy to find an ICICI Prudential branch. Go to the Contact Us page on the official ICICI Prudential Life Insurance website. Next, go to the Branch Locator or Our Network page and type in your city or ZIP code. The tool will show you branches that are close by, along with their addresses and phone numbers. You can also call customer service at 1860 266 7766 to find out about branches.
Where is the ICICI Prudential Life Insurance office located in Ahmedabad, Gujarat?

The ICICI Prudential Life Insurance office that helps people in Ahmedabad is at: The address is 2nd Floor, Shop No. 204–209, Shreepad World, Pal Adajan Road, Near Nishal Circle, Surat, Gujarat – 395009. The branch is open on weekdays from 10:00 AM to 3:30 PM and on Saturdays from 10:00 AM to 12:00 PM. It is still closed on Sundays.
What are some ways to get in touch with ICICI Prudential Life Insurance Customer Care without using the internet?

If you need help in person, you can go to the nearest ICICI Prudential Life Insurance branch and talk to a customer service representative. You can also ask a senior official to call you back or send your concern through the "Write to Us—CSR" section of the official website for more help.
Is it possible to get help with the ICICI Prudential Life Insurance App?

Yes, you can do most things related to your policy from your phone with the ICICI Prudential Life Insurance app. You can get the app from both the Apple App Store and the Google Play Store. It lets you renew policies, keep track of payments, make service requests, and get in touch with customer support whenever you need it.
What kinds of help can you get from ICICI Prudential Life Insurance Customer Care?

ICICI Prudential Life Insurance Customer Care can help you with questions about your policy, paying your premiums, making a claim, buying a new policy, and making service requests for policies you bought online or through the app. The team also helps with changing funds, updating nominees, and sending in documents.
Can I ask ICICI Prudential Life Insurance Customer Care to call me back?

If you want to talk to someone again, you can do so on the ICICI Prudential website or app by giving them your policy number and registered mobile number. A senior customer service representative will contact you to address your question or assist you in another way.
What is ICICI Prudential customer care number Delhi 24X7?

ICICI Prudential Customer Care Number (Delhi – 24×7) You can call 1860 266 7766 for round-the-clock customer support in Delhi and across India.
What is ICICI Prudential Customer Care Complaint?

To register a complaint, call 1860 266 7766 or email lifeline@iciciprulife.com. Complaints can also be raised through the official ICICI Prudential website under the grievance section.

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˜The insurers/plans mentioned are arranged in order of highest to lowest Sum Assured(SA) offered by Policybazaar’s insurer partners offering term insurance plans on our platform, as per ‘first year premium of life insurers as at 31.03.2025 report’ published by IRDAI.

Policybazaar does not endorse, rate or recommend any particular insurer or insurance product offered by any insurer. For complete list of insurers in India refer to the IRDAI website www.irdai.gov.in

Rs. 400/month is starting price for a 1 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10.

Rs. 400/month (Rs.13/day) is starting price for a 1 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 230 is starting price for a 50 lakhs term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10.

+Rs. 8/day is starting price for a 50 lakhs term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10.

+Rs. 12/day is starting price for a 75 lakhs term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10.

+Rs. 497/month is starting price for a 1.5 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 487/month is starting price for a 2 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 626/month is starting price for a 3 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 905/month is starting price for a 5 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 1,267/month is starting price for a 7 crore term life insurance for an 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

*The full refund of premium is available on availing the one-time option of refund of premium. Total premium paid for policy (paid for add-ons) will be the special exit value, payable on availing the one-time option of refund of premium if you wish to completely exit the policy.

+Rs. 447/month is starting price for a 1 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs.679/month is starting price for a 2 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 910/month is starting price for a 3 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 1,374/month is starting price for a 5 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

+Rs. 1,924month is starting price for a 7 crore term life insurance for an (NRI) 18 year-old male, non-smoker, with no pre-existing diseases, cover upto 30 years of age.

Women

+Rs. 400/month is Starting price for a 1 crore term life insurance for an 18 year-old Female, non-smoker, with no pre-existing diseases, cover upto 30 years of age, rounded off to nearest 10.

Rs. 461/month is the starting price for a 1 crore term life insurance for an 24 year-old female, non-smoker, with no pre-existing diseases, cover upto 54 years of age.

1,642/month is the starting price for a 1 crore term life insurance for an 44 year-old female, non-smoker, with no pre-existing diseases, cover upto 74 years of age.

Prices offered by the insurer are as per the approved insurance plans | #All savings and online discounts are provided by insurers as per IRDAI approved insurance plans | Standard Terms and Conditions Apply | **Tax Benefits are subject to changes in tax laws.| Policybazaar Insurance Brokers Private Limited

We will respond in the first instance within 30 minutes of the customers contacting us. 30-minute claim support service is for the purpose of giving reasonable assistance to the policyholder in pursuance of the claim. Settlement of claim (including cashless claim) is the responsibility of the insurer as per policy terms and conditions. The 30-minute claim support is subject to our operations not being impacted by a system failure or force majeure event or for reasons beyond our control. For further details, 24x7 Claims Support Helpline can be reached out at 1800-258-5881

For more details on risk factors, terms and conditions, please read the sales brochure carefully before concluding a sale

Policybazaar Insurance Brokers Private Limited | CIN: U74999HR2014PTC053454 | Registered Office - Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 | Registration No. 742, Valid till 09/06/2027, License category- Composite Broker Visitors are hereby informed that their information submitted on the website may be shared with insurers. Product information is authentic and solely based on the information received from the insurers.

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