Kotak Mahindra Life Insurance Customer Care

Kotak Mahindra Life Insurance Company Limited, one of the leading insurers, is a joint venture between South African based old mutual group and India based Kotak Mahindra Group, otherwise called Kotak Life, is a subsidiary fully owned by Kotak Mahindra Bank Limited. It provides comprehensive life insurance products such as term insurance plans, retirement, savings etc. They also offer dedicated life insurance solutions to their customers. 

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Insurer mainly focuses on solving customer queries and doubts related to life insurance plans. You can contact Kotak Mahindra Life Insurance customer care by visiting their nearest branch or online mode and they are available around the clock for your service.

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How Kotak Mahindra Life Insurance Customer Care Helps You?

The Kotak Mahindra life insurance customer care is a team of dedicated professionals who solve problems and doubts that may occur to an individual/customer. Below are some of the important reasons why Kotak Life customer care service is necessary, especially for life insurance companies.

  1. To help customers

    Customer care executives offer quick and effective solutions to problems faced by the customers. They also help customers learn about new products and policies such as term insurance and make them aware about the details of the existing plans if the customer inquires about the same.

  2. Informs about policy lapse and renewals

    The customer care team looks after the customers whose policies have lapsed and informs them about the renewal. The executives also make sure the purchase and renewal processes are done seamlessly, and without any hassle.

  3. Provide information

    The customer care teams are also responsible for providing basic knowledge to the customers who seek information regarding any product or topic that he/she is unaware about.

How to Contact Kotak Mahindra Life Insurance Customer Care?

A customer seeking assistance to resolve a query can contact Kotak Mahindra Life Insurance customer care through the following mediums:

  1. Kotak Mahindra Life Insurance Customer Care Number

    You can call the toll-free customer care number of Kotak Mahindra Life Insurance for assistance, on 1800 209 8800. The customer care team is available on call from 8 AM to 10 PM, from Monday to Saturday and excluding public holidays.

  2. Kotak Mahindra Life Insurance Customer Care Email ID

    You can mail the Kotak Mahindra Life Insurance Customer Care at kli.grievance@kotak.com even if you’re a new or existing customer.

  3. Kotak Mahindra Life Insurance Live Chat

    You can use the live chat feature available on the official website and seek help. Click on the “Let’s Chat” option present in the bottom right side of the home page of the website to start the process. You can choose from amongst the numerous queries present in the chat section and get your doubts resolved. The Chatbot for the Live Chat of Kotak Mahindra Life Insurance Customer Care is named Kaya.

  4. Kotak Mahindra Life Insurance Call Back Feature

    You can also choose the “Get a call” option present in the home page of the website to receive a call from a Kotak Mahindra Life Insurance customer care executive. However, you will have to provide your name, phone number, email ID and query as you proceed with the “Get a call” option.

  5. Kotak Mahindra Life Insurance WhatsApp Number

    You can send a “Hi” on the WhatsApp number +91 9321003007 to get an automated reply from the customer care team and then, you can continue chatting to solve your doubts.

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Things to know about Kotak Mahindra Life Insurance Customer Care

There are a few important things that you should know about the customer care of Kotak Mahindra Life Insurance for a clearer understanding.

  • If you want to get in touch with the customer care team by post, then communicate with their registered office. Their postal address is:

    Kotak Mahindra Life Insurance Company Ltd.,

    8th Floor, Plot # C- 12,

    G- Block, BKC, Bandra (E),

    Mumbai - 400 0511

  • You can locate their branch using the “Branch Locator” feature available on their website. To locate the closest branch, you can click on the “Why Kotak Life?” option present in the homepage and then select the “Contact Us” option. You will have to enter the state and city or the pincode of the location that you wish to locate. You can then check all the branches of Kotak Mahindra Life Insurance, along with contact numbers, located in the address.

Wrapping it up!

It is easier to handle tense situations when there is dedicated support available. Kotak Mahindra Life Insurance Customer Care provides the required attention and support whenever the customers are in doubt or curious about a policy and its details. The customer care facilities are very quick in response and can be accessed from anywhere in the country.


  • What is the procedure for canceling my Kotak life insurance policy?

    Ans: You have to submit the surrender form and the reason for policy surrender must also be submitted together with the required documents.
  • How can I receive information about my Kotak Life Insurance policy?

    Ans: If you have any policy-related questions, you may call the toll-free number 1800 209 8800.
  • How can I check the status of my Kotak policy?

    Ans: The status can be checked in the following ways:
    • Download a copy of the policy
    • Care@kotak.com is the email address
    • The toll-free number is 1800 266 4545
  • Where can I find the Kotak Life Insurance Client ID?

    Ans: You can find the Kotak Life Insurance Client ID in your original policy document.

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